Evolution - Fully Managed IT

Technical Support Service Desk

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more.

We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change.

To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback.

We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals.

Monitoring & Maintenance 

Our highly skilled Network operations team proactively monitor your systems, including hardware, virtual appliances and cloud services. They carry out all the critical maintenance work and infrastructure management silently in the background to ensure your systems are always running smoothly.

Our state-of-the-art Robotic Process Automation platform means our NOC team can craft custom automation to "auto-heal" repeating issues. So they are fixed before you or your business even notice there's a problem.

Our advanced remote monitoring and management capabilities ensure proactive oversight of your IT infrastructure, enhancing security and performance.

Round-the-Clock Security

Hackers don't sleep, but you can; safe in the knowledge we have a crack team of security professionals monitoring your estate round-the-clock, ready to respond immediately to cyber attacks.

We deploy market-leading EDR software to ensure we detect not only known viruses but also "zero-day" attacks.

We also provide a complete User Awareness Training platform, so you users are aware and able to deal with malicious behaviour from cybercriminals.

Dedicated Tech Manager

By assigning a dedicated tech to your account, we get real "ownership" of our client networks and complete and accurate documentation.

This team are all about aligning your business with best practices and eradicating repeat issues with your information technology.

It also means you have a regularly seen and familiar "IT guy" for your team to talk to.

Dedicated Strategic Advisor (vITD)

Your dedicated Virtual IT Director is responsible for the business conversation and planning. Deeply knowledgeable with a wide range of technical experience.

We'll meet quarterly to cover your current Net9 alignment position, cybersecurity landscape and emerging threats, IT strategy and budget to identify cost savings.

Not salespeople, not commissioned to sell you kit you don't need... a true strategic partner.