Outsourcing IT vs In-house IT Department

Whatever the size of your business, you’ll need to consider how to manage your IT best, the biggest decision being whether to hire staff to work for you part or full time, or to hire your IT support externally through a third party company.

Here’s what you need to consider when you are weighing up the pros and cons for either option:

1. How responsive do you want your IT to be?

Is your IT monitored 24/7, 365 days a year? When a computer ceases to work – how fast do you expect, or rather, need it to work again? When outsourcing to a Managed Services Provider, business continuity and speed of recovery are big selling points.

Firstly, back-up to the cloud is standard, so whilst a computer is being dealt with, work can continue on another device. More than this, because of the nature of a Managed Services Provider’s offer, your IT will be monitored every minute of the day and night, with proactive checking and heading off of threats. Managed Services is about prevention of problems – whereas staff, or simple ‘fix-break’ IT support services, are only reactive to problems that have already occurred.

2. As you grow, how will your decision impact service level?

Even if you employ a small team, you can expect that there may be a turnover of staff at some point. The problem with internal IT teams is that sometimes the company’s IT setup is intimately understood by one person, who is accountable to themselves. This means, if they leave, there might well be an issue with knowledge transfer. An external Managed Services supplier will be able to ensure there is an overview of your setup available for account managers at any time – whoever is working with you. This means there will be minimal disruption if someone leaves.

What’s more, up-scaling is usually a straightforward proposition for an MSP, who make sure that your IT setup is future proof and easy to upgrade- right from the beginning.

3. What expertise do you get for your money?

A big advantage of hiring a Managed Services Provider is the breadth of knowledge on tap. With services accessible up to Director level and access to what is basically Enterprise level security, you will have the highest levels of both expertise and technology available to your company. With the services of an MSP, you get access to an entire IT company’s assets, allowing you to benefit from not only a range of IT staff but also their advanced equipment.

4. Does your IT expert help with business development?

Having an IT department or an in-house employee usually means you have a silo of knowledge. A job role in IT may be seen as an addition to a company, whereas a Managed Services Provider is a driver of the business. MSPs look at your business needs and how to improve efficiency all the time. They are often more like a business partner than a department or support, which makes them critical to your growth when you are ready to expand. They’ll know what to do.

5. How expensive is it – what are the overheads involved?

Hiring someone on a permanent basis, of course, has implications for overheads and considerations including salary and benefits, creating a work area, allowing for holidays and illness, a pension, management time and all the terms and conditions of employment. When you outsource, you have a service contract – and that is it!

The whole ethos of the MSP is to ensure IT challenges become invisible, taken care of in the background. This way, there is more room for a business team to get on with what they do best –servicing their customers and working toward growth and profitability.

Contact us at Netitude to find out more about the many advantages of using an MSP, to align your IT to your business needs.

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Ross Harling Ross Harling

28 March 2017

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