Co-managed IT services&Complementary IT supportWorking with your internal IT team to deliver the user support and experience your business needs. Working with your existing IT team to deliver on service desk function, auditing, projects, disaster recovery and strategy. We can help with a range of flexible services including additional resources, professional services or skills you don’t currently have in-house. By augmenting your internal IT department we can help you deliver better service day-to-day, providing true peace of mind. Since 2001 Netitude have delivered award-winning, reliable and secure IT services to business. Internationally recognised leaders in IT Support, and number one in the south-west. Our co-managed support options allow you to deliver more, with less. How can we help? Unlimited IT Support – 1st, 2nd and 3rd line remote support Chat App – Direct access to engineers via our support app Office 365 Training – Video training resources and exam system Telephone Availability - 7am-5:30pm Mon–Fri. Administration of Users - Best practice management of your Microsoft 365 tenant O365 Security Management - We'll keep your tenant in line with the Microsoft security analysis tools Quarterly Remote Technology Audit - We'll review your technology on a quarterly basis, to keep on top of documentation and changes. Quarterly Strategy Planning Meeting via Teams - We'll discuss your business progress, plans and budgets to ensure IT is working for you. Backup management & trial restore - We'll augment your cloud file systems with a cloud-to-cloud backup platform and check it all daily. National Coverage - Our remote service can cover any office, at any location. 1st & 2nd Line Desktop Support Working alongside your internal team and providing full ticketing, triage and front line support for your user desktop and day-to-day support needs. We free up your IT manager, or in-house experts to concentrate on projects, initiatives or strategy, while we take responsibility for all desktop support. We work to agreed SLA and ITIL methodology. Providing a single point of contact, handling all desktop issues and requests, freeing your team from time-consuming desktop support tasks. We Utilise industry-leading service management software and the latest in fully audited and secure remote support tools. We can also give your team access to these tools, to track tickets or in some cases add notes to tickets as required. User requests can be received by phone, email, webchat or our self-service portal “buzz”. We also equip your users with online Microsoft training at no extra cost. If an issue cannot be resolved by our front-line team, we can either pass back to you or handle internally or escalate to our 3rd line team for resolution. 3rd Line Escalation You may have an in-house front-line support team, but need 3rd line expertise for escalation or more challenging support issues. Our 3rd line technical staff have years of industry experience, in-depth training and are certified to the highest levels for key vendors. Our 3rd line team are an ideal resource to handle critical incidents, very urgent issues, and the more complex tickets and user requests. Your team can feel confident they have the technical backup required should they ever face a complex problem that needs urgent resolution. Working in partnership to complement your internal skills, allowing you to utilise your teams’ core competencies, reduce business continuity risk and helping to improve service levels to your end-users. Our 3rd Line team have years of experience and can help you when the going gets tough. On-site and Infrastructure Support You may have multiple offices but your IT team is based at a single remote location. We can provide on-site support and technical resources to your satellite offices. Working with your internal IT team to help rectify issues that can’t be dealt with remotely. Alternatively, you may want to outsource IT support for a remote site or location entirely. We can tailor our complementary it services to your needs, allowing rapid on-boarding, relieving you of support burden and improving your user IT experience. We provide the technical resource where you need it, when you need it. "The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude." Rory Baker-Johnson, CPM Group "The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department." James Wolff, Serious Stages Ltd "Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT." Rod Taylor, Cox and Cox Mail Order Ltd "As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. " Matt Johnson, The Royal Bath & West Showground "Netitude are always willing to go the extra mile in order to provide the right solution. " Brian Rexworthy, John Wainwright & Co Ltd "We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation." Dan Quattrucci, Saab Training Systems "I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!" David Gazzard, FDC Law "Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach." Richard Nocton FRICS FAAV, Woolley & Wallis "We have recommended Netitude to companies that we work with and will continue to do so. " Pat Benjamin, B2 Architects "When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. " Steve Curtis, Blisters Ltd "Netitude gives us as much support as if we had an IT department working within the company." Stuart Kemp, Timbersource Ltd "Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind." Simon Jackson, GBIM 1 2 3 4 5 6 7 8 9 10 11 12 Why you should work with us Experienced & Vendor Certified Technical Teams Fully Reference Backed & Insured Industry Leading Systems, Tools & Processes Direct Engineer Access via Phone, Email, Secure Portal & Chat App ITIL and Cyber Essentials PLUS Certified Have a question? Snag an appointment to talk with an IT professional over the phone! We aim to respond within 10 working minutes.