Remote support that works for you
You can reach our in-house Service Desk by phone, email, or through our service application (BUZZ) directly from your desktop, where you can log a ticket or live chat. However you choose to reach out, you’ll be greeted by a qualified technician to ensure your back on track as soon as possible.
Our technicians can access your computers remotely, allowing them to see your screen and take control of your desktop to quickly locate the problem and help implement a solution.
Key features
24×7 monitoring and management of your infrastructure are IT estate comes as standard with out remote IT support.
Support Team
- Unlimited remote technical support
- Microsoft certified engineers
- Direct access via phone, email, secure portal & chat app
- 3rd party vendor liaison
- Fast and friendly team of skilled and qualified engineers
Proactive management & monitoring
- 24/7/365 monitoring and alerting for servers
- Antivirus & anti-spyware software
- Backup management
- Anti-virus and anti-spyware software and management
- Monthly performance reporting
Network Administration
- Quarterly best practice & security audit delivered remotely
- Network, infrastructure & vendor documentation
- Software license management
- Ticket trend analysis
Virtual IT Director
- Quarterly business & strategic review meetings delivered remotely
- Budget planning
- Technology procurement
- Assigned specifically to fit your business needs and goals
- Optional attendance of management and board meetings
Fixed monthly costs per user and per managed device £26 per user, £3 per device (price not including servers or licensing - call outs are chargeable)
Award-Winning and Accredited
We are ranked within the top Managed IT service providers, worldwide. Our verified client references and outstanding client retention rate underline our commitment to exceptional service.
What do our clients say?
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."
Rory Baker-Johnson, CPM Group
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."
James Wolff, Serious Stages Ltd
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."
Rod Taylor, Cox and Cox Mail Order Ltd
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "
Matt Johnson, The Royal Bath & West Showground
"Netitude are always willing to go the extra mile in order to provide the right solution. "
Brian Rexworthy, John Wainwright & Co Ltd
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."
Dan Quattrucci, Saab Training Systems
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"
David Gazzard, FDC Law
"Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach."
Richard Nocton FRICS FAAV, Woolley & Wallis
"We have recommended Netitude to companies that we work with and will continue to do so. "
Pat Benjamin, B2 Architects
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "
Steve Curtis, Blisters Ltd
"Netitude gives us as much support as if we had an IT department working within the company."
Stuart Kemp, Timbersource Ltd
"Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind."
Simon Jackson, GBIM
Service Delievery KPIs
How we performed in December 2020
97.04% Customer Satisfaction
5 Average Call Waiting Time (seconds)
80.17% SLAs Met
51% Same Day Call Resolution
We only partner with the best
We carefully select our partners to make sure we can offer our clients the best possible advice on their technology journey.
