For businesses in the Swindon area we can offer a range of IT services that will make sure you and your staff are focused on growth rather than worrying about day-to-day IT management.
We will take responsibility for managing and optimising your IT environment and can usually solve any issues that come up within one phone call, as our helpdesk will always be manned with a highly trained, friendly engineer.
Our state of the art help desk and technology means we can pre-empt issues before they affect your business and resolve problems quicker than other IT support companies in Swindon.
Request a call back
We aim to respond within 1 hour.Why Use Us For Your IT Support?
- Risk free – no binding contracts and simple migration
- Fast – Immediate desktop support when you call or if we detect an issue
- Secure – Managed and tested security as standard
- Proactive – 24/7 monitoring to stop problems before they stop your business
- Strategic – Consultancy to give a clear IT roadmap and budget
- Established – providing IT support to business since 2001
Proactive management & monitoring
- 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
- Microsoft, network device and 3rd party patch management
- Backup & business continuity systems management, monitoring and monthly trial restoration of data
- Anti-virus and anti-spyware software and management
- Anti-spam and email continuity management
- Desktop and server scheduled optimisation and maintenance
- Monthly performance reporting
Network Administration
- Dedicated network manager assigned to your account
- Quarterly best practice and security audit
- Network, infrastructure and vendor documentation
- Asset management and tagging & licence software management
- Ticket trend analysis and ‘problem’ device identification
- Staff technical drop-in sessions to ensure your staff are using technology in the best way
Support Team
- Unlimited remote technical support
- Unlimited on-site technical support
- Unlimited 'workshop' hardware repairs
- Microsoft certified engineers
- Direct acess via phone, email, secure portal & chat app
- 3rd party vendor liaison
- Fast and friendly team of skilled and qualified engineers
Virtual IT Director
- Assigned to your account and accountable for Netitude services
- Quarterly business and strategic review meetings
- Technology alignment to your business requirements
- Technology budget planning
- Technology procurement
- Telephone availability, strategic advice when you need it
- Optional attendance of management and board meetings
