We are looking for a motivated and talented 1st line engineer to join a fast-paced Service desk team. Providing IT support remotely with a focus on customer care and getting the job done well.

Rewarded with a laid back but fast paced work environment where we focus on growing our engineers to the next level.

This exciting opportunity will suit someone fresh into the IT field from apprenticeships / A-level / High level of customer service or an experienced 1st line who is looking to grow fast into a 2nd line role.

You will be working among an IT team for a thriving MSP who have a strong work culture and believe in offering the best support to our clients and growing our staff.

You will also be given the chance to be involved in all aspects of IT process for businesses and constant growth is available.

Responsibilities:

  • Initial call handling and IT Troubleshooting via Telephone and remote support software
  • Windows AD / Office 365 and Application support
  • Logging of changes and support using internal CRM
  • Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
  • Liaison with 3rd party software vendors where required

Essential Skills / Experience:

  • Customer support in an over the phone capacity
  • Experience with Microsoft Windows
  • Experience of Microsoft Application Support (such as Microsoft Office Suite)
  • Knowledge of Active Directory
  • Desktop, Laptop & Printer troubleshooting
  • Anti-Virus solutions experience
  • Proactive and self-motivated

Desirable Skills / Experience:

  • Previous experience within an IT Support role either internally or for an IT support organisation or via accredited apprenticeship.
  • Microsoft certification or qualifications.
  • A passion for all things IT related.

Benefits:

As a company with a strong culture that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.

  • Relaxed, fun and fast-paced environment, where we value pushing our engineers forward.
  • Career development and training plans for all team members
  • 21 days holiday plus bank holidays, increasing by 1 day every two years of service to a maximum of 25 plus bank holidays
  • Quarterly bonus scheme
  • Free car parking
  • Childcare vouchers
  • 5-10 days paid sick per year
  • Private healthcare after 2 years’ service
  • Contributory pension scheme
  • Free work wear
  • Team challenges and prizes
  • Regular company social activities

Salary Range: £18,000 – £21,000

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Our Standard Benefits

  • Relaxed, fun and fast-paced environment
  • Quarterly profit based bonus scheme
  • Quarterly team social events and activities
  • Weekly team challenges and prizes
  • Birthday and Anniversary gifts and a free company wide rendition of happy birthday!
  • Career development and training plans for all team members
  • Breakout areas with free tea, posh coffee, fresh fruit and retro arcade
  • BBQ and picnic benches for alfresco lunch dining
  • Annual pay reviews and weekly 1-2-1s
  • 21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)
  • Private healthcare after 2 years of service
  • Free work wear
  • Free car parking
  • Dog-friendly office
  • Subsidised 24/7 gym membership

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