1st Line IT Support EngineerWe are looking for a motivated and talented 1st line engineer to join a fast-paced Service desk team. Providing IT support remotely with a focus on customer care and getting the job done well.Rewarded with a laid back but fast paced work environment where we focus on growing our engineers to the next level.This exciting opportunity will suit someone fresh into the IT field from apprenticeships / A-level / High level of customer service or an experienced 1st line who is looking to grow fast into a 2nd line role.You will be working among an IT team for a thriving MSP who have a strong work culture and believe in offering the best support to our clients and growing our staff.You will also be given the chance to be involved in all aspects of IT process for businesses and constant growth is available.Responsibilities:Initial call handling and IT Troubleshooting via Telephone and remote support softwareWindows AD / Office 365 and Application supportLogging of changes and support using internal CRMProviding a high level of customer service to a wide range of users, including those with minimal IT knowledgeLiaison with 3rd party software vendors where requiredEssential Skills / Experience:Customer support in an over the phone capacityExperience with Microsoft WindowsExperience of Microsoft Application Support (such as Microsoft Office Suite)Knowledge of Active DirectoryDesktop, Laptop & Printer troubleshootingAnti-Virus solutions experienceProactive and self-motivatedDesirable Skills / Experience:Previous experience within an IT Support role either internally or for an IT support organisation or via accredited apprenticeship.Microsoft certification or qualifications.A passion for all things IT related.Benefits:As a company with a strong culture that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.Relaxed, fun and fast-paced environment, where we value pushing our engineers forward.Career development and training plans for all team members21 days holiday plus bank holidays, increasing by 1 day every two years of service to a maximum of 25 plus bank holidaysQuarterly bonus schemeFree car parkingChildcare vouchers5-10 days paid sick per yearPrivate healthcare after 2 years’ serviceContributory pension schemeFree work wearTeam challenges and prizesRegular company social activitiesSalary Range: £18,000 – £21,000 ← Back to Current VacanciesOur Standard BenefitsRelaxed, fun and fast-paced environmentQuarterly profit based bonus schemeQuarterly team social events and activitiesWeekly team challenges and prizesBirthday and Anniversary gifts and a free company wide rendition of happy birthday!Career development and training plans for all team membersBreakout areas with free tea, posh coffee, fresh fruit and retro arcadeBBQ and picnic benches for alfresco lunch diningAnnual pay reviews and weekly 1-2-1s21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)Private healthcare after 2 years of serviceFree work wearFree car parkingDog-friendly officeSubsidised 24/7 gym membership Twitter Facebook LinkedIn Google+ Apply NowFirst Name*Last Name*Email* FileAccepted file types: doc, docx, pdf.Position*Your consent*By clicking "I agree" below, you consent to Netitude Limited collecting and storing my data from this form, as detailed in the Privacy Notice. I agreeEmailThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax powered Gravity Forms.