About Us

An exciting opportunity has arisen for an experienced 2nd Line (or someone looking to make the jump to 3rd Line Support) Engineer to join a highly motivated and dynamic team in a long standing and very rapidly expanding IT support & services company based in Frome, Somerset.

Our company has a strong belief in giving back to its staff and offers further career based training & development, private health care, use of company vehicle and various performance based benefits.

The role is an office based support role, working on our busy helpdesk assisting clients in day to day support.

Essential Experience & skills:

• 5 years+ of Level 2 / Level 3 support ideally from an MSP / IT services background, or another area of business IT Support.
• Windows Server 2003/8/12
• Active Directory & Group Policy
• VMWare (ideally with VMWare certification)
• Storage Arrays (SAN) technology
• Office 365 & Azure
• Firewall technologies (WatchGuard, Cisco, CheckPoint)
• Microsoft certification is essential

Personal Skills:

• Time management and logging of time using a CRM
• Good customer facing skills
• Excellent problem solving skills
• Strong organisational & documentation skills
• Strong leadership and mentoring skills

Beneficial Skills:

• Experience of using PSA systems such as AutoTask or ConnectWise
• SQL server administration experience
• Remote Desktop Server / Terminal Server

Primarily working as part of their support team you will deal with customer faults that are escalated from their front line and 2nd line teams. You will also be involved in larger customer installations and infrastructure projects where required.

The role is office based but will require travel for on-site rectification and project work at their customers’ sites, as such this role requires a full clean UK driving licence.

This role is based in Frome. Somerset. A short commute from Bath, Trowbridge & Warminster.

The business works in a shift pattern, primarily between the hours of 8:45 am and 5:30pm, Monday to Friday and we will need you to be able to work flexibly to support projects which are often scheduled over weekends or evenings. You may also need to be available for emergency response on evenings & weekends as may be required.

This is a fantastic opportunity to work in a fast paced and fun business, with clients in a very broad variety of customers from small local SMEs to international brands spanning the globe.

You may have experience of the following: Infrastructure Engineer, Office 365, TCP, IP, IT Support Engineer, DNS, SMTP, Instillation Engineer, DHCP, VPN, ITIL, Helpdesk, MCP, IT Support, Microsoft Certified Professional, Server Support Engineer, MCSE, MSCA, MCDST, 3rd Line Support Engineer

An exciting opportunity has arisen to join our highly motivated and dynamic team, based in Frome, Somerset, as a customer facing Technical Account Manager / VITD (Virtual IT Director)

This position offers a unique opportunity to work with key client stakeholders on a daily basis, evaluating IT infrastructure, identifying risk, researching and presenting IT solutions to bring business benefits and growth.

You will essentially act as an account manager to a dedicated list of companies and perform as an outsourced IT Director, helping the heads of our client’s business, so a desire and excitement to learn and understand a vast array of business types and needs is key.

Key Responsibilities:

• Oversee all technology operations (e.g. network security) and evaluate them according to established procedure and tool sets
• Devise and establish IT policies and systems to support the implementation of strategies set by their clients' upper management
• Analyse the business requirements of all departments and overall businesses to determine their technology needs
• Make efficient and cost-effective technological proposals for infrastructure and software platform adoption
• Inspect the use of technological equipment and software to ensure functionality and efficiency
• Identify the need for upgrades, configurations or new systems
• Act as the senior account contact for their business and take full accountability for their service to the client
• Develop, present, and control client IT budget
• Assist in building relationships with vendors and creating cost-efficient solutions.

To qualify:

• Proven experience as IT manager, 3rd line engineer or similar role (5+ years)
• You will have proven problem solving and analytical skills
• Sound understanding of computer systems (hardware/software), networks etc.
• Experience in analysis, implementation and evaluation of IT systems and their specifications
• Experience in controlling information technology budget
• Strong communication skills and an ability to explain technical concepts in simple terms
• Able to identify and interpret business needs and requirements
• Excellent organizational and communication skills
• BSc/BA in computer science, engineering or relevant field; MSc/MA would be a plus.

Additional Benefits:

• Company Car
• Laptop
• Mobile Phone

Interview Process and Application

This role is available and advertised to both internal and external applicants.

Salary Range: £28,000 - £35,000 + Benefits

Job Summary

An exciting opportunity has arisen for an Assistant Accountant to join a highly motivated and dynamic team in a long standing and rapidly expanding IT support company based in Frome, Somerset. This position is initially maternity cover but could lead to a longer term job offer.

