Does your internal IT team need a helping hand?

Whether your team is stretched too thin, or you need a specialist skill or service that you don’t currently have in-house, Netitude can offer partially outsourced IT support.

We will integrate seamlessly to extend and enhance your internal resources and technical capabilities adding stability and value to your IT operations.

We’ll help improve internal efficiencies and deliver an exceptional end-user experience to you and your customers, with our complimentary IT support Bristol and nationwide services.

How can we help you?

You may have several offices that require attention but your IT team is based in one signal location. In this case, we can provide managed IT support and cover any on-site visits for any issues you can’t fix remotely.

We can provide your in-house team with additional support and technical resources for big projects such as installations, upgrades and relocations.

  • Support at remote sites & satellite offices
  • Add additional manpower when you need it
  • Access to senior technical expertise & industry experience
  • Additional expertise & manpower for project rollouts
  • Help with complex IT issues & major projects
  • Access to leading-edge support technology & tools
  • Add valuable specialist services not available in-house
  • Help to free internal team to focus on core duties
  • Add resources to help ease congestion and bottlenecks
  • Independent counsel & strategic advice

Our support desk is on hand to help you

1st and 2nd Line Support

  • Our experienced and friendly team will work alongside your internal team to provide to serve as front line support for your end-user.
  • Our industry-leading service management systems and advanced ticketing capabilities will efficiently assist with day-to-day support needs and service requests, which can be made via phone, email, or webchat. We also equip your users with online Microsoft training at no extra cost.
  • Our service desk works to ISO and ITIL aligned best practice, with industry-leading tools and technology to deliver the best service in the market.
  • We providing a single point of contact, handling all desktop issues and requests, freeing your team from time-consuming desktop support tasks.
  • If an issue cannot be resolved by our front-line team, we can either pass back to you to handle internally or escalate to our 3rd line team for resolution.

3rd Line Escalation

  • You may have an in-house front-line support team, but need 3rd line expertise for escalation or more challenging support issues.
  • Our 3rd line technical staff have years of industry experience, in-depth training and are certified to the highest levels for key vendors.
  • Your team can feel confident they have the technical backup required should they ever face a complex problem that needs urgent resolution.
  • We work in partnership with your internal team to complement existing skills, utilise your teams’ core competencies, reduce business continuity risk and help to improve service levels to your end-users.
  • When the going gets tough, you can rely on our experienced 3rd line team.

On-site and Infrastructure Support

  • You may have multiple offices but your IT team is based at a single remote location. We can provide on-site support and technical resources to your satellite offices.
  • We'll work with your internal IT team to help rectify issues that can’t be dealt with remotely.
  • We can tailor our complementary it services to your needs, allowing rapid on-boarding, relieving you of support burden and improving your user IT experience.
  • We provide the technical resource where you need it, when you need it.

Benefit of choosing Netitude as your co-managed partner

  • Unlimited IT Support – 1st, 2nd and 3rd line remote support
  • Chat App – Direct access to engineers via our support app
  • Office 365 Training – Video training resources and exam system
  • Telephone Availability - 7am-5:30pm Mon–Fri.
  • Administration of Users - Best practice management of your Microsoft 365 tenant
  • O365 Security Management - We'll keep your tenant in line with the Microsoft security analysis tools
  • Quarterly Remote Technology Audit - We'll review your technology on a quarterly basis, to keep on top of documentation and changes.
  • Quarterly Strategy Planning Meeting via Teams - We'll discuss your business progress, plans and budgets to ensure IT is working for you.
  • Backup management & trial restore - We'll augment your cloud file systems with a cloud-to-cloud backup platform and check it all daily.
  • National Coverage - Our remote service can cover any office, at any location.

Award-Winning and Accredited

We are ranked within the top Managed IT service providers, worldwide. Our verified client references and outstanding client retention rate underline our commitment to exceptional service.

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Get in touch, let's talk about how we can help

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