Netitude is based in Frome so our IT support reaction times and solutions are second to none.

Our pledges are:

  • If you call us the call is answered by a skilled UK based engineer
  • We aim to resolve issues on the first phone call
  • We’ll take ownership of any problems that arise.

Our success is due to investing in the right people, the right training and the right technology to provide the best IT support and IT services in Frome for all your business needs.

Why Use Us For Your IT Support?

  • Risk free – no binding contracts and simple migration
  • Fast – Immediate desktop support when you call or if we detect an issue
  • Secure – Managed and tested security as standard
  • Proactive – 24/7 monitoring to stop problems before they stop your business
  • Strategic – Consultancy to give a clear IT roadmap and budget
  • Established – providing IT support to business since 2001

Our holistic approach to supporting your business

Proactive management & monitoring

  • 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
  • Microsoft, network device and 3rd party patch management
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data
  • Anti-virus and anti-spyware software and management
  • Anti-spam and email continuity management
  • Desktop and server scheduled optimisation and maintenance
  • Monthly performance reporting

Network Administration

  • Dedicated network manager assigned to your account
  • Quarterly best practice and security audit
  • Network, infrastructure and vendor documentation
  • Asset management and tagging & licence software management
  • Ticket trend analysis and ‘problem’ device identification
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way

Support Team

  • Unlimited remote technical support
  • Unlimited on-site technical support
  • Unlimited 'workshop' hardware repairs
  • Microsoft certified engineers
  • Direct acess via phone, email, secure portal & chat app
  • 3rd party vendor liaison
  • Fast and friendly team of skilled and qualified engineers

Virtual IT Director

  • Assigned to your account and accountable for Netitude services
  • Quarterly business and strategic review meetings
  • Technology alignment to your business requirements
  • Technology budget planning
  • Technology procurement
  • Telephone availability, strategic advice when you need it
  • Optional attendance of management and board meetings

Frome IT Company

For other IT needs such as selecting, installing and running appropriate software that can improve the functioning of your business – Netitude team members are highly experienced at providing tailored solutions for a wide range of industries. With our IT Managed Services offerings we can provide your company with infrastructure, software, security (for mobile devices too) and of course support to make sure any problems are solved quickly and efficiently.

Wi-Fi for Frome Businesses and Events

If you need Wi-Fi, on a permanent or temporary basis (e.g. for events) then please contact us and we can set it up for you with minimum fuss and maximum effectiveness.

Our customers have relied on our services to bring them return on investment and ease of mind when it comes to IT management.

By relying on Netitude as your IT support service in the Frome area, you’ll find that staff and managers alike are free to focus on the business rather than IT related concerns, so the speed of business naturally improves.

To find out more about our IT Support in Frome, please contact us.

Growth through technology