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Salary: 22K - 24K

Network Service Engineer (1st Line)

Job description

Our Network Operations Centre is responsible for keeping client and internal systems operational by resolving pro-active maintenance tasks for our managed service clients.

Primarily focussed on technical maintenance and network security, the team is vital in providing a seamless union between new and existing technology and the service desk team.

The vital work carried out by this team ensures that incidents are kept to a minimum, and our client's technology runs smoothly, without interruption. Then if it fails, they also provide the tools for our incident responders to resolve the incident quickly.

Engineers who work within the Network Operations Centre team will report to our Technical Manager, our most senior technical resource. Working as their assistant, they carry out a range of automation, scripting, backup, cyber security, maintenance, and alert remediation tasks to uphold the excellent technical reputation of the team and provide a stable platform for our clients IT needs.

While this role is an entry-level position, it is suited to applicants with a technical mind and a keen interest in business infrastructure and cyber security.

This role is ideal for anyone wishing to rapidly learn about cyber security, network monitoring and automation platforms from a very experienced team leader, a potentially huge career kickstart.

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As a Network Service Engineer your main role and responsibilities will include:

  • Technical maintenance resolution, and upholding technical and security best practice
  • Carrying out regular network maintenance tasks such as patching, firmware updates and backup checks
  • Carrying out regular cyber security maintenance tasks such as network vulnerability scanning, dark web ID scanning, and “white hat” phishing campaigns
  • Identifying opportunities for time saving through automation and scripting repetitive tasks
  • Troubleshooting and resolving technical issues until resolution or escalation
  • Maintaining detailed, accurate notes and time records
  • Referencing and updating client documentation and user guides

To be considered for this role you must have:

Desired skills & qualifications:

  • A keen and analytical mind for technical detail and problem-solving, you will need to love technology
  • Previous experience working with business IT systems, to at least 1st line, but ideally 2nd line
  • Organisational, time management and documentation skills, preferably with experience of logging time
  • Working knowledge of Windows Server & Desktop
  • Working knowledge of Microsoft 365
  • Working knowledge of general computer networking and routing
  • Working knowledge of Virtualisation platforms
  • Working knowledge of Backup and DR platforms
  • Microsoft Foundation or Associate Level (Security, Workstation, Infrastructure or Cloud)

As a company with a strong culture that encourages a happy work life. We have a strong set of core values and work ethic to help a positive work environment.

Benefits include:

  • Relaxed and friendly company culture
  • 21 days holiday plus bank holidays, increasing by 1 day every two years of service to a maximum of 25, plus bank holidays
  • Celebrating you: Birthday and Anniversary gifts and a free company-wide rendition of happy birthday!
  • Points based daily rewards system
  • Career development and training plans for all team members
  • Weekly 1-2-1’s
  • 5-10 days paid sick per year
  • Private healthcare after 2 years’ service
  • Contributory pension scheme
  • Free workwear
  • Team challenges and prizes
  • Regular company social activities (We call them Date Nights!)

With a Mission of ‘Growth Through Technology’, we follow a methodology focused on delivering strategic outcomes for our clients rather than just managing technology. We work in partnership with our clients to provide proactive solutions rather than continuously fire-fighting problems. As a result, our employees enjoy the combination of varied work and strategic influence.

Established in 2001, Netitude is ranked in the top 501 MSPs in the world. Our expansion and success have been achieved through a reputation for excellence. We have utilised this approach to take the challenges for our clients and employees head-on throughout recent global events. Never standing still, we have restructured our service offering and adapted to new working norms, providing further benefits and career opportunities for our team.

Our core values are embedded in everything we do; Own It, Nurture & Care, Be Brave, Innovate. We have retained a supportive and caring culture by living these values, relish in passionate teamwork, and celebrate our success together. As a result, we have won Employer of the Month awards and were finalists for Employer of the year.

Netitude's 4.5 star Glassdoor rating