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Evolution

Gain the advantage of a fully managed IT support team that functions as a complete outsourced IT department.

  • Group 16531 Frustrated with frequent IT downtime and unreliable systems impacting your business productivity?
  • Group 16525 Do you worry about the security of your sensitive data?
  • Group 16537 Struggling to scale your IT infrastructure to match your business growth?

We get it. Ensuring your business has access to the leading IT support is our priority.

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Evolution - Next-gen IT Support

Gain the advantage of an IT support team that functions as your own complete outsourced IT support department. We understand the importance of fast, reliable, and secure IT for your business.

Technology changes constantly, and so do our service offerings. We continuously review our standards, enhancing our framework to ensure you always have the right technology.

Each specific service we offer is tailored to meet your unique IT needs and enhance operational efficiency.

These are IT support services, as they should be.

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Delivering enhanced security controls

Designed for growing businesses that are required to comply with the Cyber Essentials PLUS standard.

With vulnerability management included, we deliver perpetual compliance and guarantee your annual certification pass.

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Enterprise Grade Security

This is for clients who require the best security position and controls in place.

24/7/365 monitoring of all devices, cloud platforms and network devices. Abnormal behaviour detection, AI-powered data collection and persistent log file storage.

Enterprise-grade security controls with a dedicated security advisor (vCISO).

Our comprehensive suite of fully managed IT support services enables seamless operations and proactive maintenance for your business.

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Enhanced Security

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Strategic guidance

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Cost effective

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Proactive by design

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Technical Support Service Desk

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more.

We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change.

To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback.

We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals:

Monitoring & Maintenance

Our highly skilled Network operations team proactively monitor your systems, including hardware, virtual appliances and cloud services. They carry out all the critical maintenance work and infrastructure management silently in the background to ensure your systems are always running smoothly.

Our state-of-the-art Robotic Process Automation platform means our NOC team can craft custom automation to "auto-heal" repeating issues. So they are fixed before you or your business even notice there's a problem.

Our advanced remote monitoring and management capabilities ensure proactive oversight of your IT infrastructure, enhancing security and performance:

Round-the-Clock Cybersecurity

Hackers don't sleep — and neither does our security team. Our specialists monitor your estate around the clock, ready to respond to cyber threats immediately.

We deploy market-leading EDR software to detect both known viruses and zero-day attacks, and provide a complete User Awareness Training platform to ensure your team can spot and handle malicious activity.

Dedicated Technical Manager

By assigning a dedicated tech to your account, we get real "ownership" of our client networks and complete and accurate documentation.

This team are all about aligning your business with best practices and eradicating repeat issues with your information technology.

It also means you have a regularly seen and familiar "IT guy" for your team to talk to.

Dedicated Strategic Advisor (Virtual IT Director)

Your Virtual IT Director (VITD) handles the strategic conversation — deeply knowledgeable, widely experienced, and genuinely invested in your business outcomes. Not a salesperson. Not commissioned to sell you a kit you don't need. A true strategic partner.

We meet quarterly to review your Net9 alignment, cyber security landscape, IT strategy and budget — identifying savings and planning ahead.

  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Unlimited on-site and remote technical support — no call-out fees
  • Access via phone, email, web portal and Microsoft Teams
  • Third-party vendor and supplier liaison included
  • 24/7 network monitoring and alerting for servers, workstations, cloud computing and network devices
  • Backup & disaster recovery (BDR) management, with ongoing monitoring and systems management
  • Operating system, network device and 3rd party patch management
  • Custom-built auto-healing automations powered by AI
  • EDR anti-virus with 24/7 cybersecurity specialist response 365 days a year
  • Market-leading email security - anti-spam, anti-phish and DIM/DMARC monitoring
  • Security Awareness Training platform included: monthly campaigns and ongoing video training
  • Microsoft 365 tenant monitoring and change management
  • Quarterly Net9 framework and cybersecurity audit
  • Network, infrastructure and vendor documentation
  • Ticket trend analysis and problem identification
  • Technical drop-in sessions to help your team use technology better
  • Quarterly strategic business review meetings
  • Technology budget planning and procurement support
  • Telephone availability for strategic advice when you need it
  • Optional attendance at management and board meetings

How it works: 5 step process

  • 01 Discovery call
  • 02 Collect details
  • 03 Strategy & Pricing
  • 04 Confirmation
  • 05 Onboarding
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Step 1:

Discovery call

Book a call so we can learn more about you and your business needs.

Talk to an expert today
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Step 2:

Collect Technical Information

We'll need some technical details to understand your current position and price your solution. Either fill out a quick online form, or we can collect the information for you with a quick systems assessment.

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Step 3:

Strategy & Pricing

As soon as we have the details of your IT estate, we'll create a support proposal, including any onboarding work required.

Talk to an expert today
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Step 4:

Agreement Confirmation

Once you're happy with the proposal, we'll send a digital document to sign and schedule the technical onboarding.

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Step 5:

Onboarding

We work with your team to carefully onboard your business. We'll secure your network, deploy our monitoring system and introduce your users to our service.

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Get a clear picture of your current systems

Whether you’re a small business or a large corporation, knowing your business systems work effectively is essential.

Every quarter, we run audits across your entire IT estate. These best practice audits allow us to understand your present position, identify challenges, and outline business goals. Once we have a clear picture, we can work on overcoming issues and aligning your technology with your goals.

Average time to answer

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more. We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change. To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback. We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals:

Average time to answer

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more. We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change. To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback. We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals:

Average time to answer

As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more. We’ve got a proven track record of delivering continuous improvement processes and systems, such as cloud-managed and data backup and recovery products, to ensure our clients are constantly at the forefront of technological change. To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback. We take control of your technology to ensure it delivers the best possible value, so you can focus on your core business goals:

  • We’ll handle your technology needs so you can focus on running your business.
  • Strategic advice, guidance, and a proven delivery model.
  • Comprehensive expertise across IT, communications and cybersecurity.
  • No IT jargon – we talk to people like people.
  • Microsoft Gold partners, and certified with the leading technology vendors.
  • Keeping you ahead of the technology game.
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers
  • Direct access to friendly, skilled and Microsoft-certified engineers

Our clients say it best

Group 16477 (1)

First class – every time

// Netitude’s co-managed IT support package works well for us because we can focus more on providing fast response times to our users without having to worry about infrastructure. Netitude’s staff have a wide variety of specialised knowledge which means we pretty much always have an expert to advise….
George Thomas
IT Manager | Bridges Electrical
Group 16477 (1)

First class – every time

// Netitude’s co-managed IT support package works well for us because we can focus more on providing fast response times to our users without having to worry about infrastructure. Netitude’s staff have a wide variety of specialised knowledge which means we pretty much always have an expert to advise….
George Thomas
IT Manager | Bridges Electrical