IT Support BathFind the right IT partner for your organisationSpeak to an expert today & find out how we can help!IT Support for business leaders in Bath With years of experience, our Bath-based team deliver reliable IT support and services. We aim to reduce your costs and improve your business productivity.Our service goes beyond fixing IT issues, we work with you to fully understand your business, from future plans to business goals. We make sure you are getting the best out of technology, so you can grow your business.As a result of our unrivalled IT service, we were awarded Business of the Year at the Mendip Business Awards 2019.Whether you’re looking to fully outsource your IT support or a partner to work with your in-house team – we provide a complete managed solution from initial advice to supply, implementation and ongoing support.What are the benefits to your business?Award-winning customer service – direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system.Reduced downtime, increased reliability and performance – our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance.Cyber Security peace of mind – we audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up.Clear and consistent costs - fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent.Increased productivity – truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and resolve issues faster than our competition.Single point of contact – we front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here.Strategic IT guidance - direct access to your assigned "virtual IT Director" for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth. Fully Managed IT Support Award-winning support, pro-active monitoring, cybersecurity auditing and strategic guidance to enable your business growth. Remote IT Support Everything you can expect from a Fully Managed IT Service, supported remotely for businesses anywhere in the UK. Co-managed IT Support Working with internal IT teams, we offer everything from 1st and 2nd line desktop support to 3rd line escalation and strategic advice. Cyber Security Services Our stack of products and services cover every requirement and attack vector to protect your business from potential cyber security threats. IT Project Services From Cloud migrations to configuring wireless networks, every Netitude project is delivered in accordance with our industry-standard project management method.A wide range of IT Services in BathWe support your business by making it a goal to give you a return on investment. We aim to reduce your overall costs, maximise your up-time and increase your productivity.Our 1st line, 2nd line support and 3rd line service desk are on hand to deliver outstanding technical support. We gather feedback on every ticket to drive constant improvement.Why use Netitude for your IT Support?Risk free – No binding contracts and simple migration.Fast – Prompt desktop support when you call or if we detect an issue.Secure – Managed and tested security as standard.Proactive – 24/7 monitoring to stop problems before they stop your business.Strategic – Consultancy to give a clear IT road map and budget.Established – Providing IT support to business since 2001.What do our clients think?In our nearly 20 years of service, we have built an excellent client-retention rate – and with our service delivery KPI’s and detailed client reporting, you can count on us to delivery excellent service and great value for money. "What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."Mark Dorrill, Director at Brook Foods Processing Equipment "Netitude support us with IT and networking for 70 employees. They take a planned and strategic approach that minimises outages and issues. When things do go wrong, or changes are required, they are quick to respond and find a solution."Bertie Clayton, Managing Director at Jane Clayton & Company "Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."Rod Taylor, Director at Cox and Cox "These guys are just brilliant. With everything from day-to-day IT glitch support to IT strategy and everything in between, we could not ask for better service."Charlotte Witchard, Office Manager at Digital Engineering "Netitude go beyond just maintaining and securing our IT infrastructure. Their training and guidance on security threats, policies and procedures to our team is invaluable. Since we became a client, they have enhanced our security and helped us to understand that risk prevention through education is also key to keeping our network secure. Netitude’s Managed Cyber Security Service gives us complete security peace of mind."Simon Jackson, Director at GBIM "We found the process of working with Netitude very good, in fact, excellent. They are experts in what they do but they took the time to work with us and fit with our business requirements and financial preference. We found the process very helpful as we knew from experience that a pro-active approach was what we needed. "Faith Parker, HR Director at BR Hodgson "As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "Matt Johnson, IT Manager at The Royal Bath & West Showground "Netitude are always willing to go the extra mile in order to provide the right solution. "Brian Rexworthy, Finance Director at John Wainwright & Co Ltd "We have ambitious growth plans and our ongoing relationship with Netitude will ensure that our IT systems stay a little ahead of our immediate need. We have been delighted with the results and our use of IT has been easy and reliable. Netitude makes us feel important as a customer."Pat Tomlinson, Director at Pat Tomlinson Accountancy "We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."Dan Quattrucci, Analyst at Saab Training Systems "We have recommended Netitude to companies that we work with and will continue to do so. "Pat Benjamin, Architect at Benjamin + Beauchamp Architects "I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"David Gazzard, FDC Law Solicitors "When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "Steve Curtis, Director and joint owner at Blisters Ltd "The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."Rory Baker-Johnson, CPM Group "The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."James Wolff, Serious Stages Ltd "Netitude gives us as much support as if we had an IT department working within the company."Stuart Kemp, Managing Director at Timbersource Ltd 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Psst… Take a look at our awards and accreditation’sWe have a proven record in providing award-winning customer service. You can rely on Netitude to deliver IT support that will improve the productivity of your business. Winner, MSP501 2020 Microsoft Gold Partner Business of the Year 2019 Cyber Essentials PLUS Certified See more technology partners and awards.Get in touch, let's talk about better ITBook a meetingIn one phone call, we can take note of your business details, such as the number of users and servers, allowing us to paint a picture of your organisation’s current infrastructure. Or leave us a messageOur service goes beyond fixing IT issues, we work with you to fully understand your business, from future plans to business goals. We make sure you are getting the best out of technology, so you can grow your business.