IT Support YeovilIf you're based in Yeovil and you need IT support, look no further! We provide award-winning, strategic & friendly IT services to businesses of all sizes. Have a question? Snag an appointment to talk with an IT professional over the phone! We aim to respond within 10 working minutes. We can manage all aspects of your IT. We implement first-class security, backup and disaster recovery solutions. Each service is tailored to meet the needs of your business, with one aim – aiding business growth. Our goal is to give you a return on investment. We do this by: Maximising your uptime Increasing your productivity Reducing your overall costs Our friendly Yeovil team will always put your business first. While we are experts in technology, we don’t do technology for technologies sake. We’re committed to delivering reliable consultancy on network infrastructure and technical support. With a proven record in providing award-winning service, you can rely on Netitude to deliver IT support that will improve the productivity of your business. Don’t believe us? Check out our customer testimonials. How do we work? We can manage all aspects of your IT, relieving your staff of any IT support tasks they are currently performing. We give your team a single point of contact for all IT issues. This allows us to work together quickly and easily resolving IT problems. Our 1st line, 2nd line and 3rd line IT service desk are on hand to deliver outstanding service. We gather feedback on every ticket to drive constant improvement. Why Choose Netitude? Award-winning customer service – direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system. Reduced downtime, increased reliability and performance – our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance. Cyber Security peace of mind – we audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up. Clear and consistent costs - fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent. Increased productivity – truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and resolve issues faster than our competition. Single point of contact – we front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here. Strategic IT guidance - direct access to your assigned "virtual IT Director" for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth. Customer Testimonials "The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude." Rory Baker-Johnson, CPM Group "The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department." James Wolff, Serious Stages Ltd "Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT." Rod Taylor, Cox and Cox Mail Order Ltd "As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. " Matt Johnson, The Royal Bath & West Showground "Netitude are always willing to go the extra mile in order to provide the right solution. " Brian Rexworthy, John Wainwright & Co Ltd "We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation." Dan Quattrucci, Saab Training Systems "I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!" David Gazzard, FDC Law "Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach." Richard Nocton FRICS FAAV, Woolley & Wallis "We have recommended Netitude to companies that we work with and will continue to do so. " Pat Benjamin, B2 Architects "When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. " Steve Curtis, Blisters Ltd "Netitude gives us as much support as if we had an IT department working within the company." Stuart Kemp, Timbersource Ltd "Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind." Simon Jackson, GBIM 1 2 3 4 5 6 7 8 9 10 11 12 Our Managed IT Services Fully Managed IT Support Award winning support, pro-active monitoring, cyber security auditing and strategic guidance to enable your business growth. Cyber Security Services Our stack of products and services cover every requirement and attack vector to protect your business from potential cyber security threats. Co-managed IT support Working with internal IT teams, we offer everything from 1st and 2nd line desktop support to 3rd line escalation and strategic advice. IT Project Services Every Netitude project is delivered in accordance with our industry standard project management method.