Fully Managed IT SupportA complete outsourced IT department for your business from desktop support to board-level strategy. We provide flexible & affordable managed IT support services which can help take then burden off your team, allowing you to concentrate on your business rather than your IT. We work with you to fully understand your business needs and provide the right technology and cloud services to not only enable but accelerate your business growth. Technology constantly changes, and so do your requirements. Our model ensures we stay in tune with your business, and enable your organisation to use technology as a strategic advantage. Want to know more? Get in touch with the team! Our Fully Managed Approach Analyse: Does the technology meet requirement Advise : Strategic advice and planning to ensure IT is “in-step” and supporting your business Improve: Carefully implement the strategy to drive continuous improvement in IT service delivery Support: Monitor, maintain and support the technology and users to ensure the best possible up-time & productivity Repeat!! Why Choose Netitude? Award-winning customer service – direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system. Reduced downtime, increased reliability and performance – our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance. Cyber Security peace of mind – we audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up. Clear and consistent costs - fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent. Increased productivity – truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and resolve issues faster than our competition. Single point of contact – we front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here. Strategic IT guidance - direct access to your assigned "virtual IT Director" for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth. Our guarantees to you Cyber secure your network certified Cyber Essentials compliant Up-time guarantee for business critical systems No hard sell with no commission driven sales team, just honest advice and guidance Risk Free with no onerous long term binding contracts "The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude." Rory Baker-Johnson, CPM Group "The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department." James Wolff, Serious Stages Ltd "Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT." Rod Taylor, Cox and Cox Mail Order Ltd "As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. " Matt Johnson, The Royal Bath & West Showground "Netitude are always willing to go the extra mile in order to provide the right solution. " Brian Rexworthy, John Wainwright & Co Ltd "We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation." Dan Quattrucci, Saab Training Systems "I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!" David Gazzard, FDC Law "Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach." Richard Nocton FRICS FAAV, Woolley & Wallis "We have recommended Netitude to companies that we work with and will continue to do so. " Pat Benjamin, B2 Architects "When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. " Steve Curtis, Blisters Ltd "Netitude gives us as much support as if we had an IT department working within the company." Stuart Kemp, Timbersource Ltd "Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind." Simon Jackson, GBIM 1 2 3 4 5 6 7 8 9 10 11 12 Managed IT Support Service Benefits Our service is built around 4 key and interdependent delivery areas: Support Team Unlimited remote technical support Unlimited on-site technical support Unlimited 'workshop' hardware repairs Microsoft certified engineers Direct access via phone, email, secure portal & chat app 3rd party vendor liaison Fast and friendly team of skilled and qualified engineers Proactive management & monitoring 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices Microsoft, network device and 3rd party patch management Backup & business continuity systems management, monitoring and monthly trial restoration of data Anti-virus and anti-spyware software and management Anti-spam and email continuity management Desktop and server scheduled optimisation and maintenance Monthly performance reporting Network Administration Dedicated network manager assigned to your account Quarterly best practice and security audit Network, infrastructure and vendor documentation Asset management and tagging & licence software management Ticket trend analysis and ‘problem’ device identification Staff technical drop-in sessions to ensure your staff are using technology in the best way Virtual IT Director Assigned to your account and accountable for Netitude services Quarterly business and strategic review meetings Technology alignment to your business requirements Technology budget planning Technology procurement Telephone availability, strategic advice when you need it Optional attendance of management and board meetings We believe our award-winning service is the most inclusive in the industry, offering you a truly pro-active and strategically aligned fully managed it service. Our simple and fixed monthly pricing model makes it easy to understand and manage your IT spend. Have a question? Snag an appointment to talk with an IT professional over the phone! We aim to respond within 10 working minutes.