Responsibilities and Duties

• Manage the Accounts Receivable processes including supporting the Accounts Assistant with complex agreements, liaising with Solution Team, and escalating debts.
• Manage the Accounts Payable including overseeing the invoicing matching, higher value invoice approval, and authorize invoices due.
• Payroll
  • Pay Employee Expenses signed off by Manager
  • Collate information from department heads and run monthly payroll
• Oversee Bank Reconciliation, including more complex transactions and follow up.
• Check VAT is allocated appropriately & Submit Quarterly VAT Return
• Management Accounts preparation including P&L review and Balance Sheet reconciliations.
• Manage Accounts Assistant
• Investigate and resolve more complex inquiries.
• Liaise with HR to ensure upkeep of company policies and staff contracts

Qualifications and Skills

• AAT qualified or other accounts certification.
• 2 years of accounting or finance related experience.
• Solid understanding of a general ledger accounts (Sage or Xero preferred)
• Proficient in general office applications and accounting software (particularly Word & Excel)
• Excellent understanding of the accounts payable, accounts receivable and bank reconciliations to assist staff.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Organisational skills necessary and able to work to a deadline
• Self-motivated with the ability to work in a fast moving environment.
• Training provided for the ConnectWise University and the Xero Accounts system.

Candidates should be able to pick up balance sheet reconciliations from schedules provided and assist in the P&L preparations for month end management accounts, providing additional information when prompted by analysing accounting data, support from the Finance Director will be available. Candidates should have a drive to learn and achieve growth in the role

Benefits

• Competitive salary based on experience and qualifications.
• Performance based incentives with great opportunity for advancement
• Fun working environment and culture.
• There is a degree of flexibility around the hours of work but the company requires 5 days per week Monday to Friday.

Application Questions

• How many years of accounting experience do you have?
• Do you have experience of preparing management accounts, including balance sheet reconciliations?
• Are you in Frome BA11?

An exciting opportunity has arisen for a 2nd Line IT Support / Network / Desktop Support Engineers to join a highly motivated and dynamic team in a long standing and rapidly expanding IT support company based in Frome, Somerset. This position also offers further career based training & development, private health care and various performance based benefits.

Responsibilities:

• Responsible for providing IT support and troubleshooting via telephone and remote support software
• Windows Server and network troubleshooting
• As part of a close knit IT support team, you will be working with a number of clients in many sectors of the private business environment
• Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
• Liaison with 3rd party software vendors where required

Essential Skills / Experience:

• Experience with Microsoft Windows
• Experience of Microsoft Application Support (such as Microsoft Office Suite)
• Server infrastructure (Windows Server based on Hyper V or VMware, or Small-Business Server and equivalents)
• Working knowledge of networking protocols TCP-IP, DNS, SMTP, DHCP and VPN etc.
• Knowledge of Active Directory or Office 365
• Desktop, Laptop & Printer troubleshooting
• Anti-Virus solutions experience
• Proactive and self-motivated

Desirable Skills / Experience:

• 3+ years’ experience previous experience within an IT Support role either internally or for an IT support organisation
• Microsoft certification or qualifications
• Full UK Driving Licence

Benefits:

• Relaxed, fun and fast-paced environment, where we value pushing our engineers forward.
• Career development and training plans for all team members
• 21 days holiday plus bank holidays, increasing by 1 day every two years of service to a maximum of 25 plus bank holidays
• Annual bonus scheme
• Free car parking
• Childcare vouchers
• 5-10 days paid sick per year
• Private healthcare after 2 years service
• Contributory pension scheme
• Free work wear
• Team challenges and prizes
• Regular company social activities
• Job Type: Full-tim

Please note this role is based in our head office in Frome Somerset. You may have experience of the following: Infrastructure Engineer, Office 365, TCP, IP, IT Support Engineer, DNS, SMTP, Instillation Engineer, DHCP, VPN, ITIL, Helpdesk, MCP, IT Support, Microsoft Certified Professional, Server Support Engineer, MCSE, MSCA, MCDST, 1st Line Support, Systems Administrator, Network Engineer, Help Desk, Field IT Support Engineer, Technical Consultant, 2nd Line Support, 3rd Line Support Engineer, Systems Engineer, Technical Support, etc. A short commute from Bath, Trowbridge & Warminster.