Evolution
Fully Managed IT Support
Gain the advantage of an IT support team that functions as your own complete outsourced IT department.
- What We Do
- IT Support
- Fully Managed IT Support
We get it. Ensuring your business has fast, reliable and secure IT is a priority.
Evolution - Next-gen IT Support
Our Evolution managed IT service is designed for growing businesses that want to move towards digital transformation and cloud adoption.
Technology changes constantly, and so does our service package. We continuously review our standards, enhancing our framework to ensure you always have the right technology.
These are IT support services, as they should be.
24/7 Security Team
UK Service Desk
IT Strategy & Guidance
Dedicated Tech Resource
Delivering enhanced security controls
Designed for growing businesses that are required to comply with the Cyber Essentials PLUS standard.
With vulnerability management included, we deliver perpetual compliance and guarantee your annual certification pass.
Vulnerability Management
24/7 Security Response
Dedicated Tech Resource
IT Strategy & Guidance
Enterprise Grade Security
This is for clients who require the best security position and controls in place.
24/7/365 monitoring of all devices, cloud platforms and network devices. Abnormal behaviour detection, AI-powered data collection and persistent log file storage.
Enterprise-grade security controls with a dedicated security advisor (vCISO).
24/7 SIEM Monitoring & Response
Vulnerability Management
Enterprise Security Controls
Enhanced Security |
Strategic Guidance |
Cost Effective |
Proactive by Design |
We unit people, process, and technology to propel businesses towards sustainable, long-term growth
Technical Support Service Desk
As an award-winning Managed Service Provider (MSP), our customers rely on us to provide reliable, fast, and professional service for day-to-day IT issues and more.
To ensure we deliver the best possible service, we train our support team to the highest technical standards, work to our industry-leading service level agreement (SLA) and track every ticket with CSAT feedback.
We take control of your technology to ensure it delivers the best possible value and you can focus on core business goals.
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Direct access to an in-house IT team of friendly, skilled and Microsoft-certified engineers.
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Unlimited on-site & remote technical support, with no call-out fees.
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Access our Service Desk via phone, email, web portal and Microsoft Teams.
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3rd party vendor and supplier liaison.
Monitoring & Maintenance
Our highly skilled Network operations team proactively monitor your systems, including hardware, virtual appliances and cloud services. They carry out all the critical maintenance work and infrastructure management silently in the background to ensure your systems are always running smoothly.
Our state-of-the-art Robotic Process Automation platform means our NOC team can craft custom automation to "auto-heal" repeating issues - so they are fixed before you or your business even notice there's a problem.
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24/7/365 Network monitoring and alerting for servers, workstations, cloud computing and network devices.
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Backup & business continuity systems management, monitoring and quarterly trial restoration of data & DR test.
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Operating system, network device and 3rd party patch management.
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Custom-built auto-healing automations.
24/7/365 Security Team
Hackers don't sleep, but you can; safe in the knowledge we have a crack team of security professionals monitoring your estate 24/7/365, ready to respond immediately to cyber attacks.
We deploy market-leading EDR software to ensure we detect not only known viruses but also "zero-day" attacks.
We also provide a complete User Awareness Training platform, so you users are aware and able to deal with malicious behaviour from cybercriminals.
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EDR anti-virus with 24/7/365 Cyber Security specialist response.
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Marketing leading email security platform licence included. Anti-spam, Anti-phish and DKIM/DMARC monitoring.
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Market leading Security Awareness Training Platform included. Monthly campaigns and video training.
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Microsoft 365 tenant monitoring and change management.
Dedicated Tech Manager
By assigning a dedicated tech to your account, we get real "ownership" of our client networks and complete and accurate documentation.
This team are all about aligning your business with best practices and eradicating repeat issues with your information technology.
It also means you have a regularly seen and familiar "IT guy" for your team to talk to.
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Quarterly Net9 framework and cybersecurity audit.
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Network, infrastructure and vendor documentation.
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Ticket trend analysis and ‘problem’ identification.
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Technical drop-in sessions to ensure your staff are using technology in the best way.
Dedicated Strategic Advisor (vITD)
Your dedicated Virtual IT Director is responsible for the business conversation and planning. Deeply knowledgeable with a wide range of technical experience.
We'll meet quarterly to cover your current Net9 alignment position, cybersecurity landscape and emerging threats, IT strategy and budget to identify cost savings.
Not salespeople, not commissioned to sell you kit you don't need... a true strategic partner.
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Quarterly strategic business review meetings.
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Technology budget planning & technology procurement.
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Telephone availability, strategic advice when you need it.
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Optional attendance of management and board meetings.
Get a clear picture of your IT
Knowing your business systems are secure and work effectively is essential whether you're a small business or a large enterprise.
Every quarter, we conduct our Net9 audit across your entire IT estate. This allows us to constantly refresh our understanding of your position, identify risk, and keep your IT in lockstep with business goals.
We don't use confusing pricing models; we just charge a simple monthly fee. Click here to price your solution today.
Find the right fit IT partner with our guide.
Not all Managed IT support services are the same. If you want to find a reliable, proactive and driven partner to improve efficiency in your business while finding ways to reduce risk, you need to know the right questions to ask. Download this guide to ensure you choose the partner to help you grow.
Our clients say it best
“What initially struck us about Netitude was how professional they looked and sounded. The website was great, and we had several phone calls which were really helpful. We thought we just needed someone to ‘fix’ things, but we have moved on further than I ever imagined. There was complete transparency from the outset and Netitude ticked all the boxes for us - I would absolutely recommend them."
Faith Parker
HR Director | B R Hodgson
Book a Net9 audit today.
Get a clear picture of your current IT systems and cyber security position with our Net9 IT audit.
Unless you're a start-up, an audit is our first step in working with you.
Let's get started!