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Salary: Up to £30K (DOE)

IT Account Manager

Job description

As an Account Manager, you will be responsible for circa 20 client accounts and spend time both on clients’ sites and in the office, developing strong client relationships and ensuring exceptional service levels are achieved in IT Service and Solutions delivery.

An Account Manager is responsible for Customer Service and Project Delivery and will therefore require excellent customer service skills and a highly organised and detail-focused approach.

A good understanding of IT is preferred, although the technical team devises the IT strategy and solutions. However, the successful Account Manager will be commercially minded and have a passion for technology and how it can be harnessed to enhance business performance.

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As an IT Account Manager your main role and responsibilities will include:

  • Account Management, developing strong client relationships and delivering Customer Service of the highest standard
  • Create proposals for projects and for delivery to customers
  • Conduct quarterly client reviews with the client senior management team
  • Oversee the delivery of the required IT service and solutions
  • Proactively work to ensure service levels are exceeded and deal with any issues that arise with efficiency and diplomacy
  • Support the technical team by collating the information required for the provision of cost-effective and quality-driven IT solutions
  • Record customer requirements on the CRM system
  • Liaise with and maintain relationships with vendors to keep hardware and software resale prices competitive

To be considered for this role you must have:

  • Excellent communication skills, both verbally and in writing, with the ability to explain technical concepts to non-technical end-users in simple terms
  • Customer satisfaction driven with 2 years ’+ relevant work experience (Account Management, Customer Service, Business Support, Project Support etc.)
  • A high level of I.T literacy and a passion for technology and how it can be harnessed to enhance business performance
  • An enthusiasm to learn and understand a vast array of business types, requirements and technologies
  • A proactive, self-motivated team player with a ‘can-do’ attitude
  • A logical approach and problem-solving ability and a great eye for detail
  • Highly organised with excellent time management and the ability to work to deadlines and record time accordingly

Benefits include:

Additional benefits include:

  • 21 days holiday, plus bank holidays - minimum
  • Remote working opportunities
  • Career development and training plans for all team members
  • Dog-friendly office
  • Private healthcare after 2 years of service
  • Subsidised 24/7 gym membership
  • Team social activities
  • Breakout areas with free tea, posh coffee, snacks and video games
  • Employee celebrations
  • Free work wear and onsite parking
  • Use of a company vehicle

With a Mission of ‘Growth Through Technology’, we follow a methodology focused on delivering strategic outcomes for our clients rather than just managing technology. We work in partnership with our clients to provide proactive solutions rather than continuously fire-fighting problems. As a result, our employees enjoy the combination of varied work and strategic influence.

Established in 2001, Netitude is ranked in the top 501 MSPs in the world. Our expansion and success have been achieved through a reputation for excellence. We have utilised this approach to take the challenges for our clients and employees head-on throughout recent global events. Never standing still, we have restructured our service offering and adapted to new working norms, providing further benefits and career opportunities for our team.

Our core values are embedded in everything we do; Own It, Nurture & Care, Be Brave, Innovate. We have retained a supportive and caring culture by living these values, relish in passionate teamwork, and celebrate our success together. As a result, we have won Employer of the Month awards and were finalists for Employer of the year.

Netitude's 4.5 star Glassdoor rating