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The work that needs to be done but nobody has time for

Every business has work nobody necessarily wants to do. Whether that's:

  • Copying data between two systems that do not talk to each other.

  • Re-keying the same invoice details into a second application.

  • Or chasing (and sometimes re-chasing) approvals by email. 

This type of work, often referred to as swivel chair tasks, never appears in a job description, but it quietly eats away at productivity hours every week.

The obvious fix is to hire someone who can build the tools to stop it. In practice, it looks like a hybrid skill set: part developer and part process thinker, and it is hard to find, expensive to keep, and difficult to keep busy full-time. Especially for small- to medium-sized businesses (SMBs).

So the work either does not get done, or it gets bodged together. Someone has to manually enter data into a spreadsheet to devise a short-term workaround.

That's where Net9.AI steps in. Businesses get the output of a full-time hire, delivered as an ongoing service, with security, structure and accountability all baked in.

We get that businesses now have all the tools to do this themselves. However, we're promising to build automated, bespoke applications that house your internal processes and systems so your staff never have to work between systems and tabs again - information travels securely and safely from one business application to the next with Net9.AI.

Ensuring the right change is delivered at the right time for your business

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Establishes an accurate technology datum

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Focused on delivering business outcomes

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Detailed cost-benefit decision making

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A holistic route map to support business growth

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Life with net9.ai

Your journey begins by conducting your very own Net9 audit.

Here's what the process looks like from start to finish:

Net9 Audit

Our process starts with an in-depth "drains up" audit of your entire technology estate. We cover all nine areas in depth and can tailor this inspection if you have any particular areas of concern.

We require administrative access to your systems for this process and physical access to your on-site infrastructure (should you have any).

All data collected, either manually or via our probe, is stored securely, and we operate under a strict NDA.

Net9 Report

The data collected from our initial audit and probe software is then collated into a complete report on each area and an executive summary presentation.

Each Net9 inspection area is given an individual compliance score, with a detailed write-up of findings and risks presented where appropriate.

All data and evidence collected are made available to you.

Technology Strategy

From our Net9 Report, we draw up a full Technology Strategy document to bring your business in line.

Our Framework is proven to deliver reliable, secure and available IT with drastically reduced downtime.

We have repeatedly proven that high Net9 compliance delivers results—fewer issues, faster fixes, guaranteed.

Our strategy document will provide a fully costed project roadmap, so you will know exactly the work, timescale, and investment required to deliver high-quality IT for your business.

Implementation

If everyone is happy, we will move forward to project delivery and implementing the Net9 framework.

This sets the new baseline for your business IT. Eliminating long-standing issues, radically reducing the likelihood of issues arising, minimising cyber security risk and setting your business on course to take advantage of digital transformation.

Once complete, we move into BAU (Business as Usual) service delivery, with complete documentation, alerting, auto-repair processes and security controls in place from the outset.

Your IT, how it should be.

Review Cycle

Technology does not stand still, and neither does your business or its requirements.

Hence, we keep auditing, revising and tweaking these standards to ensure our clients stay abreast of the latest information and ahead of the technology curve.

Horizon Scanning

Staying ahead of the technology curve means constantly scanning the horizon for new technology, risks and enhancement opportunities.

Sit back and relax, knowing we are constantly moving your technology forward and looking for ways to improve your IT service delivery, operational efficiency and competitive advantage.

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What net9.ai delivers

Not software you have to learn. Bespoke automations built around how your business already works, delivered and maintained as an ongoing service.

Hours back, every week

Time your team currently loses to copying, re-keying and chasing is returned to work that actually grows the business.

Knowledge stays in the business

Process built into your systems, not carried in one person's head. When they move on, the way you work stays put.

Systems that finally talk

Custom integrations close the gaps between applications that were never designed to work together.

Grow without growing headcount

Handle more clients, more orders and more volume without hiring people simply to absorb the admin that comes with it.

Fewer things going wrong

Every manual step is a chance for an error. Take the hands out of invoicing, billing and reporting and the mistakes go with them.

Work routed before anyone touches it

Tickets and email triaged, prioritised and sent to the right person automatically, instead of someone sorting the queue by hand.

Life with net9.ai

An ongoing working relationship, with systems that mould to and scale with your business over time.

01

Discover

We map where the time goes: Which tasks repeat, which systems do not talk to each other, and where a build would pay for itself fastest.

02

Build

Bespoke to your business: Wrapper apps that cut out the clicks, integrations that close the gaps, and triage that routes work without anyone touching it.

03

Embed

Built into the tools you already use: Documented and owned by your business, so the process belongs to the company rather than an individual.

04

Evolve

Your business changes, so the automations change with it: An ongoing service means there is always someone building and refining, never a piece of work quietly going stale.

Our clients say it best.

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Cooper & Tanner

"It's always been: "What can we do to help you next?"

“When I think about why we chose Netitude, and this has been true throughout my relationship with them, is that at no point have I ever felt, 'Yeah, we've got your money. ' We're not going to bother." It's always been, "What can we do to help you next? Where does our relationship go?"

Quintyn Howard-Evans
Senior Managing Partner
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Serious Stages

"They feel like an internal department."

"The service department within Netitude has always serviced our business needs well. In times of crisis, they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude, and they now feel like an internal department."

James Wolff
Technical Manager
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Pat Tomlinson Accountancy

"Netitude makes us feel important as a customer."

"We have ambitious growth plans, and our ongoing relationship with Netitude will ensure that our IT systems stay a little ahead of our immediate needs. We have been delighted with the results, and our use of IT has been easy and reliable. Netitude makes us feel important as a customer."

Pat Tomlinson
Owner
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Digital Engineering

"We could not ask for better service!"

"These guys are just brilliant. With everything from day-to-day IT glitch support to IT strategy and everything in between, we could not ask for better service."

Charlotte Witchard
Office Manager
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Jane Clayton and Company Retail Ltd

"They take a planned and strategic approach that minimises outages and issues."

"Netitude support us with IT and networking for 70 employees. They take a planned and strategic approach that minimises outages and issues. When things do go wrong, or changes are required, they are quick to respond and find a solution."

Bertie Clayton
Managing Director