Remote Support package

Flexible remote IT support to suit your business needs

Whether your business has successfully moved its infrastructure to the cloud or recognise it’s the right time to move, our Remote IT Service can provide the support you need without the ties of traditional IT support.

Our Remote IT model is built around the adoption and management of the Microsoft 365 suite of products.

The suite includes products like:

  • Web and desktop productivity apps: Word, Excel, Powerpoint, Outlook
  • Email and calendar hosting: Exchange online
  • File storage and sharing: SharePoint & OneDrive
  • Teamwork and communication platform: Microsoft Teams
  • Security and compliance: Azure AD

By embracing the products and our support, your business can capitalise on the benefits of a single unified platform.

Remote support that works for you

You can reach our in-house Service Desk by phone, email, or through our service application (BUZZ) directly from your desktop, where you can log a ticket or live chat.

However you choose to reach out, you’ll be greeted by a qualified technician to ensure your back on track as soon as possible.

Our technicians can access your computers remotely, allowing them to see your screen and take control of your desktop to quickly locate the problem and help implement a solution.

Our Remote IT Support Service offering

24×7 monitoring and management of your infrastructure are IT estate comes as standard with out remote IT support.

IT Support

Support Team

  • Unlimited remote technical support
  • Microsoft certified engineers
  • Direct access via phone, email, secure portal & chat app
  • 3rd party vendor liaison
  • Fast and friendly team of skilled and qualified engineers
Centralised & Pro-active Service

Proactive management & monitoring

  • 24/7/365 monitoring and alerting for servers
  • Antivirus & anti-spyware software
  • Backup management
  • Anti-virus and anti-spyware software and management
  • Monthly performance reporting
Network Administration

Network Administration

  • Quarterly best practice & security audit delivered remotely
  • Network, infrastructure & vendor documentation
  • Software license management
  • Ticket trend analysis
Virtual IT Director

Virtual IT Director

  • Quarterly business & strategic review meetings delivered remotely
  • Budget planning
  • Technology procurement
  • Assigned specifically to fit your business needs and goals
  • Optional attendance of management and board meetings
Fixed monthly costs per user and per managed device £26 per user, £3 per device (price not including servers or licensing - call outs are chargeable)

What do our clients say?

Brook Food Logo
"What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."

Mark Dorrill, Director at Brook Foods Processing Equipment

Jane Clayton & Company logo
"Netitude support us with IT and networking for 70 employees. They take a planned and strategic approach that minimises outages and issues. When things do go wrong, or changes are required, they are quick to respond and find a solution."

Bertie Clayton, Managing Director at Jane Clayton & Company

Cox & Cox logo
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor, Director at Cox and Cox

Digital Engineering Ltd
"These guys are just brilliant. With everything from day-to-day IT glitch support to IT strategy and everything in between, we could not ask for better service."

Charlotte Witchard, Office Manager at Digital Engineering

GBIM Logo
"Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind."

Simon Jackson, Director at GBIM

BR Hodgson
"We found the process of working with Netitude very good, in fact, excellent. They are experts in what they do but they took the time to work with us and fit with our business requirements and financial preference. We found the process very helpful as we knew from experience that a pro-active approach was what we needed. "

Faith Parker, HR Director at BR Hodgson

Bath & West logo
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "

Matt Johnson, IT Manager at The Royal Bath & West Showground

Wainwright logo
"Netitude are always willing to go the extra mile in order to provide the right solution. "

Brian Rexworthy, Finance Director at John Wainwright & Co Ltd

Pat Tomlinson Accountancy
"We have ambitious growth plans and our ongoing relationship with Netitude will ensure that our IT systems stay a little ahead of our immediate need. We have been delighted with the results and our use of IT has been easy and reliable. Netitude makes us feel important as a customer."

Pat Tomlinson, Director at Pat Tomlinson Accountancy

SAAB logo
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."

Dan Quattrucci, Analyst at Saab Training Systems

Pat Benjamin, Architect at Benjamin + Beauchamp Architects
"We have recommended Netitude to companies that we work with and will continue to do so. "

Pat Benjamin, Architect at Benjamin + Beauchamp Architects

FDC Law Logo
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"

David Gazzard, FDC Law Solicitors

Steve Curtis, Director and joint owner at Blisters Ltd
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "

Steve Curtis, Director and joint owner at Blisters Ltd

Rory Baker-Johnson, CPM Group
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."

Rory Baker-Johnson, CPM Group

Serious Stages logo
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."

James Wolff, Serious Stages Ltd

Stuart Kemp, Managing Director at Timbersource Ltd
"Netitude gives us as much support as if we had an IT department working within the company."

Stuart Kemp, Managing Director at Timbersource Ltd

Why work with us?

 

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Discover the modern answer to IT Support, get in touch!

If you’d like to find out more about our remote support offering, our award-winning team will be more than happy to help. Get in touch, talk to a specialist today!

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