See our Managed IT Service options

IT Support tailored to your business goals

Whatever your requirements for business IT, Netitude has it covered. We work closely with our clients to deliver business-aligned IT support.

Our fully managed IT service delivers everything that you would expect from a full internal IT department, including a fully UK staffed service desk, network monitoring, security analysis and strategic business reviews.

Do you already have an in-house IT team? Then we can augment that function with additional manpower, specialist knowledge and strategic advice.

Since 2001 Netitude have delivered award-winning, reliable and secure IT services to businesses off all sizes. Get in touch to see how we can help your business grow with IT.

Why choose Netitude to manage your IT?

At Netitude, we invest heavily in the latest training and accreditations to ensure our team can deliver the best technology results for you because we know that when our staff have the support they need to achieve great things, they enable you to succeed.

With strategic partnerships and with the industry-leading vendors such as Microsoft, StorageCraft, Ruckus, WatchGuard, BitDefender, Dell and HP, we have the expertise required to deliver.

If you need more reasons to work with us, how about these:

  • Risk free – No binding contracts and simple migration.
  • Fast – Prompt desktop support when you call or if we detect an issue.
  • Secure – Managed and tested security as standard.
  • Proactive – 24/7 monitoring to stop problems before they stop your business.
  • Strategic – Consultancy to give a clear IT road map and budget.
  • Established – Providing IT support to business since 2001.

Our full range of Managed IT Services

We have a number of services that can be tailored to your needs. From Fully Managed to Co-Managed IT Support, we’re here to help you.

Fully Managed IT Service

Best for Businesses where internal management of IT has become too time-consuming. We optimize your entire IT infrastructure to perform efficiently and securely. What this package includes:

  • Centralised Proactive Service
  • 24/7/365 monitoring and alerting for servers
  • Antivirus & anti-spyware software
  • Backup management
  • Monthly performance reporting
  • Network Management
  • Quarterly best practice & security audit
  • Network, infrastructure & vendor documentation
  • Software license management
  • Ticket trend analysis
  • Support Team
  • Unlimited remote support
  • Unlimited onsite support
  • Direct phone access to engineers
  • 3rd party vendor liaison
  • Fast and friendly team of skilled and qualified engineers
  • Virtual IT Director
  • Quarterly business & strategic review meetings
  • Budget planning
  • Technology procurement
  • Assigned specifically to fit your business needs and goals
  • Optional attendance of management and board meetings

 

Fixed monthly costs per user and per managed device £29 per user, £6 per device (price not including servers or licensing). If you would like to learn more about our Fully Managed Support, view here.

Get in touch today

Remote IT Support

Best for Businesses who have successfully moved their infrastructure to the cloud or recognise it’s the right time to move. This offering can cover any office in any location. What this package includes:

  • Centralised Proactive Service
  • 24/7/365 monitoring and alerting for servers
  • Antivirus & anti-spyware software
  • Backup management
  • Monthly performance reporting
  • Network Management
  • Quarterly best practice & security audit delivered remotely
  • Network, infrastructure & vendor documentation
  • Software license management
  • Ticket trend analysis
  • Support Team
  • Unlimited remote support
  • Direct phone access to engineers
  • 3rd party vendor liaison
  • Fast and friendly team of skilled and qualified engineers
  • Virtual IT Director
  • Quarterly business & strategic review meetings delivered remotely
  • Budget planning
  • Technology procurement
  • Assigned specifically to fit your business needs and goals
  • Optional attendance of management and board meetings

 

Fixed monthly costs per user and per managed device £26 per user, £3 per device (price not including servers or licensing – call outs are chargeable). If you would like to learn more about Remote IT Support, view here.

Send us a message

Co-Managed IT Support

Best for Businesses who already have an internal IT team or person. We can help with a wide range of flexible services including additional resources and professional services or skills you don’t currently have in-house. We provide the technical resource when you need it where you need it. What this package includes:

  • 1st and 2nd line support
  • 3rd line escalation
  • Onsite & Infrastructure support

 

Fixed monthly fee or drawdown hours, whichever suits your business needs (price not including servers or licensing). If you would like to learn more about Co-Managed IT Support, view here.

Contact us

What do our clients think?

In our nearly 20 years of service, we have built an excellent client-retention rate – and with our service delivery KPI’s and detailed client reporting, you can count on us to delivery excellent service and great value for money.

Brook Food Logo
"What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."

Mark Dorrill, Director at Brook Foods Processing Equipment

Jane Clayton & Company logo
"Netitude support us with IT and networking for 70 employees. They take a planned and strategic approach that minimises outages and issues. When things do go wrong, or changes are required, they are quick to respond and find a solution."

Bertie Clayton, Managing Director at Jane Clayton & Company

Cox & Cox logo
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor, Director at Cox and Cox

Digital Engineering Ltd
"These guys are just brilliant. With everything from day-to-day IT glitch support to IT strategy and everything in between, we could not ask for better service."

Charlotte Witchard, Office Manager at Digital Engineering

GBIM Logo
"Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind."

Simon Jackson, Director at GBIM

BR Hodgson
"We found the process of working with Netitude very good, in fact, excellent. They are experts in what they do but they took the time to work with us and fit with our business requirements and financial preference. We found the process very helpful as we knew from experience that a pro-active approach was what we needed. "

Faith Parker, HR Director at BR Hodgson

Bath & West logo
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "

Matt Johnson, IT Manager at The Royal Bath & West Showground

Wainwright logo
"Netitude are always willing to go the extra mile in order to provide the right solution. "

Brian Rexworthy, Finance Director at John Wainwright & Co Ltd

Pat Tomlinson Accountancy
"We have ambitious growth plans and our ongoing relationship with Netitude will ensure that our IT systems stay a little ahead of our immediate need. We have been delighted with the results and our use of IT has been easy and reliable. Netitude makes us feel important as a customer."

Pat Tomlinson, Director at Pat Tomlinson Accountancy

SAAB logo
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."

Dan Quattrucci, Analyst at Saab Training Systems

Pat Benjamin, Architect at Benjamin + Beauchamp Architects
"We have recommended Netitude to companies that we work with and will continue to do so. "

Pat Benjamin, Architect at Benjamin + Beauchamp Architects

FDC Law Logo
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"

David Gazzard, FDC Law Solicitors

Steve Curtis, Director and joint owner at Blisters Ltd
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "

Steve Curtis, Director and joint owner at Blisters Ltd

Rory Baker-Johnson, CPM Group
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."

Rory Baker-Johnson, CPM Group

Serious Stages logo
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."

James Wolff, Serious Stages Ltd

Stuart Kemp, Managing Director at Timbersource Ltd
"Netitude gives us as much support as if we had an IT department working within the company."

Stuart Kemp, Managing Director at Timbersource Ltd

Work with an award-winning national MSP

Our in-house UK based service desk works to ISO and ITIL aligned best practice, with industry-leading tools and technology to deliver the best service in the market.

We are ranked within the top Managed IT service providers, worldwide. Our verified client references and outstanding client retention rate underline our commitment to exceptional service.

We offer fully managed & remote IT support and co-managed IT services for internal IT teams nationwide.

Book an IT Audit and Healthcheck

It’s all about people

Customer service and great teamwork are key to our success, and to yours. We can provide your team with a single point of contact for all IT issues.

We work together as a team, not only internally but with our clients and everyone around us. Together we work towards a positive team environment of helping each other succeed and achieve the best possible results. Enjoy the time we spend together and celebrate each success.

Meet the Team

Netitude colleagues at their desks, in meetings etc.

Service Delievery KPIs

How we performed in January 2021

Get in touch, let's talk about better IT

Growth through technology