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Fully Managed IT Support

Gain the advantage of a fully managed IT support team that functions as a complete outsourced IT department.

“Ever since we made the daunting prospect of changing our managed IT services, Netitude has delivered on every aspect of the project. Very professional, knowledgeable and the support received has been first class.”

David Morley
Director | Wellsway Dental Practice

Our Managed IT Service

Customer-focused

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more. To ensure we deliver the best possible service, we train our support team to the highest technical standards and work to our industry-leading service level agreement (SLA).

We take control of your technology to ensure it delivers the best possible value and you can focus on core business goals.

Request a call to discuss your needs

  • Access to an in-house IT team of friendly, skilled and qualified engineers.
  • Unlimited on-site & remote technical support.
  • Access our Service Desk via phone, email, and customer portal.
  • 3rd party vendor liaison.
  • Microsoft certified engineers.

Best practice alignment

Our expert team audit your business IT infrastructure every quarter to ensure you're aligned with the latest technology and security standards.

The data collected is then digested and turned into actions and recommendations. We use the report to prioritise action points to ensure that critical vulnerabilities are addressed, and future improvements are planned.

  • Dedicated network manager assigned to your account.
  • Quarterly best practice and security audit.
  • Network, infrastructure and vendor documentation.
  • Ticket trend analysis and ‘problem’ device identification.
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way.

Strategic guidance & forward planning

An IT strategy is crucial to maintain your business strategy and manage risk.

Using the results from your audit, our Virtual IT Directors design a forward-thinking IT strategy to help your business achieve its goals.

As a business leader, a proper understanding of your strategic IT roadmap and the implementation process will set your business up for success.

  • Assigned a dedicated IT Director to manage your account. They also act as your single point of contact.
  • Quarterly business and strategic review meetings.
  • Technology budget planning & technology procurement.
  • Telephone availability, strategic advice when you need it.
  • Optional attendance of management and board meetings.

Business security and network monitoring

Not only does our managed IT service offering cover cost-effective technical and strategy support, but it also has a wide range of security services to strengthen your defences.

Our service covers everything your business needs to operate in today's cyber risk environment, from mitigation to detection and response.

  • 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices.
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data.
  • Anti-virus and anti-spyware software and management.
  • Microsoft, network device and 3rd party patch management.
  • Endpoint and Detection Response solution.
  • End-user security awareness training.

We're serious about Cyber Security

Cyber security is no longer optional; it's essential to educate your users, protect your systems and plan for breaches. As a fully managed customer, we guarantee your cyber essentials certification as part of your managed IT support package.

Cyber Essentials is a foundation-level certification designed to provide a statement of basic security controls your organisation should have in place.

The Cyber Essentials certification protects against 80% of common cyber-attacks. So, you can rest assured that your sensitive information will be better protected.

End-user education goes a long way in helping to protect your business from cyber threats. We run regular phishing campaigns on your staff and provide security training to those that need it.

Our state-of-the-art remote monitoring and management (RMM) system minimises downtime by detecting problems before they impact your business. 

We also offer a Managed Cyber Security bolt-on service for security-conscious businesses seeking to reduce their cyber risk further.

  • 24/7/365 Cyber Security Specialist breach response
  • Marketing leading Anti-Spam licence included.
  • Market leading Security Awareness Training Platform included.
  • Malware mitigation - client OS hardening framework.
  • Multi-Factor Authentication - setup and management.
  • BitLocker device encryption - setup and management.
  • Firewall policy management and auditing.
  • Patch management, OS (Microsoft & Apple) and selected third parties.
  • Backup or BDR solution management and regular trial restore testing.
  • Guided assistance with security and policy documentation (e.g. insurance forms).
  • Quarterly user permissions review (based on Principle of Least Privilege best practice)

Why pick us as your managed IT support provider?

Get a clear picture of your current systems

Whether you're a small business or a large corporation, knowing your business systems work effectively is essential.

Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can work on overcoming issues and aligning your technology with your goals.

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Mapping out your goals

Technology evolves at a rapid pace and demands your constant attention. With an effective fully managed IT support strategy, you’ll be able to make decisions to facilitate your broader business goals confidently.

Before building an IT strategy, we carefully assess your current position against your business goals. Our quarterly strategic reviews of your ‘roadmap’ will ensure a stable and predictable IT service, from budgeting to system uptime.

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Driving continuous improvement and reducing risk

Downtime not only costs your business money but valuable customers too.

When it comes to technology, we believe a proactive approach is always best, which is why we monitor your network to ensure that new and existing technologies are maintained to Netitude health standards and reduce vulnerabilities.

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Delivering service excellence

When you have an IT issue, you want it fixed quickly and know that you won’t run into the same problem again. Unfortunately, while it sounds like a simple task, this level of service can be hard to come by.

Our skilled and friendly service desk engineers are on hand to get you back on track. They resolve over 60% of issues on the same day.

To help take care of those pesky IT issues that keep coming back, our Technical Alignment Team uses ticket trend analysis and end-user training to get to the root of the problem, fixing it once and for all.

Get a clear picture of your current systems

Whether you're a small business or a large corporation, knowing your business systems work effectively is essential.

Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can work on overcoming issues and aligning your technology with your goals.

 

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What our clients say about our fully managed IT support

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“What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."

Faith Parker
HR Director | B R Hodgson

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Book an IT audit today

Get a clear picture of your current IT systems and cyber security position with an IT audit, then we'll develop a strategy to drive your business forward.
Unless you're starting from scratch, an audit is the first step to building a successful relationship with your chosen managed IT provider.

Let's get started!

Fancy a chat?

Our expert team understands your unique needs and challenges, providing proactive solutions to enhance IT efficiency and security. Partner with us for reliable fully managed IT support, prioritising quick responses and on-site assistance for minimal downtime and maximum productivity.

If you’d like to find out more about our Fully Managed offering, book a call and start your journey to better IT today.