An exciting opportunity has arisen for an experienced 2nd Line (or someone looking to make the jump to 3rd Line Support) Engineer to join a highly motivated and dynamic team in a long standing and very rapidly expanding IT support & services company based in Frome, Somerset.

Our company has a strong belief in giving back to its staff and offers further career based training & development, private health care, use of company vehicle and various performance based benefits.

The role is an office based support role, working on our busy helpdesk assisting clients in day to day support.

Essential Experience & skills:

  • 5 years+ of Level 2 / Level 3 support ideally from an MSP / IT services background, or another area of business IT Support.
  • Windows Server 2003/8/12
  • Active Directory & Group Policy
  • VMWare (ideally with VMWare certification)
  • Storage Arrays (SAN) technology
  • Office 365 & Azure
  • Firewall technologies (WatchGuard, Cisco, CheckPoint)
  • Microsoft certification is essential

Personal Skills:

  • Time management and logging of time using a CRM
  • Good customer facing skills
  • Excellent problem solving skills
  • Strong organisational & documentation skills
  • Strong leadership and mentoring skills

Beneficial Skills:

  • Experience of using PSA systems such as AutoTask or ConnectWise
  • SQL server administration experience
  • Remote Desktop Server / Terminal Server

Primarily working as part of their support team you will deal with customer faults that are escalated from their front line and 2nd line teams. You will also be involved in larger customer installations and infrastructure projects where required.

The role is office based but will require travel for on-site rectification and project work at their customers’ sites, as such this role requires a full clean UK driving licence.

This role is based in Frome. Somerset. A short commute from Bath, Trowbridge & Warminster.

The business works in a shift pattern, primarily between the hours of 8:45 am and 5:30pm, Monday to Friday and we will need you to be able to work flexibly to support projects which are often scheduled over weekends or evenings. You may also need to be available for emergency response on evenings & weekends as may be required.

This is a fantastic opportunity to work in a fast paced and fun business, with clients in a very broad variety of customers from small local SMEs to international brands spanning the globe.

You may have experience of the following: Infrastructure Engineer, Office 365, TCP, IP, IT Support Engineer, DNS, SMTP, Instillation Engineer, DHCP, VPN, ITIL, Helpdesk, MCP, IT Support, Microsoft Certified Professional, Server Support Engineer, MCSE, MSCA, MCDST, 3rd Line Support Engineer

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Our Standard Benefits

  • Quarterly profit based bonus scheme
  • Quarterly team social events and activities
  • Career development and training plans
  • Breakout areas with free tea, posh coffee and retro vidya
  • Annual pay reviews and weekly 1-2-1s
  • 21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)
  • Private healthcare after 2 years of service
  • Contributory pension scheme
  • Childcare Vouchers
  • Free work wear
  • Free car parking
  • Dog-friendly office

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