Remote IT Support for the Microsoft Modern Workplace

Support for Your Business Regardless of Location

Whether your business is cloud-based or transitioning to the cloud, our Remote IT support services are designed to keep your team productive and connected from anywhere in the UK. We specialize in remote management and addressing issues with remote connections, ensuring that your remote working environment runs smoothly.

Our managed service provides comprehensive remote support with securely encrypted connections. This allows us to resolve problems through a remote support session, reducing the need for on-site visits. Our support team is available for daily email support and real-time assistance for more complex issues. We also handle file transfers and support solutions for mobile devices, enhancing connectivity for your remote workers.

Trust us to be your go-to for secure, efficient, and reliable remote IT support.

In-house fast and friendly support from a team of skilled and qualified engineers.
Unlimited remote technical support.
Direct access via phone, email, secure portal & chat app.
3rd party vendor liaison.
Microsoft certified engineers.

A dedicated network manager is assigned to your account.
Quarterly best practice and security audit.
Network, infrastructure and vendor documentation.
Ticket trend analysis and ‘problem’ device identification.
Staff technical drop-in sessions to ensure your staff are using technology in the best way.

24/7/365 monitoring and alerting for servers, workstations and network devices.
Backup & business continuity systems management, monitoring and monthly trial restoration of data.
Anti-virus and anti-spyware software and management.
Microsoft, network device and 3rd party patch management.
Monthly performance reporting.

Strategic Guidance & Forward Planning

A well-defined IT strategy is crucial for managing risks and achieving business goals. Our Virtual IT Directors (VITDs) design a strategic roadmap for your IT needs. During remote review meetings, your VITD will assess your current position and guide you through the next steps.

As a business leader, properly understanding your 'strategic roadmap' and the implementation process will set your business up for success.

During remote review meetings, your appointed VITD will review your current position and ensure you understand the next steps.

Assign a dedicated IT Director to manage your account. They also act as your single point of contact.
Quarterly business and strategic review meetings delivered remotely.
Technology budget planning & technology procurement.
Telephone availability and strategic advice when you need it.
Optional attendance of management and board meetings.