Remote IT SupportRemote IT support services built around the Microsoft 365 Modern Workplace.Flexible remote IT support to suit your business needsWhether your business has successfully moved its infrastructure to the cloud or recognise it’s the right time to move, our Remote IT Service can provide the support you need without the ties of traditional IT support.Our Remote IT model is built around the adoption and management of the Microsoft 365 suite of products.The suite includes products like:Web and desktop productivity apps: Word, Excel, Powerpoint, OutlookEmail and calendar hosting: Exchange onlineFile storage and sharing: SharePoint & OneDriveTeamwork and communication platform: Microsoft TeamsSecurity and compliance: Azure ADBy embracing the products and our support, your business can capitalise on the benefits of a single unified platform.Remote support that works for youYou can reach our in-house Service Desk by phone, email, or through our service application (BUZZ) directly from your desktop, where you can log a ticket or live chat. However you choose to reach out, you’ll be greeted by a qualified technician to ensure your back on track as soon as possible.Our technicians can access your computers remotely, allowing them to see your screen and take control of your desktop to quickly locate the problem and help implement a solution.See what’s included with remote supportKey features24×7 monitoring and management of your infrastructure are IT estate comes as standard with out remote IT support. Support TeamUnlimited remote technical supportMicrosoft certified engineersDirect access via phone, email, secure portal & chat app3rd party vendor liaisonFast and friendly team of skilled and qualified engineers Proactive management & monitoring24/7/365 monitoring and alerting for serversAntivirus & anti-spyware softwareBackup managementAnti-virus and anti-spyware software and managementMonthly performance reporting Network AdministrationQuarterly best practice & security audit delivered remotelyNetwork, infrastructure & vendor documentationSoftware license managementTicket trend analysis Virtual IT DirectorQuarterly business & strategic review meetings delivered remotelyBudget planningTechnology procurementAssigned specifically to fit your business needs and goalsOptional attendance of management and board meetingsFixed monthly costs per user and per managed device £26 per user, £3 per device (price not including servers or licensing - call outs are chargeable)Why work with us? Award-winning and accredited We are ranked within the top Managed IT service providers, worldwide. Our service desk works to ISO and ITIL aligned best practice, with industry-leading tools and technology to deliver the best service for you. Certified, experienced & friendly team Our in-depth technical expertise, advanced strategic advice and support will ensure your organisation’s technology is aligned with your business goals, so you can achieve success. Tailored to your business needs Our company culture is built around our mission “Growth through Technology”. We take the time to get to know your business, so we can provide the best possible service to drive your growth and success. It’s our job to help you achieve your goals! Support for remote offices Managed several offices from one location? We provide remote support and technical resources nationwide, providing you with the highest quality support where and when you need it. Complement your team If you're an IT manager in need of additional resource, but don't want the cost of an in-house team - remote support could be the answer for you! Our service desk offers complementary support for internal teams. Continuous improvements to service Our goal is to provide you with the best service possible. By continually reviewing our performance through customer feedback and satisfaction surveys, we ensure our service is top-notch. Speak to an expert today!Award-Winning and AccreditedWe are ranked within the top Managed IT service providers, worldwide. Our verified client references and outstanding client retention rate underline our commitment to exceptional service. 50 Best British Managed IT CompaniesWinner, 50 Best Managed IT Companies 2020 MSP501Winner, MSP501 2020 Mendip Business AwardsBusiness of the Year 2019See moreWhat do our clients say? "The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."Rory Baker-Johnson, CPM Group "The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."James Wolff, Serious Stages Ltd "Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."Rod Taylor, Cox and Cox Mail Order Ltd "As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "Matt Johnson, The Royal Bath & West Showground "Netitude are always willing to go the extra mile in order to provide the right solution. "Brian Rexworthy, John Wainwright & Co Ltd "We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."Dan Quattrucci, Saab Training Systems "I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"David Gazzard, FDC Law "Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach."Richard Nocton FRICS FAAV, Woolley & Wallis "We have recommended Netitude to companies that we work with and will continue to do so. "Pat Benjamin, B2 Architects "When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "Steve Curtis, Blisters Ltd "Netitude gives us as much support as if we had an IT department working within the company."Stuart Kemp, Timbersource Ltd "Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind."Simon Jackson, GBIM 1 2 3 4 5 6 7 8 9 10 11 12 Service Delievery KPIsHow we performed in December 2020 97.04% Customer Satisfaction 5 Average Call Waiting Time (seconds) 80.17% SLAs Met 51% Same Day Call ResolutionWe only partner with the bestWe carefully select our partners to make sure we can offer our clients the best possible advice on their technology journey. See moreDiscover the modern answer to IT Support, get in touch!