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Cloud Telephony Services

Business phone systems for any sized business looking to improve productivity.

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What are Cloud Telephony Services?

Here are some key takeaways that you’ll need to have a grasp of before dealing with Cloud Telephony Services:

Cloud VoIP Solutions: Unlock better resilience and productivity while reducing monthly costs. With VoIP (Voice over Internet Protocol), you can make and receive calls via an internet connection instead of a traditional phone line.

Cloud Voice over IP provides all the features of a standard telephone system and more. The hardware resides in our data centre, eliminating the need for costly and space-consuming physical PBX systems.

These cloud telephony services cater to businesses of all sizes. Enjoy free phone calls between your VoIP handsets, making it an ideal solution for international communication. Small businesses benefit from its easy cost-effectiveness.

Rest assured, our data centres prioritise security, resilience, and disaster recovery to keep your communications seamless and protected.

What Are the Key Features & Benefits?

Cloud VoIP Solutions open the door to better resilience and productivity, all while reducing monthly costs. VoIP (Voice over Internet Protocol) allows you to make and receive calls via an internet connection rather than a phone line. This technology brings a host of advantages to your business, including:

  • Cost-Effectiveness: With traditional phone systems, businesses often face high upfront costs for hardware and installation. Cloud telephony eliminates the need for expensive on-premise equipment, reducing capital expenditure and providing predictable monthly expenses.

  • Flexibility: Cloud-based phone systems offer unparalleled flexibility, allowing employees to make and receive calls from anywhere with an internet connection. This enables remote work and enhances collaboration among team members, regardless of their physical location.

  • Scalability: As your business grows, your phone system can easily scale to accommodate increased call volume and additional users. With cloud telephony, adding new phone lines or features is a simple process that can be done without disrupting your operations.

  • Security and Reliability: Our data centres boast high levels of security, resilience, and disaster recovery capacity, ensuring that your business communications remain secure and uninterrupted.
  • Secure & Reliable - Protect your business, workforce and customers.
  • Scalable - Easily add new or modify phone licenses and numbers as your business grows.
  • Easy to understand plans with predictable costs - With a variety of plans that include unlimited calling, you don't have to worry about per-minute charges.
  • Central administration - Monitor call quality and usage, access call detail records, easily provision and manage users, and access powerful business data via a central administrator portal.
  • End to End - Service that covers all your needs, from handsets and core network access to onsite installation, training and user guides.

Never miss a call

Are you are worried about missing calls when you’re not in the office? Then, free yourself from the landline and make or receive calls from anywhere with a cloud-based phone system.

Switching to a business VoIP phone service allows you to stay agile and enhance your team’s ability to work remotely. This goes beyond the limits of traditional on-premise telephony; it enables you to adapt to shifting customer demands and maintain business continuity.

When it comes to hosted telephony, we cover all your needs, from initial consultancy, project managed installations and training, to ongoing support!

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Our phone systems

We partner with Gamma to add flexibility to your business through Horizon. The Horizon app extends your VoIP service to both desktops and mobile devices, perfect for remote working.

The Polycom VVX 450 is a high quality, twelve-line, colour, performance IP phone for businesses of all sizes. It is ideal for executives and upper management. It’s a desktop phone that meets the budget and communication needs of any business. In addition, it is loaded with sophisticated features that are traditionally found only on high-end desk phones.

For advanced call reporting features, we partner with Akixi. This lets you see how many calls your business is missing, from whom, and on what days and times. It also provides statistics on call wait times, inbound/outbound call counts, call duration and transfer details and more.

Complete end-to-end hosted IP telephony solution

Flexible and future-proof, Hosted VoIP is well suited to the many needs of modern business.

The most important factor of any hosted IP Telephony system is customer service and experience. We ensure smooth installation and management of the number-porting. A complete end-to-end service for your business.

Plus, our hosted VOIP solution offers both business continuity and high levels of security.

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Find the right fit IT partner with our guide

Not all IT support partners are the same. If you want to find one that’s reliable, proactive and driven to improve efficiency in your business you need to know the right questions to ask.

Download this guide to ensure you choose the partner that will help you grow.

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"What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."

Mark Dorrill
Director | Brook Foods Processing Equipment

Book an IT audit today

Get a clear picture of your current IT systems and cyber security position with an IT audit.  Then we'll develop a strategy to drive your business forward.

An audit is the first step to building a successful relationship with your chosen managed IT provider. Let's get started!

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Fancy a chat?

If you’d like to find out more about our Managed IT Support offering, book a call! Start your journey to better IT today.