As remote and hybrid working have become the norm for UK businesses, reliable IT support is no longer a “nice to have”. From maintaining productivity to protecting sensitive business data, organisations now rely heavily on technology to keep operations running smoothly.
One of the most common questions business leaders ask is: how much does remote IT support actually cost? The honest answer is that it depends. The real cost of remote IT support is influenced by several factors, including your team size, technology setup, security requirements, and the level of proactive support your business needs.
In this guide, we break down the factors that affect the cost of remote IT support, the typical pricing models, and how to determine whether outsourcing IT support is the right investment for your organisation.
What is Remote IT Support?
Remote IT support is a service that allows IT specialists to manage, monitor, and resolve technical issues without needing to be physically onsite. Using secure remote access tools, IT engineers can provide support for devices, networks, cloud platforms, and users wherever they are located.
For businesses with remote or hybrid teams, this model offers faster response times, lower costs compared to onsite support, and consistent access to technical expertise.
What Influences the Cost of Remote IT Support?
There is no one-size-fits-all price for remote IT support. Costs vary depending on several key factors.
Number of Users and Devices
The size of your workforce has a direct impact on cost. More users typically mean more endpoints, support requests, and security considerations. Businesses often pay per user or per device to ensure support scales alongside growth.
Technology and Software Requirements
The platforms your business relies on also affect pricing. For example, organisations using Microsoft 365, cloud servers, or specialist SaaS platforms may require additional management, licensing oversight, and security configuration.
Security and Compliance Needs
Cybersecurity requirements play a major role in determining cost. Businesses handling sensitive data or operating in regulated industries often require enhanced security measures such as multi-factor authentication, backups, monitoring, and regular audits.
Level of Support Required
Some businesses only need reactive support when issues arise, while others benefit from proactive monitoring, regular maintenance, and strategic IT planning. More comprehensive support typically delivers greater long-term value but may increase monthly costs.
How Much Does Remote IT Support Cost?
Remote IT support is usually charged on a monthly, per-unit basis. At Netitude, pricing is structured to reflect how businesses actually use technology, ensuring transparency and scalability.
Typical Pricing Structure
Rather than charging a single flat fee, remote IT support is often broken down into manageable components. This allows businesses to only pay for what they need while ensuring all critical systems are covered.
| Units |
Price per unit |
| Users |
£40.00 |
| Email Only Users |
£3.00 |
| Workstations |
£15.00 |
| SaaS platform (Microsoft 365, etc.) |
£99.00 |
| VM Standard (e.g. Windows Server) |
£79.00 |
| VM Advanced (e.g. Windows RDP server, Exchange Server) |
£94.00 |
| VM Host (hardware host) |
£29.00 |
| Network Devices – supplementary (first 10 inclusive) |
£12.00 |
For example, a small business with 10–25 users will typically see predictable monthly costs that scale as the organisation grows, without the sudden expenses often associated with ad-hoc or break-fix IT support.
Is Remote IT Support Worth the Cost?
While cost is important, it’s equally important to consider the value remote IT support provides.
Businesses without reliable IT support often face:
- Lost productivity due to downtime
- Increased risk of cyber incidents
- Inefficient use of technology
- Rising costs from reactive fixes
Remote IT support helps prevent these issues by keeping systems secure, users supported, and technology aligned with business goals. In many cases, outsourcing IT support is more cost-effective than hiring and maintaining an internal IT team.
Why Do Businesses Need Remote IT Support?
With employees working from multiple locations, IT challenges have become more complex. Businesses often rely heavily on tools such as video conferencing, cloud collaboration platforms, and remote access systems.
Remote IT support ensures:
- Secure and reliable access to systems
- Protection against cyber threats
- Proper onboarding and training for new tools
- Consistent performance across remote teams
Without structured IT support in place, even small technical issues can quickly escalate into costly disruptions.
What’s Included in Netitude’s Remote IT Support?
Netitude’s remote IT support services are built around Microsoft 365 as a single, secure, and unified platform. Our approach goes beyond basic troubleshooting, offering full lifecycle support for your technology environment.
Our service includes:
- Unlimited remote IT support
- Telephone support during and outside business hours (7am–5:30pm, Monday to Friday)
- Direct access to engineers via chat
- Microsoft 365 best practice management
- Security monitoring and compliance support
- Quarterly remote technology audits
- Quarterly strategy and planning meetings
- Backup management and regular restore testing
- National coverage for remote and hybrid teams
Who Is Remote IT Support Best Suited For?
Remote IT support is ideal for:
- SMEs without an internal IT team
- Growing businesses planning to scale
- Organisations with hybrid or fully remote staff
- Companies prioritising cybersecurity and resilience
If your business depends on technology to operate efficiently, remote IT support provides peace of mind and predictable costs.
Frequently Asked Questions About Remote IT Support
How much does remote IT support cost per month?
Costs vary depending on the number of users, devices, and services required, but most businesses pay a predictable monthly fee based on their setup.
Is remote IT support cheaper than on-site support?
In most cases, yes. Remote IT support removes travel time and allows engineers to resolve issues faster, reducing overall costs.
Can remote IT support scale as my business grows?
Yes. Services are designed to scale, allowing you to add users, devices, or platforms as needed.
What is included in unlimited IT support?
Unlimited support typically covers user issues, system troubleshooting, and day-to-day IT assistance without per-incident charges.
Closing Thoughts
The real cost of remote IT support depends on your business size, technology needs, and security requirements. However, the value it delivers — improved productivity, reduced risk, and predictable IT spending — often outweighs the investment.
At Netitude, we tailor our remote IT support services to meet your specific needs, ensuring your business remains secure, efficient, and ready for the future. Contact our team today to find out how much remote IT support could cost for your organisation.
While the cost of remote IT support may vary depending on your specific business needs and requirements, its value cannot be overstated. In an era where remote work is the rule rather than the exception, having reliable IT support is essential for seamless operations, clear communication, and robust cybersecurity. At Netitude, our remote IT support services are tailored to meet your unique needs, providing unlimited support, comprehensive training, and proactive management of your IT infrastructure.
With a focus on Microsoft 365 as a unified platform and a commitment to excellence, we ensure that your business stays productive, secure, and ahead of the curve in the digital landscape. Contact us today to discover how remote IT support can benefit your business and propel you towards success in the era of remote work.