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What are the benefits of co-managed IT services for your business?

Lily Howell Jun 5, 2020 12:00:00 AM
An open-plan office with staff working at their desks

As IT solutions become increasingly sophisticated, more and more businesses, particularly SMEs, are turning to outsourced IT support companies to improve their IT functions and core business processes and security.

But many fall into the trap of thinking there are only two options: fully managed IT services and ad hoc support. In reality, co-managed IT support offers flexible support for existing in-house IT teams with insufficient resources.

Let’s take a closer look at what co-managed IT services involve and the benefits they can have for your business.

What is a co-managed IT service?

The co-managed IT service model means your business works in partnership with a third-party IT support service. Your existing IT department gets a helping hand from the experience and knowledge of outsourced IT specialists, and responsibilities can be divided based on skills and resources.

Why should you choose co-managed IT?

There are many reasons why you might opt for the co-managed IT model, but it’s something you should consider if you’re experiencing any of the following concerns:

  • Your in-house team concentrates on more strategic issues yet neglects the critical day-to-day processes.
  • Your in-house team is busy with the day-to-day but doesn’t have the capacity to work on strategic elements.
  • You’ve experienced rapid growth, which needs to be quickly reflected in your IT team.
  • You have a fantastic functioning IT team but need extra support and workload capacity.
  • You want someone to look after your cybersecurity position.

What is the true cost of cybersecurity? Check out our blog on "The cost of being cyber secure".

Benefits of co-managed IT support

1. Productivity

With an outsourced service, your IT functions will always be covered. You won’t have to worry about employee sickness or holiday, as this can all be covered by the third party. This means that you’ll have fewer interruptions to IT processes, reducing downtime. So, you’ll benefit from continuous IT service, and you’ll also experience better productivity all around the business – it’s a win-win!

2. Consistent costs

If you opt for the co-managed IT model, you can expect fixed monthly fees and more predictable IT expenses than ad-hoc IT support. It also works out cheaper than hiring your own IT staff; while you are employing them, you don’t have to put them on the payroll or suffer the complexities that come with that!

3. Enhanced security

You will benefit from the support service team, but you’ll also have access to the provider’s latest technology and security features. Good IT service providers stay up to date with the latest security software and are aware of the current security threats. This way, you’ll gain the best protection possible – and you also won’t have to buy all of the expensive software!

4. Experience and expertise

The co-managed IT model also works exceptionally well if your IT team is inexperienced or lacking in size. Instead of coping with inadequate resources to run your IT processes, you can tap into the vendor's team's varied and dynamic skill set and fill expertise or experience gaps in your existing team.

5. Extra resources

Similarly, if your IT team is small and therefore overworked, or you’ve seen a huge influx of tasks that your team don’t have the capacity for, co-managed IT support is the perfect solution. You can also scale it up and down as you need! As your workload expands and reduces, so can the vendor's involvement.

Co-managed IT support is a fantastic way to enhance your existing IT dynamic and help your business perform even better.

Co-managed IT support with Netitude

Our flexible services give your company the extra resources and skills that you need to help your business exceed. We partner with your IT team to provide auditing, strategy, project, and service desk support. Our service includes:

  • Desktop support
  • 3rdline escalation
  • Project services
  • VCIO strategy advisory services
  • Cyber security augmentation
  • Backup & disaster recovery solutions
  • End-user security training

So there we have it! Are you ready to move over to the co-managed IT support model? Get in touch with our team of specialists for more information and discuss your particular case.

Have a query? Contact the team today!