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Many businesses struggle to keep up with the pace of change and meet their goals due to a shortage of skilled workers. In fact, almost 70% of companies face this challenge. If your business is also experiencing this issue, it may be worth considering outsourcing some of your internal IT needs.
As a Customer Service Manager, I understand that the Fully Managed Service model doesn't suit every business. Some worry about losing their specialised knowledge by outsourcing. This is where our Co-Managed IT Support comes in; we offer the option to pick and choose what to outsource.
Choosing the right IT partner can be a game changer for your business. The right one will allow your in-house IT team to realise your business goals and drive growth. Here are just some of the ways our award-winning team can collaborate effectively with your in-house IT department:
1. Service Desk support for busy IT managers
In-house IT managers may feel overwhelmed by day-to-day tasks and support tickets, leaving little time to focus on strategic initiatives.
Extra Support
Our co-managed IT services provide additional support for your internal team to handle routine tasks or escalate issues. We integrate seamlessly into your IT infrastructure to ensure quick problem resolution while maintaining service level agreements. We’ll provide IT Support when you need us, so you don’t have to worry about covering employee absences.
Fill the knowledge gap
No matter how big, innovative or intelligent your team is, there will often be gaps in their skill sets. With our Co-managed service, you benefit from the technical expertise of our engineers to fill any skills gaps.
As a Co-managed partner, you also gain access to our Remote Management software, eliminating the need to find your software for your internal IT team.
Transparency
As an additional plus, you can easily track open cases through our IT Support Panel app and use our ticketing and time management PSA to monitor your organisation’s IT trends and pain points.
2. Take care of your business security
In today’s cyber-threat landscape, ensuring the security of your business is paramount. However, 67% of SMBs have reported that they lack the in-house skills to tackle data breaches.
Access to best-in-class solutions
Being partnered with a Managed Service Provider (MSP) team means you have better access to the best IT tools on the market for Anti-Virus, Endpoint Detection and Response (EDR), Backup and Disaster recovery and much more.
Layered security strategy
Our co-managed IT services incorporate comprehensive security measures to safeguard your valuable data and protect your business from potential cyber-attacks. From proactive monitoring to implementing robust security protocols, we work closely with your internal resource to fortify your defences and create a resilient security framework.
You can benefit from our Security Operations Centre, which provides 24/7/365 coverage for EDR, customised phishing campaigns with end-user training and monthly vulnerability scanning and remediation.
Regular IT Audits
Our Technical Alignment Managers regularly audit and review your existing IT infrastructure, providing recommendations and security best practices to inform your IT strategy.
Learn more about why Audits are essential for business growth.
Guaranteed Cyber Essentials pass
As standard, our highly skilled and experienced team collaborate with your IT team to complete Cyber Essentials and Cyber Essentials Plus gap analysis and remediation. We provide the tools and resources needed to achieve both levels of certification.
3. Strategic guidance and technology alignment
Navigating the rapidly evolving technology landscape can be a daunting task. Our co-managed IT services are more than support. We provide strategic guidance to guarantee that your technology investments align with your business objectives.
Based on your Quarterly Alignment audit findings, our vITDs collaborate with your internal IT department and leaders to create a comprehensive IT roadmap. This collaborative effort results in a customised and comprehensive strategy that meets your company's specific needs.
Together, we leverage our technical expertise to optimise your IT infrastructure, saving time and money while keeping your business on track to achieve its long-term goals and growth.
Empower your internal IT
At Netitude, we understand that your internal IT team plays a crucial role in shaping your organisation’s success. Our co-managed IT services empower your team by providing additional support, strategic guidance, and enhanced security cost-effectively.
We work closely with your internal IT team, becoming a part of your team and filling in gaps where needed. This way, you don’t have to worry about the daily demands or the challenges of hiring in a tough job market. Instead, you can focus on confidently achieving your business goals.
If you’re looking for reliable and effective support with your daily IT needs, a comprehensive strategy for your long-term goals, or to enhance your business’ security measures, get in touch! Book a no-obligation call with Managing Director, Adam, to discuss your business needs.