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Senior Installation Engineer

Job description

As a Senior Project Engineer, you are responsible for the planning and delivering projects that fall into the most complex and time-consuming higher tier categories, where you have been assigned as Project Lead.

Using your extensive experience and wisdom, you will be a role model for more junior engineers and a champion for best practices of our processes. You will be an integral member of our most senior engineering personnel, delivering service excellence and growth to all around you.

Our Project Team are committed to delivering high-quality, consistent projects and demonstrating our core values in everything they do.


As a Senior Installation Engineer your main role and responsibilities will include:

  • Provide high-level customer care and build relationships with customers as one of the most senior technical resources in the Projects team
  • Take the lead for and deliver more complex technology change projects working to templates and tasks to ensure consistency and quality of project delivery
  • Create project plans and schedules of works for assigned projects
  • Update document management platform and produce handover document at the agreed project end date, deliver and discuss with service delivery team
  • Assist with lower-tier project delivery when required, and act as a mentor and example of best practice within the team
  • Drive company knowledge and understanding of emerging technologies, work with partners and vendors to research new products where gaps in technology exist

To be considered for this role you must have:

Personal skills:

  • 8+ years IT and customer service experience
  • Full UK driving license
  • Expert Windows server troubleshooting experience
  • Expert Microsoft 365 and Azure administration experience, including PowerShell skills
  • Expert networking diagnosis, including; ADSL, ISDN, VOIP, SIP, VLAN, Routing, NAT, CIDR, 802.11ac, PoE
  • Advanced UTM management experience
  • Advanced Mac/Linux troubleshooting experience
  • Advanced Virtualisation platforms experience; VMware, Hyper-V
  • Advanced Microsoft Exchange on-premise experience
  • Expert Server hardware troubleshooting experience; Dell, HP
  • Advanced Backup and DR experience

Beneficial experience & skills:

  • Experience of using PSA systems such as AutoTask or ConnectWise
  • Experience of working within ITIL, Prince 2 or similar Project Management frameworks
  • Time management and logging of time using a CRM
  • Good customer-facing skills
  • Excellent problem-solving skills
  • Strong organisational & documentation skills
  • Strong leadership and mentoring skills

Desired qualifications:

  • CompTIA-N+, Linux+
  • Microsoft M365-EAE, MC-ASAE, MCSE-P, MCSE-CI
  • WatchGuard Advanced
  • BSC/B.Eng in Computer Science, Information Technology or relevant field

As a company with a strong culture that encourages a happy work life. We have a strong set of core values and work ethic to help a positive work environment.

Benefits include:

  • 21 days holiday, plus bank holidays - minimum
  • On-going training and career development
  • Dog-friendly office
  • Breakout areas with free tea, coffee, snacks, video games and pool table
  • Private healthcare after 2 years of service
  • Regular team social activities
  • Monthly team dinner dates
  • Celebratory free lunches for team wins
  • Subsidised 24/7 gym membership
  • Healthy meal scheme - save money on lunches
  • Tech scheme – buy the latest tech for less
  • Cycle to work scheme – save money on bikes and accessories

With a Mission of ‘Growth Through Technology’, we follow a methodology focused on delivering strategic outcomes for our clients rather than just managing technology. We work in partnership with our clients to provide proactive solutions rather than continuously fire-fighting problems. As a result, our employees enjoy the combination of varied work and strategic influence.

Established in 2001, Netitude is ranked in the top 501 MSPs in the world. Our expansion and success have been achieved through a reputation for excellence. We have utilised this approach to take the challenges for our clients and employees head-on throughout recent global events. Never standing still, we have restructured our service offering and adapted to new working norms, providing further benefits and career opportunities for our team.

Our core values are embedded in everything we do; Own It, Nurture & Care, Be Brave, Innovate. We have retained a supportive and caring culture by living these values, relish in passionate teamwork, and celebrate our success together. As a result, we have won Employer of the Month awards and were finalists for Employer of the year.

Netitude's 4.5 star Glassdoor rating