Does your internal IT team need a helping hand?

Whether your team is stretched too thin, or you need a specialist skill or service that you don’t currently have in-house, Netitude can offer partially outsourced IT support.

We will integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations.

We’ll help improve internal efficiencies and deliver an exceptional end-user experience to you and your customers, with our complimentary IT support Bristol and nationwide services.

Since 2001 Netitude have delivered award-winning, reliable and secure IT services to businesses off all sizes. Get in touch to see how we can help your business grow with IT.

Contact us today

Chris Applegate

Rory Baker-Johnson, CPM Group
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."

Rory Baker-Johnson, CPM Group

Serious Stages logo
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."

James Wolff, Serious Stages Ltd

Cox & Cox logo
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor, Cox and Cox Mail Order Ltd

Bath & West logo
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "

Matt Johnson, The Royal Bath & West Showground

Wainwright logo
"Netitude are always willing to go the extra mile in order to provide the right solution. "

Brian Rexworthy, John Wainwright & Co Ltd

SAAB logo
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."

Dan Quattrucci, Saab Training Systems

FDC logo
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"

David Gazzard, FDC Law

Richard Nocton FRICS FAAV, Woolley & Wallis
"Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach."

Richard Nocton FRICS FAAV, Woolley & Wallis

Pat Benjamin, B2 Architects
"We have recommended Netitude to companies that we work with and will continue to do so. "

Pat Benjamin, B2 Architects

Steve Curtis, Blisters Ltd
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "

Steve Curtis, Blisters Ltd

Stuart Kemp, Timbersource Ltd
"Netitude gives us as much support as if we had an IT department working within the company."

Stuart Kemp, Timbersource Ltd

"Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind."

Simon Jackson, GBIM

Where we can lend you a hand

  • Support at remote sites & satellite offices
  • Add additional manpower when you need it
  • Access to senior technical expertise & industry experience
  • Additional expertise & manpower for project rollouts
  • Help with complex IT issues & major projects
  • Access to leading-edge support technology & tools
  • Add valuable specialist services not available in-house
  • Help to free internal team to focus on core duties
  • Add resources to help ease congestion and bottlenecks
  • Independent counsel & strategic advice

1st and 2nd Line Support

Our experienced and friendly team will work alongside your internal team to provide to serve as front line support for your end-user.

Our industry-leading service management systems and advanced ticketing capabilities will efficiently assist with day-to-day support needs and service requests, which can be made via phone, email, or webchat. We also equip your users with online Microsoft training at no extra cost.

Our service desk works to ISO and ITIL aligned best practice, with industry-leading tools and technology to deliver the best service in the market. We providing a single point of contact, handling all desktop issues and requests, freeing your team from time-consuming desktop support tasks.

If an issue cannot be resolved by our front-line team, we can either pass back to you to handle internally or escalate to our 3rd line team for resolution.

Service Desk Team Lead, Elena, working at her desk

Technical Project Manager, Jon, working on a laptop

3rd Line Escalation

You may have an in-house front-line support team, but need 3rd line expertise for escalation or more challenging support issues. Our 3rd line technical staff have years of industry experience, in-depth training and are certified to the highest levels for key vendors. Our 3rd line team are an ideal resource to handle critical incidents, very urgent issues, and the more complex tickets and user requests.

Your team can feel confident they have the technical backup required should they ever face a complex problem that needs urgent resolution. We work in partnership with your internal team to complement existing skills, utilise your teams’ core competencies, reduce business continuity risk and help to improve service levels to your end-users.

When the going gets tough, you can rely on our experienced 3rd line team.

On-site and Infrastructure Support

You may have multiple offices but your IT team is based at a single remote location. We can provide on-site support and technical resources to your satellite offices. Working with your internal IT team to help rectify issues that can’t be dealt with remotely.

Alternatively, you may want to outsource IT support for a remote site or location entirely. We can tailor our complementary it services to your needs, allowing rapid on-boarding, relieving you of support burden and improving your user IT experience.

We provide the technical resource where you need it, when you need it.

Netitude Van

Remote Office Support

You may have several offices that require attention but your IT team is based in one signal location. In this case, we can provide managed IT support and cover any on-site visits for any issues you can’t fix remotely.

Project Power

We can provide your in-house team with additional support and technical resources for big projects such as installations, upgrades and relocations.

  • Unlimited IT Support – 1st, 2nd and 3rd line remote support
  • Chat App – Direct access to engineers via our support app
  • Office 365 Training – Video training resources and exam system
  • Telephone Availability - 7am-5:30pm Mon–Fri.
  • Administration of Users - Best practice management of your Microsoft 365 tenant
  • O365 Security Management - We'll keep your tenant in line with the Microsoft security analysis tools
  • Quarterly Remote Technology Audit - We'll review your technology on a quarterly basis, to keep on top of documentation and changes.
  • Quarterly Strategy Planning Meeting via Teams - We'll discuss your business progress, plans and budgets to ensure IT is working for you.
  • Backup management & trial restore - We'll augment your cloud file systems with a cloud-to-cloud backup platform and check it all daily.
  • National Coverage - Our remote service can cover any office, at any location.

Service Delievery KPIs

How we performed in September 2020

Award-Winning and Accredited

We are ranked within the top Managed IT service providers, worldwide. Our verified client references and outstanding client retention rate underline our commitment to exceptional service.

See more awards

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Get in touch, let's talk about how we can help

Growth through technology