Evolution Fully Managed IT Support

Are you struggling to maintain productivity and collaboration in a remote or hybrid work environment?
Are you worried about losing critical business data due to unexpected incidents or system failures
Is your current IT setup inflexible, hindering your business success?

Enhanced Collaboration

Hybrid flexabilty

Integrated workflow

Scalable solutions

Technical Support Service Desk

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more.

We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change.

To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback.

We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals:

Monitoring & Maintenance

Our highly skilled Network operations team proactively monitor your systems, including hardware, virtual appliances and cloud services. They carry out all the critical maintenance work and infrastructure management silently in the background to ensure your systems are always running smoothly.

Our state-of-the-art Robotic Process Automation platform means our NOC team can craft custom automation to "auto-heal" repeating issues. So they are fixed before you or your business even notice there's a problem.

Our advanced remote monitoring and management capabilities ensure proactive oversight of your IT infrastructure, enhancing security and performance:

Round-the-Clock Cybersecurity

Hackers don't sleep — and neither does our security team. Our specialists monitor your estate around the clock, ready to respond to cyber threats immediately.

We deploy market-leading EDR software to detect both known viruses and zero-day attacks, and provide a complete User Awareness Training platform to ensure your team can spot and handle malicious activity.

Dedicated Technical Manager

By assigning a dedicated tech to your account, we get real "ownership" of our client networks and complete and accurate documentation.

This team are all about aligning your business with best practices and eradicating repeat issues with your information technology.

It also means you have a regularly seen and familiar "IT guy" for your team to talk to.

Dedicated Strategic Advisor (Virtual IT Director)

Your Virtual IT Director (VITD) handles the strategic conversation — deeply knowledgeable, widely experienced, and genuinely invested in your business outcomes. Not a salesperson. Not commissioned to sell you a kit you don't need. A true strategic partner.

We meet quarterly to review your Net9 alignment, cyber security landscape, IT strategy and budget — identifying savings and planning ahead.

Direct access to friendly, skilled and Microsoft-certified engineers
Unlimited on-site and remote technical support — no call-out fees
Access via phone, email, web portal and Microsoft Teams
Third-party vendor and supplier liaison included

24/7 network monitoring and alerting for servers, workstations, cloud computing and network devices
Backup & disaster recovery (BDR) management, with ongoing monitoring and systems management
Operating system, network device and 3rd party patch management
Custom-built auto-healing automations powered by AI

EDR anti-virus with 24/7 cybersecurity specialist response 365 days a year
Market-leading email security - anti-spam, anti-phish and DIM/DMARC monitoring
Security Awareness Training platform included: monthly campaigns and ongoing video training
Microsoft 365 tenant monitoring and change management

Quarterly Net9 framework and cybersecurity audit
Network, infrastructure and vendor documentation
Ticket trend analysis and problem identification
Technical drop-in sessions to help your team use technology better

Quarterly strategic business review meetings
Technology budget planning and procurement support
Telephone availability for strategic advice when you need it
Optional attendance at management and board meetings

Get a clear picture of your current systems

Whether you’re a small business or a large corporation, knowing your business systems work effectively is essential.

Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can work on overcoming issues and aligning your technology with your goals.

Average time to answer

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more. We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change. To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback. We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals:

Average time to answer

We’ll handle your technology needs so you can focus on running your business.
Strategic advice, guidance, and a proven delivery model.
Comprehensive expertise across IT, communications and cybersecurity.
No IT jargon – we talk to people like people.
Microsoft Gold partners, and certified with the leading technology vendors.
Keeping you ahead of the technology game.

First class – every time

// Netitude’s co-managed IT support package works well for us because we can focus more on providing fast response times to our users without having to worry about infrastructure. Netitude’s staff have a wide variety of specialised knowledge which means we pretty much always have an expert to advise….

George Thomas

IT Manager | Bridges Electrical