You asked, we answered
FAQ's about Netitude
What sized businesses does Netitude support?
What geographical area do you support?
We are based in the Southwest, but we can support anywhere in the UK.
All of our staff work remotely – can you still provide us with support?
Yes – our Remote support package caters to businesses who are fully remote, fully cloud-based or considering moving to the cloud.
We can support businesses where all or some working are ‘home workers’ or ‘hybrid working’. We also support multiple site locations.
We have Macs and Windows – is that a problem?
Not at all – it is common for businesses to have a mix. We can manage and maintain all devices.
Do you provide hardware and software?
Yes, we can. As part of the fully managed service, we include your hardware and software procurement. However, we don’t insist on it, you are welcome to purchase yourself, and we will advise on the best-suited products for your business.
How much does your managed service cost?
Please download our guide for pricing details on all service and support options.
Will we be tied into a long contract?
We don’t believe in long term contracts – once signed it’s a rolling 1 month.
What are your office support hours?
Monday: 0800 – 17.30
Tuesday: 0800 – 17.30
Wednesday: 0800 – 17.30
Thursday: 0800 – 17.30
Friday: 0800 – 17.30
What are your out of hours support times?
Monday: 06.00 – 8.00, 18.00 – 22.00
Tuesday: 06.00 – 8.00, 18.00 – 22.00
Wednesday: 06.00 – 8.00, 18.00 – 22.00
Thursday: 06.00 – 8.00, 18.00 – 22.00
Friday: 06.00 – 8.00, 18.00 – 22.00
Saturday: 09.00 – 18.00
Sunday: 09.00 – 18.00
Please note that out of hours support is chargeable.
FAQ's about Managed IT services
What is a Managed IT Service?
A Managed IT Service becomes an extension of your business by offering you the support of a fully outsourced IT department.
A managed service provider like Netitude will manage IT infrastructure, offer technical support to your staff, manage user access accounts, and more.
A fully managed IT partner has many benefits, including predictable pricing, minimised downtime, data compliance, proven experts, and scalability.
How to choose a managed IT provider?
It takes time and hard work to choose a managed IT services provider – but there are ways you can speed up the process.
By knowing the right questions to ask and what to look for, you'll soon be able to put together a short list of MSPs that are suited to your needs.
Make a start, use our buyers guide.
Why use managed IT services?
If one or more of the following statements are true for your business, then you should consider turning to an MSP (managed service provider) for support:
- The day-to-day IT issues are taking staff away from their duties. In this case, you would benefit from fully managed support.
- Your IT team are too bogged down with fixing IT issues to work on anything else. If this is true, you should consider a Co-managed support option.
- Your current IT support provider is purely reactive and doesn't provide strategic advice. Managed services offer far more than just fixing your IT issues.
- You have more than one office to support, or your staff work remotely. We would recommend a Remote IT support service.
How are managed IT services different to break/fix?
With break/fix support, service is only provided when requested, typically by a technician who resolves issues on-site. Then, the client is billed for time and materials.
With managed services, the provider offers more holistic IT support — terms and conditions are detailed in a service level agreement (SLA). This typically includes proactive monitoring and maintenance to address issues before they become client-facing problems and system failures.
Is in-house IT support better than outsourced?
Regardless of business size, you'll need to consider how to manage your IT best – will you hire staff to work for you or opt to outsource your IT support?
Unfortunately, we can't tell you what is best for your business, but we can provide you with resources to help you make the right decision.