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Why Choose Netitude?

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1 Customer Retention 2 SLA Targets 3 Customer Satisfaction

 

Our long standing clients tell us it’s because of our expertise, cost-effective services and sense of personal responsibility.

But we think it’s because we care as much about your business as we do ours. These are the seven principles on which we base our business:

 

  1. 1

    Be reliable, resilient and responsive

    In today’s environment we know that when your information technology stops working, then so does your business. A minor breakdown may be irritating or time-wasting; a major interruption or virus can mean the loss of customers and revenue, or worse. When you need help there is no room for inexperienced time wasters. And that is exactly the same for us.

  2. 2

    Excellent technology is business critical

    …which is why we recruit and train the best  1st, 2nd and 3rd line support staff available; and make sure we employ our own specialists for infrastructure cabling and Wi-Fi.

  3. 3

    Be careful with money and the environment

    …which is why we have a Hardware centre which can repair or replace most hardware components, rather than just throw them away.  And if they are not repairable, we send them away for secure recycling and green disposal.

  4. 4

    Deliver sensible innovation

    …which is why we have owned and operated a cloud server network for nearly a decade. It’s why we’ve invested in advanced technology management software and diagnostics so we can constantly monitor every device.

  5. 5

    Ensure information is always secure and safe

    That’s why we use and provide our customers with the best encryption and security software available.  It’s why we install secure firewalls that block virus and malware invasions.

  6. 6

    Embrace technology that makes business easier

    This is why we provide mobile devices that can integrate with your conventional IT. It’s why we offer Mobile Device Management which blocks unauthorised usage and keeps network costs down.

  7. 7

    Plan ahead for your business, and ours

    It’s why we partner and work closely with the world’s leading technology providers like Apple, Dell, HP and Microsoft. That is why we conduct business continuity planning and provide disaster recovery services.

Our Core Values

We are a business that stands by its core values and lives them day-to-day. Our values of Communication, Ownership, Respect, Growth and Teamwork are our lifeblood. Our moto is “growth through technology”, be that a client, an employee or a supplier. Our track record of achieving this and aiming to have a positive impact in all we do is what makes Netitude the thriving company to work with and for.

  1. 1

    Communication is key

    We communicate accurately, clearly, thoughtfully and often. We make clear our meaning, our understanding and our intention. Everyone we interact with is informed and up to date. We do not shy away from difficult conversations or delivering news, good or bad.

  2. 2

    Ownership and Care

    We take ownership of our actions, interactions & reactions. Take time to consider the effects of our actions, as the result could mean everything.

  3. 3

    Respect and Trust

    We treat each other with trust, respect, human kindness and compassion. We understand our strengths may be someone else’s weakness (and vice versa!). We have trust in our teammates and respect each other’s point of view. Expect each other to be honest and trustworthy.

  4. 4

    Enrich, Develop & Grow

    We work to enrich ourselves and the people around us, helping each other grow through discovery, understanding, knowledge, experience and connection with opportunity.

  5. 5

    Teamwork with Passion

    We work together as a team, not only internally but also with our customers and everyone around us. Together we work towards a positive team environment of helping each other succeed and achieving the best possible results. Enjoy the time we spend together and celebrate each success.

To get in touch, please call us on 0333 2412323 or click here to email us.

Areas we cover

Netitude provide IT Support for companies in the South West including: Bristol, Bath, Somerset, Wiltshire, Swindon