Our IT support reaction times and solutions are second to none.
Our customer testimonials and awards speak for themselves. We pride ourselves in providing world-class IT support & IT services for businesses in Westbury.
Our success is due to investing in the right people. With skilled support analysts, the right training and the latest technology, we can provide the best IT services and resources in Westbury.
We can manage all aspects of your IT, relieving your staff of any IT support tasks they are currently performing.
We give your team a single point of contact for all IT issues. This allows us to work together quickly and easily resolving IT problems.
Our Westbury based team deliver reliable IT support and services. We aim to reduce your costs and improve business productivity.
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We aim to respond within 1 hour.Why Use Us For Your IT Support?
- Risk free – No binding contracts and simple migration.
- Fast – Prompt desktop support when you call or if we detect an issue.
- Secure – Managed and tested security as standard.
- Proactive – 24/7 monitoring to stop problems before they stop your business.
- Strategic – Consultancy to give a clear IT road map and budget.
- Established – Providing IT support to business since 2001.
Our holistic approach to supporting your business
Proactive management & monitoring
- 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
- Microsoft, network device and 3rd party patch management
- Backup & business continuity systems management, monitoring and monthly trial restoration of data
- Anti-virus and anti-spyware software and management
- Anti-spam and email continuity management
- Desktop and server scheduled optimisation and maintenance
- Monthly performance reporting
Network Administration
- Dedicated network manager assigned to your account
- Quarterly best practice and security audit
- Network, infrastructure and vendor documentation
- Asset management and tagging & licence software management
- Ticket trend analysis and ‘problem’ device identification
- Staff technical drop-in sessions to ensure your staff are using technology in the best way
Support Team
- Unlimited remote technical support
- Unlimited on-site technical support
- Unlimited 'workshop' hardware repairs
- Microsoft certified engineers
- Direct acess via phone, email, secure portal & chat app
- 3rd party vendor liaison
- Fast and friendly team of skilled and qualified engineers
Virtual IT Director
- Assigned to your account and accountable for Netitude services
- Quarterly business and strategic review meetings
- Technology alignment to your business requirements
- Technology budget planning
- Technology procurement
- Telephone availability, strategic advice when you need it
- Optional attendance of management and board meetings
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."
Rory Baker-Johnson, CPM Group
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."
James Wolff, Serious Stages Ltd
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."
Rod Taylor, Cox and Cox Mail Order Ltd
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "
Matt Johnson, The Royal Bath & West Showground
"Netitude are always willing to go the extra mile in order to provide the right solution. "
Brian Rexworthy, John Wainwright & Co Ltd
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."
Dan Quattrucci, Saab Training Systems
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"
David Gazzard, FDC Law
"Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach."
Richard Nocton FRICS FAAV, Woolley & Wallis
"We have recommended Netitude to companies that we work with and will continue to do so. "
Pat Benjamin, B2 Architects
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "
Steve Curtis, Blisters Ltd
"Netitude gives us as much support as if we had an IT department working within the company."
Stuart Kemp, Timbersource Ltd
