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Remote IT Support

Support for your business regardless of location

Whether your business is cloud-based or is looking to move, our Remote IT support services can provide the help you need. We can provide remote working tech support no matter where in the UK your team are based.

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Remote support that works
for you

Customer-focused 

Our customers are at the heart of everything we do, they rely on us for reliable, fast, secure and professional service.

To ensure we deliver the best possible service, we train our engineers to the highest technical standards and work to our own industry-leading service level agreement (SLA).

  • In house fast and friendly team of skilled and qualified engineers.
  • Unlimited remote technical support.
  • Direct access via phone, email, secure portal & chat app.
  • 3rd party vendor liaison.
  • Microsoft certified engineers.

Best practice alignment

Having an understanding of IT on a technical level is essential to your businesses success.

We take responsibility for your entire network. We’ll align your systems and technology with Netitude and industry best practices to get you where you want to be.

  • Dedicated network manager assigned to your account.
  • Quarterly best practice and security audit.
  • Network, infrastructure and vendor documentation.
  • Ticket trend analysis and ‘problem’ device identification.
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way.

24/7 monitoring and alerting

It's no secret that downtime can cause your business major damage.

With our support solution, we avoid issues that would otherwise stop your business in its tracks by monitoring your systems to detect problems before they impact your business.

  • 24/7/365 monitoring and alerting for servers, workstations and network devices.
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data.
  • Anti-virus and anti-spyware software and management.
  • Microsoft, network device and 3rd party patch management.
  • Monthly performance reporting.

Strategic guidance & forward planning

An IT strategy is crucial to maintain your entire business strategy and manage risk.

Our Virtual IT Directors design you a forward-thinking IT strategy to help your business achieve its goals.

As a business leader, a proper understanding of your 'strategic roadmap' and the implementation process will set your business up for success.

During your remote review meetings, your vITD will walk you through your current position and ensure you have an understanding of the next steps.

  • Assigned a dedicated IT Director to manage your account. They also act as your single point of contact.
  • Quarterly business and strategic review meetings delivered remotely.
  • Technology budget planning & technology procurement.
  • Telephone availability, strategic advice when you need it.
  • Optional attendance of management and board meetings.
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Guaranteed Cyber Essentials pass

Cyber Essentials is a foundation level certification designed to provide a statement of basic security controls your organisation should have in place. Having the controls in place protects against 80% of common cyber-attacks.

As a managed customer, we’ll guarantee you’ll pass cyber essentials certification. So, you can rest assured that your sensitive information will be better protected.

Get a clear picture of your current systems

Knowing if your business systems work effectively is essential whether you’re a small business or a large corporation. Our best practice audits allow us to understand your current position, challenges and goals.

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Driving continuous improvement and preventing risk

Downtime costs your business money and loses you valuable customers.

When it comes to technology, a proactive pathway is best. We monitor your network to ensure that your technologies are maintained to Netitude health standards and reduce vulnerabilities.

Mapping out your goals

Technology rapidly evolves and demands constant attention.

We carefully assess your current position against your business goals before building you an IT strategy. With this strategy, you’ll be able to make decisions to facilitate your broader business goals confidently.

Our quarterly strategic reviews of your ‘roadmap’ will ensure a stable and predictable IT service, from budgeting to system uptime.

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Delivering service excellence

When you have an IT issue, you want it fixed quickly and know that you won’t run into the same problem again. Unfortunately, while it sounds like a simple task, this level of service can be hard to come by.

Our skilled and friendly support team are on hand to get you back on track. In fact, they resolve over 60% of issues on the same day.

To help take care of those pesky IT issues that keep coming back, our Technical Alignment Team uses ticket trend analysis and end-user training to get to the root of the problem, fixing it once and for all.

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Is your IT strategy compliant?

As data breaches become increasingly common, maintaining the security and privacy of customers is a major concern for businesses. For IT security, compliance means ensuring that your organisation meets the standards for data privacy and security that apply to your specific industry.

Download our guide to learn more about compliance.

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"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor
Director | Cox and Cox

Book an IT audit today

Get a clear picture of your current IT systems and cybersecurity position with an IT audit. Then we’ll develop a strategy to drive your business forward.

Unless you’re starting from scratch, an audit is the first step to building a successful relationship with your chosen managed IT provider. Let’s get started!

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Fancy a chat?

If you’d like to find out more about our Remote IT Services, book a call! Let’s start your journey to better IT today.