The most comprehensive service on the market
We include more in our standard offerings than any other MSP in the market.
We know the baseline technology requirements, and make those clear and inclusive from the outset.
Evolution Remote
Evolution
Evolution Cyber Plus
Evolution Cyber Enterprise
Evolution Remote
£65/mo
Best suited to businesses that have fully adopted remote working, the Microsoft modern workplace, and that need a solid security foundation.
Evolution Remote
£65/mo
Best suited to businesses that have fully adopted remote working, the Microsoft modern workplace, and that need a solid security foundation.
Evolution
£80/mo
Best suited to ambitious businesses that need a solid security foundation, and that are looking to move forward with digital transformation.
Evolution Cyber Plus
£110/mo
Best suited for regulated industries that require Cyber Essentials PLUS, with all the features of our Evolution package.
Evolution Cyber Enterprise
£135/mo
Best suited for regulated industries and organisations in high security or highly targeted industries, with a mature risk management programme.
| XLA (SLA, CSAT & Usability) backed service guarantee | ||||
| Unlimited remote support Unlimited remote support, with instant secure remote connection to all devices, with audit logging. |
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| Unlimited On-Site Support Fare usage policy applies, escalation to on-site at Netitude's discretion, for remote service escalation available but chargeable |
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| User administrations & micro changes User Changes, new user account creation, account removals and archiving - total 20% of headcount per annum, overage chargeable |
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| Line-of-Business application patching Includes ERP, Finance, CRM, etc. Support agreement with supplying vendor required. |
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| Backup monitoring & maintenance Daily backup job check, monthly trial file restore, quarterly VM boot check. Includes remediation of any issues and backup restoration if required. |
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| 24/7/365 Server monitoring & alerting Monitoring agent alerts on hardware, service and software errors, with "auto-heal" scripts built during onboarding for ultra-fast remediation |
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| 24/7/365 Endpoint monitoring & alerting Monitoring agent alerts on hardware, service and software errors, with "auto-heal" scripts built during on-boarding for ultra fast remediation |
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| Microsoft 365 tenant monitoring Tenant monitoring and configuration change logging for auditing and alerting - including "strange" rule creation for additional cyber-security protection |
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| Monthly backup test - random file restore File selected at random and restored to evidence backup validity |
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| Quarterly backup test - spin up VM Virtual machine backups "spun up" to evidence backup integrity, screen shot saved to ticket |
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| Server OS Patching All server OS's patched in line with Microsoft weekly patch release, including "out-of-hours" reboots where required |
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| Endpoint OS Patching All workstation OS's patched in line with Microsoft weekly patch release, including user reminder prompts for reboot where required |
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| Apple OS patching All Apple workstation OS patched in line with Apple patch release, including user reminder prompts for reboot where required |
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| 3rd party patching 3rd party apps updated from our menu of support apps (7-zip Amazon Corretto, Adobe Reader, Apple iTunes, Mozilla Firefox, Google Chrome, Notepad++, Java, PDFForge, PDFCreator, VLC Media Player, Zoom) |
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| Anti-Virus Software Licence Latest generation EDR anti-virus licence, update management and 24/7/365 SOC monitoring of all endpoints and servers |
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| Server Scheduled Optimization & Maintenance | ||||
| Dedicated Technical Alignment Manager Where possible all on-site service is delivered by the same person for familiarity |
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| Dedicated Virtual IT Director Strategic advice from your own dedicated Virtual IT Director. Email and telephone availability. |
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| Password policy creation and enforcement | ||||
| Server firmware patching | ||||
| Firewall firmware patching | ||||
| Intune policy creation and management | ||||
| Hypervisor host OS patching | ||||
| Quarterly Best Practice & Security Auditing | Remote | |||
| Quarterly IT Strategy Meetings | ||||
| Security Awareness Training Company Wide, Annual. Targeted remedial training based on results of Phishing Simulation. Delivered via web in text, video and Q&A format |
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| Phishing Simulation Bespoke campaigns to your business with full reporting and targetted training |
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| 24/7/365 Security Operations Team EDR incident response Limited to EDR software response limitations |
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| Microsoft 365 Backup 7 years retention, unlimited versioning - includes Office 365 email, teams content, one drive and SharePoint data |
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| Darkweb ID Scanning and Monitoring Dark web searched for your credentials, full report of data found with passwords |
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| DNS (Web Content) Filtering DNS Filter agent deployed to any mobile devices for malicious web filtering and web content control |
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| Firewall configuration change monitoring All firewall configuration changes recorded and backup configurations saved |
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| MFA configuration and management | ||||
| MDM policy creation and management (Intune) | ||||
| IT Budget creation and hardware lifecycle management | ||||
| IT Estate Documentation updated quarterly | ||||
| Network Diagram updated quarterly | ||||
| Desktop and mobile app to manage tickets | ||||
| Customised user on-boarding process | ||||
| Direct phone access to the service desk team | ||||
| PCI DSS Guidance | ||||
| ISA 315 Reporting Guidance | ||||
| Office move / opening guidance | ||||
| Remote working guidance | ||||
| IT Productivity Guidance | ||||
| Client / Supplier Selection IT Questionnaire Guidance | ||||
| Technology / Business Application Selection Guidance | ||||
| IT governance policy templates & guidance (DR,BC,IR) | ||||
| Employee IT policy templates & guidance | ||||
| Facilities Guidance (CCTV, Access Control, T&A) | ||||
| Cyber Insurance Questionnaire Guidance | ||||
| Cyber Essentials compliance and guaranteed pass Including evidence gathering and submission management (excluding 3rd party fees) |
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| Extended 3rd Party Patching to Cyber Essentials PLUS | ||||
| Enhanced Quarterly Security Audit Quartlety security audit beyond Cyber Essentials PLUS control requirments |
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| Vulnerability scans and remediation | ||||
| Microsoft Secure Score management Target over 75%, licence dependent |
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| Advanced endpoint security hardening | ||||
| Advanced server security hardening | ||||
| Cyber Essentials PLUS compliance and guaranteed pass Including submission management (excluding 3rd party fees) |
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| 24/7/365 SIEM infrastructure monitoring | ||||
| Get in Touch | Get in Touch | Get in Touch | Get in Touch |