Evolution Fully Managed IT Support

Frustrated with frequent IT downtime and unreliable systems impacting your business productivity?
Do you worry about the security of your sensitive data?
Struggling to scale your IT infrastructure to match your business growth?

We get it. Ensuring your business has fast, reliable and secure IT is a priority.

Evolution - Next-gen IT Support

Gain the advantage of an IT support team that functions as your own complete outsourced IT support department. We understand the importance of fast, reliable, and secure IT for your business.

Technology changes constantly, and so do our service offerings. We continuously review our standards, enhancing our framework to ensure you always have the right technology.

Each specific service we offer is tailored to meet your unique IT needs and enhance operational efficiency.

These are IT support services, as they should be.

24/7 Security Team

UK-based Service Desk

IT Strategy & Guidance

Dedicated Tech Resource

100%

Guaranteed Cyber Essentials Pass

Delivering enhanced security controls

Designed for growing businesses that are required to comply with the Cyber Essentials PLUS standard.

With vulnerability management included, we deliver perpetual compliance and guarantee your annual certification pass.

Vulnerability Management

24/7 Security Response

Dedicated Tech Resource

IT Strategy & Guidance

100%

Guaranteed Cyber Essentials PLUS Pass

Enterprise Grade Security

This is for clients who require the best security position and controls in place.

24/7/365 monitoring of all devices, cloud platforms and network devices. Abnormal behaviour detection, AI-powered data collection and persistent log file storage.

Enterprise-grade security controls with a dedicated security advisor (vCISO).

Our comprehensive suite of fully managed IT support services enables seamless operations and proactive maintenance for your business.

24/7 SIEM Monitoring & Response

Vulnerability Management

Enterprise Security Controls

ISO27001

Security Controls & Compliance

Technical Support Service Desk

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more.

We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change.

To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback.

We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals:

Direct access to friendly, skilled and Microsoft-certified engineers
Unlimited on-site and remote technical support — no call-out fees
Access via phone, email, web portal and Microsoft Teams
Third-party vendor and supplier liaison included

Monitoring & Maintenance

Our highly skilled Network operations team proactively monitor your systems, including hardware, virtual appliances and cloud services. They carry out all the critical maintenance work and infrastructure management silently in the background to ensure your systems are always running smoothly.

Our state-of-the-art Robotic Process Automation platform means our NOC team can craft custom automation to "auto-heal" repeating issues. So they are fixed before you or your business even notice there's a problem.

Our advanced remote monitoring and management capabilities ensure proactive oversight of your IT infrastructure, enhancing security and performance:

24/7 network monitoring and alerting for servers, workstations, cloud computing and network devices
Backup & disaster recovery (BDR) management, with ongoing monitoring and systems management
Operating system, network device and 3rd party patch management
Custom-built auto-healing automations powered by AI

Round-the-Clock Cybersecurity

Hackers don't sleep — and neither does our security team. Our specialists monitor your estate around the clock, ready to respond to cyber threats immediately.

We deploy market-leading EDR software to detect both known viruses and zero-day attacks, and provide a complete User Awareness Training platform to ensure your team can spot and handle malicious activity.

EDR anti-virus with 24/7 cybersecurity specialist response 365 days a year
Market-leading email security - anti-spam, anti-phish and DIM/DMARC monitoring
Security Awareness Training platform included: monthly campaigns and ongoing video training
Microsoft 365 tenant monitoring and change management

Dedicated Technical Manager

By assigning a dedicated tech to your account, we get real "ownership" of our client networks and complete and accurate documentation.

This team are all about aligning your business with best practices and eradicating repeat issues with your information technology.

It also means you have a regularly seen and familiar "IT guy" for your team to talk to.

Quarterly Net9 framework and cybersecurity audit
Network, infrastructure and vendor documentation
Ticket trend analysis and problem identification
Technical drop-in sessions to help your team use technology better

Dedicated Strategic Advisor (Virtual IT Director)

Your Virtual IT Director (VITD) handles the strategic conversation — deeply knowledgeable, widely experienced, and genuinely invested in your business outcomes. Not a salesperson. Not commissioned to sell you a kit you don't need. A true strategic partner.

We meet quarterly to review your Net9 alignment, cyber security landscape, IT strategy and budget — identifying savings and planning ahead.

Quarterly strategic business review meetings
Technology budget planning and procurement support
Telephone availability for strategic advice when you need it
Optional attendance at management and board meetings

Get a clearer picture of your IT infrastructure.

Knowing your business systems are secure and work effectively is essential, whether you're a small business or a large enterprise.

Every quarter, we conduct our Net9 audit across your entire IT estate. This allows us to constantly refresh our understanding of your position, identify risk, and keep your IT in lockstep with business goals.

We don't use confusing pricing models; we just charge a simple monthly fee. Click here to price your solution today.

Evolution - Fully Managed IT