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Netitude Team

Selecting the right IT partner is critical in today’s “IT-reliant” business world.

Our fully managed IT support service delivers much more value than just fixing IT problems.

We work to fully understand your business and provide the right technology and cloud services to not only enable but accelerate business growth.

Our service provides a complete outsourced IT department for small and medium-sized businesses. You’ll get your own assigned “virtual IT Director”, dedicated Network Manager, 24/7 Network monitoring, and of course access to our fast, friendly and knowledgeable Service Desk team of technical and senior technical engineers.

Our Approach

Our Approach

We continually strive for IT service improvement – so much so, our entire service is built around our unique continual service improvement process.

  • Analyse – Does the technology meet requirement
  • Advise – strategic advice and planning to ensure IT is “in-step” and supporting your business
  • Improve – Carefully implement the strategy to drive continuous improvement in IT service delivery
  • Support – Monitor, maintain and support the technology and users to ensure best possible up-time & productivity
  • Repeat…

Technology constantly changes, and so do your requirements. Our model ensures we stay in tune with your business, and enable your organisation to use technology as a strategic advantage.

The Benefits

Our guarantees to you

  • Cyber secure your network certified Cyber Essentials compliant
  • Up-time guarantee for business critical systems
  • No hard sell with no commission driven sales team, just honest advice and guidance
  • Risk Free with no onerous long term binding contracts

What are the benefits?

  • Award-winning customer service – direct access to our fast, friendly and informed help desk team via email, phone, secure portal, and online “chat” system.
  • Reduced downtime, increased reliability and performance – our dedicated NOC team (Network Operation Centre) monitor your complete IT estate 24/7 – warning when we detect an issue. Important patching and maintenance are carried out in the background, keeping all systems secure and at peak performance.
  • Cyber Security peace of mind – we audit your system to industry best practice and Cyber Essentials standards every quarter. We take remedial steps where necessary and alert you of any risks that may come up.
  • Clear and consistent costs - fixed fee - our simple fixed monthly pricing model allows your business to plan, knowing the costs will be consistent.
  • Increased productivity – truly unlimited access to our support team. Our industry-leading SLAs (service level agreements) means we respond faster, work faster and resolve issues faster than our competition.
  • Single point of contact – we front end all your technology vendors, taking ownership of your technology issues and ensure a quick resolution. No “passing the buck” here.
  • Strategic IT guidance - direct access to your assigned "virtual IT Director" for all your technology questions. We also advise on your digital transformation journey and how to make the best use of technology to enable business growth.
Our Service In Detail

Dont just take our word for it...

Rory Baker-Johnson, CPM Group
"The personable nature of all of Netitude’s staff, together with their extensive knowledge, has enabled increased speed, reliability and security of our network - we would highly recommend Netitude."

Rory Baker-Johnson, CPM Group

James Wolff, Serious Stages Ltd
"The support department within Netitude has always serviced our business needs well. In times of crisis they react quickly, ensuring minimum fuss and downtime. We have formed a good relationship with Netitude and they now feel like an ‘internal department."

James Wolff, Serious Stages Ltd

Rod Taylor, Cox and Cox Mail Order Ltd
"Netitude understand our business and the way we embrace cloud technologies, this has enabled us to make best use of our time and avoid costly investments in traditional IT."

Rod Taylor, Cox and Cox Mail Order Ltd

Matt Johnson, The Royal Bath & West Showground
"As a company we have engaged Netitude on a wide range of projects that cover not only on site infrastructure and hardware but also temporary event installations. They have time and time again risen to every challenge we have set them. "

Matt Johnson, The Royal Bath & West Showground

Brian Rexworthy, John Wainwright & Co Ltd
"Netitude are always willing to go the extra mile in order to provide the right solution. "

Brian Rexworthy, John Wainwright & Co Ltd

Dan Quattrucci, Saab Training Systems
"We entrust Netitude with mission critical server support and backup which has proven to be reliable and robust in a disaster recovery situation."

Dan Quattrucci, Saab Training Systems

David Gazzard, FDC Law
"I would have no hesitation at all in recommending Netitude Ltd and its team of very clever technicians who always seem happy to help in our hour of need!"

David Gazzard, FDC Law

Richard Nocton FRICS FAAV, Woolley & Wallis
"Since Netitude have taken over our IT systems, the staff morale has improved significantly, we all feel very comfortable in being able to contact them and are impressed at their friendly, helpful, “can do” approach."

Richard Nocton FRICS FAAV, Woolley & Wallis

Pat Benjamin, B2 Architects
"We have recommended Netitude to companies that we work with and will continue to do so. "

Pat Benjamin, B2 Architects

Steve Curtis, Blisters Ltd
"When looking for a new IT team we looked at three companies. Netitude became the clear winners. We have been thankful since. Quick, efficient, helpful and polite. A delight to work with and an integral part of our business. "

Steve Curtis, Blisters Ltd

Stuart Kemp, Timbersource Ltd
"Netitude gives us as much support as if we had an IT department working within the company."

Stuart Kemp, Timbersource Ltd

Our Service in detail:

We don’t do “gold, “silver or “bronze”, but we do deliver reliable, secure and productive IT.

Our service is built around 4 key and interdependent delivery areas:

Support Team

  • Unlimited remote technical support
  • Unlimited on-site technical support
  • Unlimited 'workshop' hardware repairs
  • Microsoft certified engineers
  • Direct acess via phone, email, secure portal & chat app
  • 3rd party vendor liaison
  • Fast and friendly team of skilled and qualified engineers

Proactive management & monitoring

  • 24/7/365 Monitoring and Alerting for Servers, Workstations and Network Devices
  • Microsoft, network device and 3rd party patch management
  • Backup & business continuity systems management, monitoring and monthly trial restoration of data
  • Anti-virus and anti-spyware software and management
  • Anti-spam and email continuity management
  • Desktop and server scheduled optimisation and maintenance
  • Monthly performance reporting

Network Administration

  • Dedicated network manager assigned to your account
  • Quarterly best practice and security audit
  • Network, infrastructure and vendor documentation
  • Asset management and tagging & licence software management
  • Ticket trend analysis and ‘problem’ device identification
  • Staff technical drop-in sessions to ensure your staff are using technology in the best way

Virtual IT Director

  • Assigned to your account and accountable for Netitude services
  • Quarterly business and strategic review meetings
  • Technology alignment to your business requirements
  • Technology budget planning
  • Technology procurement
  • Telephone availability, strategic advice when you need it
  • Optional attendance of management and board meetings
Get A Pricing Estimate

Our simple and fixed monthly pricing model makes it easy to understand and manage your IT spend.

We believe our service is the most inclusive in the industry, offering a truly pro-active and strategically aligned fully managed it service.

Award-winning customer service, friendly, knowledgeable staff and a passion for delivering an outstanding service, all of which contribute to a customer retention rate of over 96% since we opened our doors in 2001.

Get a pricing estimate using our instant access tool, book a meeting for a no obligation discussion – or simply get in touch using the button below.

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