2nd Line IT Support EngineerNetitude is a fast-paced Managed IT Service Provider based in the south-west. With an award-winning track record for both growing and rewarding staff, we are looking to add to our amazing team.Working on a people first approach; we offer the highest level of respect and care to both our customers and our staff which sees us work in a fast paced and enthusiastic environment.We believe in growing all our employee’s, so we have dedicated training plans for everyone as well as open access to all levels of IT Technical support.We are looking for a motivated and talented 2nd line engineer to join a fast-paced Service desk team. Providing IT support remotely with a focus on customer care and getting the job done well. This exciting opportunity will suit an experienced 1st or 2nd Line Support Engineer who is looking to continually grow as an engineer. You will be working among an IT team for a thriving MSP who has a strong work culture and believe in offering the best support to our clients. You will also be given the chance to be involved in all aspects of the IT process for businesses and constant growth is available.So, if you are an open-minded and enthusiastic person who is looking to help, learn and have fun with IT then please apply.Responsibilities:Providing IT Troubleshooting via Telephone and remote support software2nd line Escalation from front line support engineersLogging of changes and support using internal CRMProviding high level customer care and building relationships with customersDocumenting changes and infrastructureCore Skills required:Windows Operating Systems 7 / 8.1 and 10Windows Server experienceActive Directory & Group Policy.Apple Mac / iOS device experienceVMware experienceNetworking knowledgeMicrosoft Office 365Desktop, Laptop & Printer troubleshootingManagement of Firewalls, switches and routers.Experienced in resolving software and hardware related issues.Strong problem-solving abilitiesExcellent Communication Skills.Desirable Skills:Cloud Technologies – Azure, AWS.IT SecurityMicrosoft Certifications such as MCSE or MCSA3+ years’ experience previous experience within an IT Support role either internally or for an MSPSalary Range: £22,000 – £27,000 ← Back to Current VacanciesOur Standard BenefitsRelaxed, fun and fast-paced environmentQuarterly profit based bonus schemeQuarterly team social events and activitiesWeekly team challenges and prizesBirthday and Anniversary gifts and a free company wide rendition of happy birthday!Career development and training plans for all team membersBreakout areas with free tea, posh coffee, fresh fruit and retro arcadeBBQ and picnic benches for alfresco lunch diningAnnual pay reviews and weekly 1-2-1s21 days holiday, increasing by 1 day every two years of service to a maximum of 25 (plus bank holidays)Private healthcare after 2 years of serviceFree work wearFree car parkingDog-friendly officeSubsidised 24/7 gym membership Twitter Facebook LinkedIn Google+ Apply NowFirst Name*Last Name*Email* FileAccepted file types: doc, docx, pdf.Position*Your consent*By clicking "I agree" below, you consent to Netitude Limited collecting and storing my data from this form, as detailed in the Privacy Notice. I agreeEmailThis field is for validation purposes and should be left unchanged. This iframe contains the logic required to handle Ajax powered Gravity Forms.