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Salary: Up to £30K (DOE)

IT Account Manager

Account Manager Role

As an IT Account Manager, you will be responsible for circa 30 client accounts. You’ll spend time in the office and on clients’ sites, developing strong relationships and ensuring exceptional service levels are achieved in delivering IT Services and Solutions.

The Account Manager is responsible for Customer Service and IT Strategy Delivery and will therefore require exceptional customer service skills and a highly organised and detail-focused approach.

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As an Account Manager your main role and responsibilities will include:

  • Account Management, developing strong client relationships and delivering Customer Service of the highest standard.
  • Create proposals for projects and for delivery to customers. 
  • Conduct quarterly client reviews with the client senior management team.
  • Oversee the delivery of the required IT service and solutions.
  • Proactively work to ensure service levels are exceeded and deal with any issues with efficiency and diplomacy.
  • Support the technical team by collating the information required to provide cost-effective, quality-driven IT solutions.
  • Record customer requirements on the CRM system.

To be considered for this role you must have:

  • A high level of IT literacy and a passion for technology and how it can be harnessed to enhance business performance.
  • Excellent communication skills, both verbally and in writing, with the ability to explain technical concepts to non-technical end-users in simple terms.
  • Customer satisfaction driven with 2 years’+ of relevant work experience (Account Management, Customer Service, etc.)
  • An enthusiasm to learn and understand a vast array of business types, requirements and technologies.
  • A proactive, self-motivated team player with a ‘can-do’ attitude.
  • A logical approach and problem-solving ability, and a great eye for detail.
  • Highly organised with excellent time management and the ability to work to deadlines and record time accordingly.

Benefits include:

  • 21 days holiday, plus bank holidays - minimum
  • On-going training and career development
  • Dog-friendly office
  • Private healthcare after 2 years of service
  • Breakout areas with free tea, coffee, snacks, video games and pool table
  • Regular team social activities
  • Monthly team dinner dates
  • Celebratory free lunches for team wins
  • Subsidised 24/7 gym membership
  • Healthy meal scheme - save money on lunches
  • Tech scheme – buy the latest tech for less
  • Cycle to work scheme – save money on bikes and accessories

With a Mission of ‘Growth Through Technology’, we follow a methodology focused on delivering strategic outcomes for our clients rather than just managing technology. We work with our clients to provide proactive solutions rather than continuously fire-fighting problems.

Established in 2001, Netitude is ranked in the top 501 MSPs worldwide and the top 50 in the UK. Our expansion has come through a reputation for excellence. With a mission of ‘Growth Through Technology,’ Netitude follow a methodology focused on delivering strategic outcomes for our clients rather than just managing technology. We work in partnership to provide proactive solutions, and employees enjoy the combination of varied work and being part of a team with strategic influence.

With core values of Own IT; Nurture & Care; Be Brave; Innovate, we have retained a supportive and caring culture that led us to win Employer of the Month and rank as finalists for Employer of the year.

Netitude's 4.5 star Glassdoor rating