Remote IT Support for the Microsoft Modern Workplace

Support for Your Business Regardless of Location

Whether your business is cloud-based or looking to move, our Remote IT support services can help you. We specialise in remote access and problems with remote connections, ensuring your team can work efficiently from anywhere in the UK.

Our managed service offers comprehensive support, including handling troubleshooting issues and providing round-the-clock remote support software in real-time. This allows us to resolve problems remotely, reducing the need for site visits. For more complex issues, our team is available for day-to-day email support and real-time assistance.

We also handle file transfer needs and support for mobile devices, making it easier for remote workers to stay connected and productive.

Trust us to be your go-to for secure, efficient, and reliable remote IT support.

In-house fast and friendly team of skilled and qualified engineers.
Unlimited remote technical support.
Direct access via phone, email, secure portal & chat app.
3rd party vendor liaison.
Microsoft certified engineers.

A dedicated network manager is assigned to your account.
Quarterly best practice and security audit.
Network, infrastructure and vendor documentation.
Ticket trend analysis and ‘problem’ device identification.
Staff technical drop-in sessions to ensure your staff are using technology in the best way.

24/7/365 monitoring and alerting for servers, workstations and network devices.
Backup & business continuity systems management, monitoring and monthly trial restoration of data.
Anti-virus and anti-spyware software and management.
Microsoft, network device and 3rd party patch management.
Monthly performance reporting.

Strategic guidance & forward planning

An IT strategy is crucial to maintain your entire business strategy and manage risk.

Our Virtual IT Directors (VITDs) design a forward-thinking IT strategy to help your business achieve its goals.

As a business leader, properly understanding your 'strategic roadmap' and the implementation process will set your business up for success.

During your remote review meetings, your appointed VITD will review your current position and ensure you understand the next steps.

Assign a dedicated IT Director to manage your account. They also act as your single point of contact.
Quarterly business and strategic review meetings delivered remotely.
Technology budget planning & technology procurement.
Telephone availability and strategic advice when you need it.
Optional attendance of management and board meetings.

Delivering service excellence

When you have an IT issue, you want it fixed quickly and know you won’t run into the same problem again. Unfortunately, while it sounds like a simple task, this level of service can be hard to come by.

With our remote IT support services, our skilled and friendly support experts are on hand to get you back on track. In fact, they resolve over 60% of issues on the same day.

To help resolve those pesky IT issues that keep coming back, our Technical Alignment Team uses ticket trend analysis and end-user training to get to the root of the problem and fix it once and for all.