Our Managed IT service offering

Flexible managed IT support for your business needs

We fully manage your entire technology infurstructure to take then burden of everyday IT issues away from your team, so you can concentrate on what really matters.

We work with you to fully understand your business needs to identify technology solutions that will accelerate your business growth and help you meet those goals.

Our award-winning service is the most inclusive in the industry, offering you a truly pro-active and strategically aligned fully managed it service.

How does our managed service work?

Technology constantly changes and so do your requirements.

Our model ensures we stay in tune with your business, and enable your organisation to use technology as a strategic advantage.

We work to a continuous improvement loop, where we:

  • Analyse: Does the technology meet requirement?
  • Advise: Strategic advice and planning to ensure IT is “in-step” and supporting your business
  • Improve: Carefully implement the strategy to drive continuous improvement in IT service delivery
  • Support: Monitor, maintain and support the technology and users to ensure the best possible up-time & productivity
  • Repeat!!

Our Managed IT Support Service offering

Our service is built around 4 key and interdependent delivery areas:

IT Support

Support Team

  • Unlimited remote technical support
  • Unlimited on-site technical support
  • Unlimited 'workshop' hardware repairs
  • Microsoft certified engineers
  • Direct access via phone, email, secure portal & chat app
  • 3rd party vendor liaison
  • Fast and friendly team of skilled and qualified engineers
Centralised & Pro-active Service

Proactive management & monitoring

  • 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
  • Microsoft, network device and 3rd party patch management
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data
  • Anti-virus and anti-spyware software and management
  • Anti-spam and email continuity management
  • Desktop and server scheduled optimisation and maintenance
  • Monthly performance reporting
Network Administration

Network Administration

  • Dedicated network manager assigned to your account
  • Quarterly best practice and security audit
  • Network, infrastructure and vendor documentation
  • Asset management and tagging & licence software management
  • Ticket trend analysis and ‘problem’ device identification
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way
Virtual IT Director

Virtual IT Director

  • Assigned to your account and accountable for Netitude services
  • Quarterly business and strategic review meetings
  • Technology alignment to your business requirements
  • Technology budget planning
  • Technology procurement
  • Telephone availability, strategic advice when you need it
  • Optional attendance of management and board meetings
Fixed monthly costs per user and per managed device £29 per user, £6 per device (price not including servers or licensing)
Jane Clayton & Company logo
"Netitude support us with IT and networking for 70 employees. They take a planned and strategic approach that minimises outages and issues. When things do go wrong, or changes are required, they are quick to respond and find a solution."

Bertie Clayton, Managing Director at Jane Clayton & Company

Cox & Cox logo
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor, Director at Cox and Cox

Digital Engineering Ltd
"These guys are just brilliant. With everything from day-to-day IT glitch support to IT strategy and everything in between, we could not ask for better service."

Charlotte Witchard, Office Manager at Digital Engineering

GBIM Logo
"Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind."

Simon Jackson, Director at GBIM

BR Hodgson
"We found the process of working with Netitude very good, in fact, excellent. They are experts in what they do but they took the time to work with us and fit with our business requirements and financial preference. We found the process very helpful as we knew from experience that a pro-active approach was what we needed. "

Faith Parker, HR Director at BR Hodgson

Bath & West logo
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "

Matt Johnson, IT Manager at The Royal Bath & West Showground

Wainwright logo
"Netitude are always willing to go the extra mile in order to provide the right solution. "

Brian Rexworthy, Finance Director at John Wainwright & Co Ltd

Pat Tomlinson Accountancy
"I have always worked in firms that had an IT department that sourced all hardware and software, and I could ring for support – in setting up my own business I wanted to replicate that service without the overhead cost and make sure we had access to the most up to date thinking in IT requirements. We were wholly led by Netitude’s recommendations on software and hardware and the team that got to work on our project were excellent – technically and in terms of service levels.  They were undoubtedly a great team ethic to support our needs and very pleasant to work with."

Pat Tomlinson, Director at Pat Tomlinson Accountancy

SAAB logo
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."

Dan Quattrucci, Analyst at Saab Training Systems

Pat Benjamin, Architect at Benjamin + Beauchamp Architects
"We have recommended Netitude to companies that we work with and will continue to do so. "

Pat Benjamin, Architect at Benjamin + Beauchamp Architects

FDC Law Logo
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"

David Gazzard, FDC Law Solicitors

Steve Curtis, Director and joint owner at Blisters Ltd
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "

Steve Curtis, Director and joint owner at Blisters Ltd

Rory Baker-Johnson, CPM Group
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."

Rory Baker-Johnson, CPM Group

Serious Stages logo
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."

James Wolff, Serious Stages Ltd

Stuart Kemp, Managing Director at Timbersource Ltd
"Netitude gives us as much support as if we had an IT department working within the company."

Stuart Kemp, Managing Director at Timbersource Ltd

 

Get in touch with an expert

Why choose Netitude to managed your IT?

  • Award-winning customer service – direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system.
  • Reduced downtime, increased reliability and performance – our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance.
  • Cyber Security peace of mind – we audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up.
  • Clear and consistent costs - fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent.
  • Increased productivity – truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and resolve issues faster than our competition.
  • Single point of contact – we front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here.
  • Strategic IT guidance - direct access to your assigned "virtual IT Director" for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth.

Netitude colleagues at their desks, in meetings etc.

Award-Winning and Accredited

We are ranked within the top Managed IT service providers, worldwide. Our verified client references and outstanding client retention rate underline our commitment to exceptional service.

 

See more awards

Get in touch, let's talk about better IT

If you’d like to find out more about our managed service offerings, our award-winning team will be more than happy to help. Get in touch, talk to a specialist today!

Growth through technology