IT Support SalisburyFor any company requiring a fully Managed IT service in the Salisbury area, Netitude are dedicated to providing the highest levels of support and expertise.Book an IT AuditDependable and secure IT systems for your businessInvesting in the right people goes a long way. With skilled support analysts available around the clock paired with the right training and the latest technology, we can provide the best IT services and recourses in Salisbury.We give you peace of mind by looking after all aspects of your IT, from technical support to managing supplier relationships – ISP to software vendors – relieving your staff of any IT support tasks they are currently performing.Our customer testimonials speak for themselves giving us 97% on average for customer satisfaction. We pride ourselves in providing the leading IT support service for businesses in Salisbury.Whether you’re looking to fully outsource your IT support or a partner to work with your in-house team – we provide a complete managed solution from initial advice to supply, implementation and ongoing support.Speak to an expert todayOur holistic approach to supporting your business Proactive management & monitoring24/7/365 Monitoring and Alerting for Servers, Workstations and Network DevicesMicrosoft, network device and 3rd party patch managementBackup & business continuity systems management, monitoring and monthly trial restoration of dataAnti-virus and anti-spyware software and managementAnti-spam and email continuity managementDesktop and server scheduled optimisation and maintenanceMonthly performance reporting Network AdministrationDedicated network manager assigned to your accountQuarterly best practice and security auditNetwork, infrastructure and vendor documentationAsset management and tagging & licence software managementTicket trend analysis and ‘problem’ device identificationStaff technical drop-in sessions to ensure your staff are using technology in the best way Support TeamUnlimited remote technical supportUnlimited on-site technical supportUnlimited 'workshop' hardware repairsMicrosoft certified engineersDirect access via phone, email, secure portal & chat app3rd party vendor liaisonFast and friendly team of skilled and qualified engineers Virtual IT DirectorAssigned to your account and accountable for Netitude servicesQuarterly business and strategic review meetingsTechnology alignment to your business requirementsTechnology budget planningTechnology procurementTelephone availability, strategic advice when you need itOptional attendance of management and board meetingsA wide range of IT Services in SalisburyOur friendly and devoted team strive to reduce your operational costs and improve your business productivity by delivering reliable network infrastructure and IT support.Our 1st line, 2nd line and 3rd line IT support team are on hand to deliver exceptional service, feedback is gathered on every ticket to drive constant improvement.By providing specifically tailored IT support and services to fit the needs of your business, we help enable your business to grow without technical disruptions.Why choose us as your IT partner?Award-winning customer service – direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system.Reduced downtime, increased reliability and performance – our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance.Cyber Security peace of mind – we audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up.Clear and consistent costs - fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent.Increased productivity – truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and resolve issues faster than our competition.Single point of contact – we front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here.Strategic IT guidance - direct access to your assigned "virtual IT Director" for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth.Get in touch, let's talk about better ITBook a meetingIn one phone call, we can take note of your business details, such as the number of users and servers, allowing us to paint a picture of your organisation’s current infrastructure. Or leave us a messageOur service goes beyond fixing IT issues, we work with you to fully understand your business, from future plans to business goals. We make sure you are getting the best out of technology, so you can grow your business.