We have a range of IT services available and our staff are trained to the highest standards.

A popular service is our IT helpdesk which enables your staff to connect with a qualified engineer in moments – with most issues solved on the very first phone call.

Our staff take ownership of problems and challenges until they are resolved to the customer’s satisfaction. You’ll find us a reliable, dedicated and effective IT company – just ask any of our existing customers to discover we deliver on our promises.

We can manage all aspects of your IT, including supplier relationships from ISP to software supplier, relieving your staff of any IT support tasks they are currently performing. Allowing your business to focus on what matters.

Contact Us

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We aim to respond within 1 hour.

Why Use Us For Your IT Support?

  • Risk free – No binding contracts and simple migration.
  • Fast – Prompt desktop support when you call or if we detect an issue.
  • Secure – Managed and tested security as standard.
  • Proactive – 24/7 monitoring to stop problems before they stop your business.
  • Strategic – Consultancy to give a clear IT road map and budget.
  • Established – Providing IT support to business since 2001.

Proactive management & monitoring

  • 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
  • Microsoft, network device and 3rd party patch management
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data
  • Anti-virus and anti-spyware software and management
  • Anti-spam and email continuity management
  • Desktop and server scheduled optimisation and maintenance
  • Monthly performance reporting

Network Administration

  • Dedicated network manager assigned to your account
  • Quarterly best practice and security audit
  • Network, infrastructure and vendor documentation
  • Asset management and tagging & licence software management
  • Ticket trend analysis and ‘problem’ device identification
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way

Support Team

  • Unlimited remote technical support
  • Unlimited on-site technical support
  • Unlimited 'workshop' hardware repairs
  • Microsoft certified engineers
  • Direct acess via phone, email, secure portal & chat app
  • 3rd party vendor liaison
  • Fast and friendly team of skilled and qualified engineers

Virtual IT Director

  • Assigned to your account and accountable for Netitude services
  • Quarterly business and strategic review meetings
  • Technology alignment to your business requirements
  • Technology budget planning
  • Technology procurement
  • Telephone availability, strategic advice when you need it
  • Optional attendance of management and board meetings

Our pledges are:

  • If you call us the call is answered by a skilled UK based support technician.
  • We always resolve issues on the first phone call.
  • We’ll take ownership of any problems that arise.

A Variety of IT Services in Somerset

Are curious to see how freeing up your resources by shifting to secure cloud computing can benefit your company? Perhaps you would like Wi-Fi set up, more secure mobile devices or want to ensure you have your data backed-up?

We implement cost effective world-class security, cloud-based infrastructure, backup and disaster recovery solutions, that are specifically tailored to the needs of your business with one aim – enabling business growth.

If you are in an industry sector that requires a tailored approach to software needs and IT infrastructure in Somerset, we have the know-how to create the perfect, most effective IT platforms just for your business.

Our goal is to give you return on investment by reducing your overall costs, maximising your up-time and increasing your productivity.

With a proven record in providing an exemplary service, you can rely on Netitude to deliver IT support that will improve the productivity of your business.

Get in touch with us today to discover how you can benefit from the best IT support in Frome.

 

What are the benefits?

  • Award-winning customer service – direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system.
  • Reduced downtime, increased reliability and performance – our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance.
  • Cyber Security peace of mind – we audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up.
  • Clear and consistent costs - fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent.
  • Increased productivity – truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and resolve issues faster than our competition.
  • Single point of contact – we front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here.
  • Strategic IT guidance - direct access to your assigned "virtual IT Director" for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth.
Rory Baker-Johnson, CPM Group
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."

Rory Baker-Johnson, CPM Group

James Wolff, Serious Stages Ltd
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."

James Wolff, Serious Stages Ltd

Rod Taylor, Cox and Cox Mail Order Ltd
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor, Cox and Cox Mail Order Ltd

Matt Johnson, The Royal Bath & West Showground
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "

Matt Johnson, The Royal Bath & West Showground

Brian Rexworthy, John Wainwright & Co Ltd
"Netitude are always willing to go the extra mile in order to provide the right solution. "

Brian Rexworthy, John Wainwright & Co Ltd

Dan Quattrucci, Saab Training Systems
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."

Dan Quattrucci, Saab Training Systems

David Gazzard, FDC Law
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"

David Gazzard, FDC Law

Richard Nocton FRICS FAAV, Woolley & Wallis
"Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach."

Richard Nocton FRICS FAAV, Woolley & Wallis

Pat Benjamin, B2 Architects
"We have recommended Netitude to companies that we work with and will continue to do so. "

Pat Benjamin, B2 Architects

Steve Curtis, Blisters Ltd
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "

Steve Curtis, Blisters Ltd

Stuart Kemp, Timbersource Ltd
"Netitude gives us as much support as if we had an IT department working within the company."

Stuart Kemp, Timbersource Ltd

Growth through technology