Remote IT Support Services

Support for Your Business Regardless of Location

Whether your business is cloud-based or transitioning to the cloud, our Remote IT support services are designed to keep your team productive and connected from anywhere in the UK. We specialize in remote management and addressing issues with remote connections, ensuring that your remote working environment runs smoothly.

Our managed service provides comprehensive remote support with securely encrypted connections. This allows us to resolve problems through a remote support session, reducing the need for on-site visits. Our support team is available for daily email support and real-time assistance for more complex issues. We also handle file transfers and support solutions for mobile devices, enhancing connectivity for your remote workers.

Trust us to be your go-to for secure, efficient, and reliable remote IT support.

Adam Turner

Remote IT Support That Works
For You

Customer-focused 

Our customers are at the heart of everything we do, and they rely on us for reliable, fast, secure, and professional service.

To ensure we deliver the best possible service, we train our engineers to the highest technical standards and work to our own industry-leading service level agreement (SLA).

Whether you need a fully managed package or co-managed support working with your internal IT team, we tailor our remote IT services to meet your needs.

  • In-house fast and friendly support from a team of skilled and qualified engineers.
  • Unlimited remote technical support.
  • Direct access via phone, email, secure portal & chat app.
  • 3rd party vendor liaison.
  • Microsoft certified engineers.

Best Practice Alignment

Understanding IT on a technical level is essential for your business's success. With our remote IT support services, we take responsibility for your entire network, aligning your systems and technology with Netitude and industry best practices.

  • A dedicated network manager is assigned to your account.
  • Quarterly best practice and security audit.
  • Network, infrastructure and vendor documentation.
  • Ticket trend analysis and ‘problem’ device identification.
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way.

24/7 Monitoring and Alerting

Downtime can significantly impact your business. Our remote IT support services include continuous monitoring to detect issues before they affect your operations. We utilise multi-factor authentication and robust security measures to ensure a secure environment around the clock.

  • 24/7/365 monitoring and alerting for servers, workstations and network devices.
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data.
  • Anti-virus and anti-spyware software and management.
  • Microsoft, network device and 3rd party patch management.
  • Monthly performance reporting.

Strategic Guidance & Forward Planning

A well-defined IT strategy is crucial for managing risks and achieving business goals. Our Virtual IT Directors (VITDs) design a strategic roadmap for your IT needs. During remote review meetings, your VITD will assess your current position and guide you through the next steps.

As a business leader, properly understanding your 'strategic roadmap' and the implementation process will set your business up for success.

During remote review meetings, your appointed VITD will review your current position and ensure you understand the next steps.

  • Assign a dedicated IT Director to manage your account. They also act as your single point of contact.
  • Quarterly business and strategic review meetings delivered remotely.
  • Technology budget planning & technology procurement.
  • Telephone availability and strategic advice when you need it.
  • Optional attendance of management and board meetings.

At Netitude, the client experience is everything.

Our latest CSAT (Customer Satisfaction) score is based on real-time feedback from the clients we support every day, providing us with clear and immediate insight into how well we’re meeting their needs.

This metric is important because it reflects the level of satisfaction our clients experience with the products, services, and interactions they receive from our team.

In the MSP world, where trust and responsiveness are everything, CSAT is one of the clearest indicators of service quality and client loyalty — and we’re proud that our score consistently ranks among the best in the industry.

Benefits of Remote IT Support Services

Get a Clear Picture of Your Current Systems.

Understanding if your business systems work effectively is essential. Our best practice audits provide background information on your current position, challenges, and goals.

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Driving Continuous Improvement and Preventing Risk

Downtime costs your business money and lose valuable customers. Our proactive approach ensures that your technologies are maintained to Netitude health standards, simultaneously reducing vulnerabilities and strengthening your business' IT infrastructure. 

Mapping Out Your Goals

Technology evolves rapidly, requiring constant attention. We assess your current position against your business goals and build an IT strategy that supports your broader objectives. Our quarterly strategic reviews ensure stable and predictable IT service, from budgeting to system uptime.

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Delivering Service Excellence

When IT issues arise, quick resolution is essential. Our skilled and friendly support team resolves over 60% of issues on the same day. We use ticket trend analysis and end-user training to address recurring problems effectively.

Ready to enhance your IT support with secure and efficient remote solutions? Contact us today to learn how our secure remote and remote sessions can benefit your business.

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Is your IT strategy compliant?

As data breaches become increasingly common, maintaining the security and privacy of customers is a major concern for businesses. For IT security, compliance means ensuring that your organisation meets the data privacy and security standards that apply to your specific industry.

Download our guide to learn more about compliance.

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Get a Guaranteed Cyber Essentials Pass

Cyber Essentials is a foundation-level certification designed to provide a statement of basic security controls your organisation should have in place. These controls protect against 80% of common cyber-attacks.

As a managed customer, we’ll guarantee you’ll pass the Cyber Essentials certification. So, you can rest assured that your sensitive information will be better protected.

Discover our client success stories

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"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor
Director | Cox and Cox

Book an IT audit today

Get a clear picture of your current IT systems and cybersecurity position with an IT audit. Then we’ll develop a strategy to drive your business forward.

Unless you’re starting from scratch, an audit is the first step to building a successful relationship with your chosen remote IT support services provider. Let’s get started!

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Fancy a chat?

If you’d like to find out more about our Remote IT Services, book a call! Let’s start your journey to better IT today.

  1. Gain direct access to strategic IT expertise: Speak one-to-one with someone who understands the full technical, operational and commercial impact of remote support.
  2. A personalised review of your current IT setup: Your business's decision makers will stand to benefit from spotting gaps, risks, inefficiencies and cost drains within your current IT setup. 
  3. A tailored-remote-support roadmap: You'll gain a clear picture of how our Remote IT services can: 
  • Reduce downtime
  • Strengthen cybersecurity
  • Streamline workflows
  • Improve responsiveness
  • Support staff working from anywhere