IT Support Bristol, SouthWest

Our Fully Managed IT Support service acts as a complete outsourced IT department for your organization. This comprehensive solution ensures professional management and maintenance of your IT infrastructure. It lets you focus on core business activities without worrying about IT issues, providing peace of mind and operational efficiency.

Evolution IT Support Package

Our Evolution IT Support Package provides a comprehensive suite of services to cover all aspects of your IT needs. From round-the-clock support to strategic guidance, this package ensures your business has the technological foundation to thrive.

• 24/7 UK-based Helpdesk IT Support

We offer continuous, round-the-clock support to address any IT issues promptly. We are always ready to assist you, ensuring quick issue resolution and minimal downtime.

• Onsite Support

Our team provides on-site assistance for complex issues that require hands-on intervention. We dispatch skilled technicians to your location to resolve hardware failures, network issues, or problems that can't be fixed remotely.

• 24/7 Remote Monitoring

We monitor your systems continuously to detect and resolve issues proactively. Our advanced monitoring tools allow us to identify potential problems before they impact your business, ensuring smooth operations.

• Device Support

We provide comprehensive maintenance and support for all your hardware and software needs. This includes regular updates, performance optimization, and troubleshooting for desktops, laptops, servers, and mobile devices.

• IT Strategy & Guidance

Our experts offer strategic planning and guidance to align IT with your business goals. We help you make informed decisions about technology investments, digital transformation, and IT infrastructure improvements.

• Dedicated Tech Manager

A dedicated tech manager oversees your IT operations and provides personalized support. They are your primary point of contact, ensuring consistent service and a deep understanding of your business needs.

Evolution Cyber Plus

Evolution Cyber Plus enhances your cyber security posture with advanced protective measures. This package safeguards your company’s resources and infrastructure against evolving cyber threats and ensures compliance with industry standards.

• Enhanced Security Controls

We implement advanced security measures to protect your business from cyber threats. This includes firewalls, intrusion detection systems, and endpoint protection to create a robust defence against malware and hacking attempts.

• Vulnerability Management

Regular assessments are conducted to identify and address potential vulnerabilities. We scan your systems, analyze risks, and implement necessary patches and updates to close security gaps.

• Guaranteed Cyber Essentials PLUS Pass

We ensure your business passes the Cyber Essentials PLUS certification. Our team guides you through the certification process, implementing required controls and providing documentation to meet this important cybersecurity standard.

Evolution Cyber Enterprise

Our Evolution Cyber Enterprise package offers enterprise-grade security solutions for businesses requiring the highest level of protection. This comprehensive suite includes advanced monitoring, expert guidance, and compliance assurance.

• Enterprise Grade Security

We provide security solutions designed for large enterprises with complex needs. This includes advanced threat detection, data loss prevention, and identity and access management systems.

• 24/7 SIEM Monitoring & Response

We provide continuous monitoring and incident response to safeguard your data round-the-clock. Our Security Information and Event Management (SIEM) system analyzes real-time logs and alerts, allowing for rapid threat detection and response.

• Dedicated Security Advisor (vCISO)

Through our virtual Chief Information Security Officer, you get expert security advice and strategy to enhance your business's operation and efficiency. They help develop security policies, conduct risk assessments, and guide your security strategy.

• ISO27001 Compliance

We ensure your business meets the highest standards of information security management. Our team helps implement and maintain the necessary controls and processes to achieve and retain ISO27001 certification.

Device Monitoring

Our Device Monitoring service ensures the optimal performance and security of all your business devices. We provide comprehensive maintenance and robust data protection to keep your operations running smoothly.

• Comprehensive Maintenance

We conduct ongoing maintenance to keep your devices running efficiently. This includes regular health checks, software updates, and performance optimization for all your IT assets.

• Backup and Disaster Recovery

Our reliable backup solutions and disaster recovery plans protect your critical data. We implement automated backup systems and create detailed recovery plans to ensure business continuity in case of data loss or system failures.

Netitude's co-managed IT support service complements and enhances your existing IT team. We partner with your internal resources, providing specialized expertise, advanced tools, and flexible support to optimize your IT operations and security posture.

3rd Line Escalation Support

We provide expert 3rd-line support to assist your internal IT team with complex issues. Our specialists offer in-depth knowledge and advanced problem-solving skills, ensuring efficient resolution of challenging technical problems and minimizing downtime for your business.

Provide Dedicated On-site Technical Resource

Our co-managed services include dedicated on-site technical resources who support your team directly and effectively handle on-site issues and projects. This ensures prompt and efficient resolution of IT challenges.

Cyber Essentials/Cyber Essentials PLUS Compliance

We assist your business in achieving and maintaining Cyber Essentials and Cyber Essentials PLUS compliance. Our experts guide you through the certification process, implement necessary security measures, and ensure your systems meet the required standards, enhancing your overall cyber security state.

24/7 IT Environment Monitoring

We ensure continuous oversight of your IT environment, detecting and addressing issues before they impact your operations. Our proactive monitoring prevents potential disruptions and maintains optimal system performance and security.

Emergency IT Support

We provide rapid IT help to resolve critical issues and restore normal business operations quickly. Our emergency support team is available to address urgent problems, minimize downtime, and mitigate the impact of IT crises as swiftly as possible.

Flexible Support Allocation

Our co-managed technical assistance offers a flexible allocation of responsibilities. You can choose which functions remain in-house and which are outsourced to us, allowing for a tailored support model that complements your existing IT capabilities and addresses your specific needs.