Skip to content

Fully Managed IT Support

A complete outsourced IT department, from user support to strategic planning

AdamHarling_1S_TGP

Proactive by design

Customer-focused

Our customers are at the heart of everything we do, they rely on us for reliable, fast, secure and professional service.

To ensure we deliver the best possible service, we train our engineers to the highest technical standards and work to our own industry-leading service level agreement (SLA).

  • In house fast and friendly team of skilled and qualified engineers.
  • Unlimited on-site & remote technical support.
  • Direct access via phone, email, secure portal & chat app.
  • 3rd party vendor liaison - no passing the buck.
  • Microsoft certified engineers.

Alignment to our best practice framework

Having an understanding of IT on a technical level is essential to your businesses success.

We take responsibility for your entire network. We’ll align your systems and technology with Netitude and industry best practices to get you where you want to be.

  • Dedicated network manager assigned to your account.
  • Quarterly best practice and security audit.
  • Network, infrastructure and vendor documentation.
  • Ticket trend analysis and ‘problem’ device identification.
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way.

24/7 monitoring and alerting

It's no secret that downtime can cause your business major damage.

With our managed IT support service, we avoid issues that would otherwise cause business downtime with our state-of-the-art remote monitoring and management (RMM) system, detecting problems before they impact your business.

  • 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices.
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data.
  • Anti-virus and anti-spyware software and management.
  • Microsoft, network device and 3rd party patch management.
  • Monthly performance reporting.

Strategic guidance & forward planning

An IT strategy is crucial to maintain your business strategy and manage risk.

Our Virtual IT Directors design you a forward-thinking IT strategy to help your business achieve its goals.

As a business leader, a proper understanding of your strategic IT roadmap and the implementation process will set your business up for success.

  • Assigned a dedicated IT Director to manage your account. They also act as your single point of contact.
  • Quarterly business and strategic review meetings.
  • Technology budget planning & technology procurement.
  • Telephone availability, strategic advice when you need it.
  • Optional attendance of management and board meetings.

We're serious

about Cyber

Security

As a fully managed customer, we take full responsibility for your cyber security position, which is not something we take lightly.

We cover what any business needs to operate in today's cyber risk environment, from mitigation to detection and response.

Cyber security is no longer an optional extra; it's essential to educate your users, protect your systems and plan for breaches. Our managed service model is designed cover these three bases.

CyberEssentials_Logon

Being a fully managed customer, we guarantee your cyber essentials certification.

In essence, Cyber Essentials is a foundation level certification designed to provide a statement of basic security controls your organisation should have in place.

The Cyber Essentials certification protects against 80% of common cyber-attacks. So, you can rest assured that the sensitive information you hold will be better protected.

  • 24/7/365 Cyber Security Specialist breach response
  • Market leading Anti-Virus Licence with Endpoint Detection and Response included.
  • Marketing leading Anti-Spam licence included.
  • Market leading Security Awareness Training Platform included.
  • Malware mitigation - client OS hardening framework.
  • Multi-Factor Authentication - setup and management.
  • BitLocker device encryption - setup and management.
  • Firewall policy management and auditing.
  • Patch management, OS (Microsoft & Apple) and selected third parties.
  • Backup or BDR solution management and regular trial restore testing.
  • Guided assistance with security and policy documentation (e.g. insurance forms).
  • Quarterly user permissions review (based on Principle of Least Privilege best practice)

Get a clear picture of your current systems

Whether you're a small business or a large corporation, it's essential to know if your business systems work effectively.

Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can get to work overcoming issues and aligning your technology with your goals.

JoshRobin_TGP21_5
BethEckard_4_TGP

Driving continuous improvement and reducing risk

Downtime not only costs your business money, but valuable customers too.

When it comes to technology, we believe a proactive approach is always best. Which is why we monitor your network to ensure that new and existing technologies are maintained to Netitude health standards and reduce vulnerabilities.

Mapping out your goals

Technology evolves at a rapid pace and and demands your constant attention.

We carefully assess your current position against your business goals before building you an IT strategy. With an effective strategy for your IT, you’ll be able to make decisions to facilitate your broader business goals confidently.

Our quarterly strategic reviews of your ‘roadmap’ will ensure a stable and predictable IT service, from budgeting to system uptime.

DaveShim_TGP21_1_S
Service_TGP21_14

Delivering service excellence

When you have an IT issue, you want it fixed quickly and know that you won’t run into the same problem again. Unfortunately, while it sounds like a simple task, this level of service can be hard to come by.

Our skilled and friendly service desk engineers are on hand to get you back on track. In fact, they resolve over 60% of issues on the same day.

To help take care of those pesky IT issues that keep coming back, our Technical Alignment Team uses ticket trend analysis and end-user training to get to the root of the problem, fixing it once and for all.

BuyersGuide_WP_2021

Find the right fit IT partner with our guide

Not all IT support partners are the same. If you want to find one that’s reliable, pro-active and driven to improve efficiency in your business while finding ways to reduce risk, you need to know the right questions to ask.

Download this guide to ensure you choose the partner that will help you grow.

BrookFood_Logo_S

"What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."

Mark Dorrill
Director | Brook Foods Processing Equipment

Book an IT audit today

Get a clear picture of your current IT systems and cyber security position with an IT audit, then we'll develop a strategy to drive your business forward.

Unless you're starting from scratch, an audit is the first step to building a successful relationship with your chosen managed IT provider. Let's get started!

Service Delivery Director and Virtual IT Director working at a computer together, smiling at the camera
Computer error failure concept, man using laptop with application failure message on screen, bad software pc app crash, email malware, data loss and recovery, rear view over the shoulder
Cybersecurity Business Continuity

How can Netitude help you avoid downtime?

Young woman working from home, holding a piece of page and using a calculator
Cybersecurity

How much does cybersecurity cost?

Microsoft Surface tablet on desk with businessman and businesswoman discussing background.
Microsoft 365 Microsoft

What you need to know about Microsoft’s pricing and licensing model

Fancy a chat?

If you’d like to find out more about our Fully Managed IT Support offering, book a call and start your journey to better IT today.