2nd / 3rd Line IT Support EngineerAn exciting opportunity has arisen for an experienced 2nd Line (or someone looking to make the jump to 3rd Line Support) Engineer to join a highly motivated and dynamic team in a long standing and very rapidly expanding IT support & services company based in Frome, Somerset.Our company has a strong belief in giving back to its staff and offers further career based training & development, private health care, use of company vehicle and various performance based benefits.The role is an office based support role, working on our busy helpdesk assisting clients in day to day support.Essential Experience & skills:5 years+ of Level 2 / Level 3 support ideally from an MSP / IT services background, or another area of business IT Support.Windows Server 2003/8/12Active Directory & Group PolicyVMWare (ideally with VMWare certification)Storage Arrays (SAN) technologyOffice 365 & AzureFirewall technologies (WatchGuard, Cisco, CheckPoint)Microsoft certification is essentialPersonal Skills:Time management and logging of time using a CRMGood customer facing skillsExcellent problem solving skillsStrong organisational & documentation skillsStrong leadership and mentoring skillsBeneficial Skills:Experience of using PSA systems such as AutoTask or ConnectWiseSQL server administration experienceRemote Desktop Server / Terminal ServerPrimarily working as part of their support team you will deal with customer faults that are escalated from their front line and 2nd line teams. You will also be involved in larger customer installations and infrastructure projects where required.The role is office based but will require travel for on-site rectification and project work at their customers’ sites, as such this role requires a full clean UK driving licence.This role is based in Frome. Somerset. A short commute from Bath, Trowbridge & Warminster.The business works in a shift pattern, primarily between the hours of 8:45 am and 5:30pm, Monday to Friday and we will need you to be able to work flexibly to support projects which are often scheduled over weekends or evenings. You may also need to be available for emergency response on evenings & weekends as may be required.This is a fantastic opportunity to work in a fast paced and fun business, with clients in a very broad variety of customers from small local SMEs to international brands spanning the globe.You may have experience of the following: Infrastructure Engineer, Office 365, TCP, IP, IT Support Engineer, DNS, SMTP, Instillation Engineer, DHCP, VPN, ITIL, Helpdesk, MCP, IT Support, Microsoft Certified Professional, Server Support Engineer, MCSE, MSCA, MCDST, 3rd Line Support Engineer ← Back to Current VacanciesOur Standard BenefitsQuarterly profit based bonus schemeQuarterly team social events and activitiesCareer development and training plansBreakout areas with free tea, posh coffee and retro vidyaAnnual pay reviews and weekly 1-2-1s21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)Private healthcare after 2 years of serviceContributory pension schemeChildcare VouchersFree work wearFree car parkingDog-friendly office Twitter Facebook LinkedIn Google+ Apply NowFirst Name*Last Name*Email* FileAccepted file types: doc, docx, pdf.Position*Your consent*By clicking "I agree" below, you consent to Netitude Limited collecting and storing my data from this form, as detailed in the Privacy Notice. I agreeNameThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax powered Gravity Forms.