Responsibilities:

  • Providing IT Troubleshooting via Telephone and remote support software
  • 2nd line Escalation from front line support engineers
  • Logging of changes and support using internal CRM
  • Providing high level customer care and building relationships with customers
  • Documenting changes and infrastructure

Core Skills required:

  • Windows Operating Systems 7 / 8.1 and 10
  • Windows Server experience
  • Active Directory & Group Policy.
  • Apple Mac / iOS device experience
  • VMware experience
  • Networking knowledge
  • Microsoft Office 365
  • Desktop, Laptop & Printer troubleshooting
  • Management of Firewalls, switches and routers.
  • Experienced in resolving software and hardware related issues.
  • Strong problem-solving abilities
  • Excellent Communication Skills.

Desirable Skills:

  • Cloud Technologies – Azure, AWS.
  • IT Security
  • Microsoft Certifications such as MCSE or MCSA
  • 3+ years’ experience previous experience within an IT Support role either internally or for an MSP

Benefits:

As a company with a strong culture that encourages and builds on a great work/life balance. We have a strong set of core values and work ethic to help a positive work environment.

  • Relaxed, fun and fast-paced environment, where we value pushing our engineers forward.
  • Career development and training plans for all team members
  • 21 days holiday plus bank holidays, increasing by 1 day every two years of service to a maximum of 25 plus bank holidays
  • Quarterly bonus scheme
  • Free car parking
  • Childcare vouchers
  • 5-10 days paid sick per year
  • Private healthcare after 2 years’ service
  • Contributory pension scheme
  • Free work wear
  • Team challenges and prizes
  • Regular company social activities

Salary: £22,000 – £27,000

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Our Standard Benefits

  • Quarterly profit based bonus scheme
  • Quarterly team social events and activities
  • Career development and training plans
  • Breakout areas with free tea, posh coffee and retro vidya
  • Annual pay reviews and weekly 1-2-1s
  • 21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)
  • Private healthcare after 2 years of service
  • Contributory pension scheme
  • Childcare Vouchers
  • Free work wear
  • Free car parking
  • Dog-friendly office

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