Strengthening cyber security at a member-focused credit union — Serve & Protect Credit Union
The relationship between Serve & Protect Credit Union (S&P CU) & Netitude began with a strategic roadmap underpinned by three primary goals: safeguarding the organisation's reputation, demonstrating proactive security measures to stakeholders, and fostering client confidence. Our Virtual IT Directors and cybersecurity experts played a vital role in implementing a comprehensive Managed Cybersecurity Service for S&P CU.
The Challenge
With cyber threats escalating across the sector — and a wake-up call incident at a similar organisation — S&P CU knew it had to act before a threat found the gaps. Their goals were clear: safeguard the organisation's reputation, demonstrate proactive security to stakeholders, and maintain the confidence of their members.
The Solution
We began by setting out a strategic roadmap, then put in place a comprehensive Managed Cyber Security service, led by our Virtual IT Directors and cyber security specialists. It covered the full picture — prevention, widespread detection, and a clear response plan for the event of an attack. Quarterly reports gave S&P CU honest visibility into vulnerability management, while monthly phishing simulations built staff awareness and resilience.
The NET9 Framework
Everything we delivered for S&P CU runs through Net9 — our framework for giving a business full visibility across nine key delivery areas:
- Business continuity protection
- Cloud platforms
- Scalable technology estate
- Licensing and legal
- Network infrastructure and wireless
- Connectivity and collaboration
- Threats and vulnerabilities
- Power, environment and ESG
- Standardised, efficient, scalable systems
Rather than fixing problems one at a time, Net9 lets us see the whole picture — and build a roadmap that keeps working as the business grows. To learn more about our Net9 process, click here.
The Result
S&P CU's proactive approach earned it Cyber Essentials Plus certification — a clear marker of its commitment to security. That's backed by a 24/7/365 Security Operations Centre (SOC), Endpoint Detection and Response (EDR), and endpoint DNS filtering. As threats continue to evolve, S&P CU is well placed to meet them with confidence.
Download our full case study below that encapsulates their entire journey towards better business IT.
For a member organisation, security isn't just an IT concern — it's a matter of trust. By strengthening S&P CU's defences and helping them achieve Cyber Essentials Plus, we gave their members, staff and stakeholders a good reason to trust them.
If your organisation needs to show its data is in safe hands, download the full case study below to see how we worked with S&P CU — or get in touch to talk about your own security.