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Remote IT Support

Support for your business regardless of location

Whether your business has successfully removed its infrastructure to the cloud or recognise it’s the right time to move, our Remote IT Service can provide the support you need. Built around the Microsoft 365 suite of products, your business can capitalise on the benefits of a single unified platform.

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Remote support that works
for you

Customer focused 

Our customers rely on us for reliable, fast, secure and professional service. We train our engineers to the uppermost technical standards and work in advance of our industry's service level agreement (SLA).

  • In house fast and friendly team of skilled and qualified engineers
  • Unlimited remote technical support
  • Direct access via phone, email, secure portal & chat app
  • 3rd party vendor liaison
  • Microsoft certified engineers

Best practice alignment

Familiarity with an IT environment on a technical level is fundamental. We take responsibility for your whole network to align your systems and technology with Netitude and industry best practices.

  • Dedicated network manager assigned to your account
  • Quarterly best practice and security audit
  • Network, infrastructure and vendor documentation
  • Ticket trend analysis and ‘problem’ device identification
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way

24/7 Monitoring and Alerting

Downtime can cause your business major damage.

We avoid issues that would otherwise stop your business in its tracks by continuously monitoring your systems to detect problems before they impact your business.

  • 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data
  • Anti-virus and anti-spyware software and management
  • Microsoft, network device and 3rd party patch management
  • Monthly performance reporting

Strategic guidance & forward planning

An IT strategy is crucial to maintain your entire business strategy and manage risk.

Our Virtual IT Directors design you a forward-thinking IT strategy to help your business achieve its goals.

As a business leader, a proper understanding of your 'strategic roadmap' and the implementation process will set your business up for success.

During your remote review meetings, your vITD will walk you through your current position and ensure you have an understanding of the next steps.

  • Dedicated IT Director assigned to your account
  • Quarterly business and strategic review meetings delivered remotely
  • Technology budget planning & technology procurement
  • Telephone availability, strategic advice when you need it
  • Optional attendance of management and board meetings
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Guaranteed Cyber Essentials pass

Being a remotely managed customer, we can get you guaranteed cyber essentials certification. In essence, it is a foundation level certification designed to provide a statement of basic security controls your organisation should have in place.

The Cyber Essentials certification protects against 80% of common cyber-attacks! So, you can rest assured that the sensitive information you hold will be better protected.

Get a clear picture of your current systems

Whether you're a small business or a large corporation, it's essential to know if your business systems work effectively. Our best practice audits allow us to understand the present position, your goals and challenges.

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Driving continuous improvement and preventing risk

Downtime not only costs your business money, but it loses you valuable customers too.

When it comes to technology, we believe a proactive pathway is always best. We monitor your network to ensure that new and existing technologies are maintained to Netitude health standards and reduce vulnerabilities.

Mapping out your goals

Technology is constantly evolving and demands continuous attention. By building a strategy for your IT, you'll be able to make decisions to facilitate your broader business goals with confidence. In addition, our quarterly strategic reviews of your 'roadmap' will ensure a reliable and predictable IT service, from budgeting to system uptime.

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Delivering service excellence

When you have an IT issue, you want it fixed swiftly and know that you won't run into the same problem again. Unfortunately, while this sounds simple, the reality is that service at this level is hard to come by.

At Netitude, we don't operate a 'call centre' mentality. Instead, our highly-skilled, friendly engineers are always on hand and consistently resolve over 60% of our tickets on the same day.

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Is your IT strategy compliant?

As data breaches become increasingly common, even among the world's largest companies, maintaining the security and privacy of customers is a major concern for businesses and the IT organisations that support them. In the context of IT security, compliance means ensuring that your organisation meets the standards for data privacy and security that apply to your specific industry.

Download our guide to learn more about compliance.

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"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor
Director | Cox and Cox

Book an IT audit today

Get a clear picture of your current IT systems and cyber security position with an IT audit, then we'll develop a strategy to drive your business forward.

Unless you're starting from scratch, an audit is the first step to building a successful relationship with your chosen managed IT provider. Let's get started!

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Fancy a chat?

If you’d like to find out more about our Remote IT Support offering, book a call and start your journey to better IT today.