Netitude is a fast-paced Managed IT Service Provider based in the south-west. With an award-winning track record for both growing and rewarding staff, we are looking to add to our amazing team.

Working on a people first approach; we offer the highest level of respect and care to both our customers and our staff which sees us work in a fast paced and enthusiastic environment.

We believe in growing all our employee’s, so we have dedicated training plans for everyone as well as open access to all levels of IT Technical support.

We are looking for a motivated and talented 2nd line engineer to join a fast-paced Service desk team. Providing IT support remotely with a focus on customer care and getting the job done well. This exciting opportunity will suit an experienced 1st or 2nd Line Support Engineer who is looking to continually grow as an engineer. You will be working among an IT team for a thriving MSP who has a strong work culture and believe in offering the best support to our clients. You will also be given the chance to be involved in all aspects of the IT process for businesses and constant growth is available.

So, if you are an open-minded and enthusiastic person who is looking to help, learn and have fun with IT then please apply.

Responsibilities:

  • Providing IT Troubleshooting via Telephone and remote support software
  • 2nd line Escalation from front line support engineers
  • Logging of changes and support using internal CRM
  • Providing high level customer care and building relationships with customers
  • Documenting changes and infrastructure

Core Skills required:

  • Windows Operating Systems 7 / 8.1 and 10
  • Windows Server experience
  • Active Directory & Group Policy.
  • Apple Mac / iOS device experience
  • VMware experience
  • Networking knowledge
  • Microsoft Office 365
  • Desktop, Laptop & Printer troubleshooting
  • Management of Firewalls, switches and routers.
  • Experienced in resolving software and hardware related issues.
  • Strong problem-solving abilities
  • Excellent Communication Skills.

Desirable Skills:

  • Cloud Technologies – Azure, AWS.
  • IT Security
  • Microsoft Certifications such as MCSE or MCSA
  • 3+ years’ experience previous experience within an IT Support role either internally or for an MSP

Salary Range: £22,000 – £27,000

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Our Standard Benefits

  • Relaxed, fun and fast-paced environment
  • Quarterly profit based bonus scheme
  • Quarterly team social events and activities
  • Weekly team challenges and prizes
  • Birthday and Anniversary gifts and a free company wide rendition of happy birthday!
  • Career development and training plans for all team members
  • Breakout areas with free tea, posh coffee, fresh fruit and retro arcade
  • BBQ and picnic benches for alfresco lunch dining
  • Annual pay reviews and weekly 1-2-1s
  • 21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)
  • Private healthcare after 2 years of service
  • Free work wear
  • Free car parking
  • Dog-friendly office
  • Subsidised 24/7 gym membership

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