Cloud Telephony Services

Business phone systems for any sized business looking to improve productivity.

What are Cloud Telephony Services?

Here are some key takeaways that you’ll need to have a grasp of before dealing with Cloud Telephony Services:

Cloud VoIP Solutions: Unlock better resilience and productivity while reducing monthly costs. With VoIP (Voice over Internet Protocol), you can make and receive calls via an internet connection instead of a traditional phone line.

Cloud Voice over IP provides all the features of a standard telephone system and more. The hardware resides in our data centre, eliminating the need for costly and space-consuming physical PBX systems.

These cloud telephony services cater to businesses of all sizes. Enjoy free phone calls between your VoIP handsets, making it an ideal solution for international communication. Small businesses benefit from its easy cost-effectiveness.

Rest assured, our data centres prioritise security, resilience, and disaster recovery to keep your communications seamless and protected.

What are the Key Benefits?

Cloud VoIP Solutions open the door to better resilience and productivity, all while reducing monthly costs. VoIP (Voice over Internet Protocol) allows you to make and receive calls via an internet connection rather than a phone line.

This technology brings a host of advantages to your business, including, but not limited to:

  • Cost-Effectiveness: With traditional phone systems, businesses often face high upfront costs for hardware and installation. Cloud telephony eliminates the need for expensive on-premise equipment, reducing capital expenditure and providing predictable monthly expenses.
  • Scalability: As your business grows, your phone system can easily scale to accommodate increased call volume and additional users. With cloud telephony, adding new phone lines or features is a simple process that can be done without disrupting your operations.
  • Flexibility: Cloud-based phone systems offer unparalleled flexibility, allowing employees to make and receive calls from anywhere with an internet connection. This enables remote work and enhances collaboration among team members, regardless of their physical location.
  • Security and Reliability: Data centres boast high levels of security, resilience, and disaster recovery capacity, ensuring that your business communications remain secure and uninterrupted.

What are the Key Features?

Cloud VoIP Solutions opens the door to better resilience and productivity, all while reducing monthly costs. VoIP (Voice over Internet Protocol) allows you to make and receive calls via an internet connection rather than a phone line.

Cloud Voice over IP gives you all the features of a traditional telephone system and more. The hardware sits in our data centre, freeing you from the cost and space requirement of a physical PBX system.

Cloud telephony services are suitable for businesses of all sizes. Phone calls between your VoIP handsets are always free, which is perfect for international calls. Small businesses find it to be an easy, cost-effective solution.

Our data centres have high levels of security, resilience and disaster recovery capacity.

  • Central Administration: The central administrator portal allows you to monitor call quality and usage, access call detail records, provision and manage users, and leverage powerful business data to optimize your communication strategy.
  • Scalable: Easily add new or modify phone licenses and numbers as your business grows, ensuring that your communication infrastructure remains aligned with your evolving needs.
  • Predictable Costs: With easy-to-understand plans and predictable costs, you can budget effectively and avoid unexpected expenses. The plans include unlimited calling, eliminating per-minute charges and providing cost certainty for your business.
  • Secure & Reliable: Protect your business, workforce, and customers with secure and reliable cloud telephony solutions. Advanced security measures safeguard your communications against cyber threats and ensure data integrity.
  • End-to-End Service: From handsets and core network access to onsite installation, training, and user guides, we provide comprehensive support to ensure a seamless transition to cloud telephony.

Never Miss a Call

Are you worried about missing calls when you’re not in the office? Then, free yourself from the landline and make or receive calls from anywhere with a cloud-based phone system.

Switching to a business VoIP phone service allows you to stay agile and enhance your team’s ability to work remotely. This goes beyond the limits of traditional on-premise telephony; it enables you to adapt to shifting customer demands and maintain business continuity.

When it comes to hosted telephony, we cover all your needs, from initial consultancy, project-managed installations and training to ongoing support!

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Our phone systems

We partner with industry-leading providers to offer a range of phone systems tailored to your business needs:

  • Gamma Horizon: Our partnership with Gamma enables us to provide flexible and feature-rich VoIP solutions through Horizon. The Horizon app extends your VoIP service to both desktops and mobile devices, empowering your team to stay connected and productive, whether in the office or on the go.

  • Polycom VVX 450: The Polycom VVX 450 is a high-quality, twelve-line, colour IP phone ideal for businesses of all sizes. Loaded with sophisticated features and designed for executive use, the VVX 450 delivers exceptional performance and reliability.

  • Akixi Call Reporting: For advanced call reporting and analytics, we partner with Akixi to offer comprehensive insights into your business communications. Akixi's reporting features provide valuable data on call volumes, missed calls, call durations, and more, enabling you to optimize your communication strategy and improve customer service.

Complete end-to-end hosted IP telephony solution

Flexible and future-proof, Hosted VoIP is well suited to the many needs of modern business.

The most important factor of any hosted IP Telephony system is customer service and experience. We ensure smooth installation and management of the number-porting. A complete end-to-end service for your business.

Plus, our hosted VOIP solution offers both business continuity and high levels of security.

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Find the right fit IT partner with our guide

Not all IT support partners are the same. If you want to find one that’s reliable, proactive and driven to improve efficiency in your business you need to know the right questions to ask.

Download this guide to ensure you choose the partner that will help you grow.

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"What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."

Mark Dorrill
Director | Brook Foods Processing Equipment

Book an IT audit today

Get a clear picture of your current IT systems and cyber security position with an IT audit.  Then we'll develop a strategy to drive your business forward.

An audit is the first step to building a successful relationship with your chosen managed IT provider. Let's get started!

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If you’d like to find out more about our Managed IT Support offering, book a call! Start your journey to better IT today.