Today, almost all businesses are IT-reliant and the proliferation of systems and software means keeping on top of the updates can be a full-time task. Ensuring that components (actual and virtual) interact reliably makes the quality of your IT infrastructure management a critical risk factor for many businesses.
In general, you can split the IT support services available into three categories: Ad-hoc, Pre-purchased support hours and Managed Services. So, which suits your business the best? Let’s break them down.
Ad-Hoc support is usually ideal for smaller businesses, chargeable by the hour so they don’t have to sign any contracts. This may work for you if your downtime is relatively short as a result of fast, responsive action by your IT support company.
That said, the problems that come with downtime in a microbusiness, SME or corporation are essentially the same. When you can’t work, you can’t earn and if you are not available through your computers, your business is vulnerable. A study by the British Chambers of Commerce discovered that 93% of businesses that had a data loss for over 10 days went bankrupt within a year, half file immediately.
Read our blog on “Why do you need a Backup & Disaster Recovery plan?“
What’s more, as your business grows it will need more and more reliance on IT and ICT to function – that’s just the way it is. The larger your computer infrastructure, your network, the more devices you have – the more serious the consequences if it all fails. This is where you’ll benefit from managed IT support.
Pretty much like it says on the tin, you pay for a block of support hours. You could use your hours to complete a migration to the cloud, desktop support or whatever you need.
Today, due to its enormity and pervasiveness into every business and home, the internet delivers more than just emails and websites, it’s constantly fueled with viruses, ransomware and Trojans attempting to extort and steal from businesses like yours. So, while block hours could save you money, if you run into a major issue such as a data breach, just like Ad-hoc – it could cause irreparable damage to your business.
A threat level this intense means your business IT and computers require constant monitoring to remain protected and to head off dangers of your data being exploited. This threat environment firmly tips the favour towards the 24/7 remote threat monitoring and the access to experts that you have with Managed Services Providers.
The proactive nature of Managed Services means problems are prevented often before you even notice them.
When you sign up for a Managed IT service you are adopting an outsourced IT department to take full responsibility of the organisation’s IT function. You’ll typically pay a fixed monthly fee for the continual management of IT systems, in many ways even better than having your own dedicated IT department on-site because it’s more value for money, with fewer overheads and includes enterprise-level protection and services.
The type of relationship you have with your Managed IT partner is often seen as a reactive however strategic planning with an MSP will not only keep a business competitive but mitigate risks associated with changing technologies, ever-evolving security threats and disaster situations. Plus, all the daily fire-fighting and wrestling with IT issues, are tackled by your IT partner, leaving you to focus on what matters.
Losing IT capability due to technical, human or natural disasters for any length of time, means downtime for your staff which may have a devastating impact on your business. If you suffer data loss – including client data – you are losing one of the most important business assets you have. The critical nature of business data can be overlooked and often its importance is only realised when it’s too late. By embracing the latest cloud-based solutions, managed clients business data is safe and secure, no matter what disruptive event may occur.
An estimated 70% of cyber-attacks are specifically targeted towards small businesses, with almost half of small companies have already experienced a cyber-attack. Cybersecurity is a prime reason for IT systems being managed and monitored. Many industries, defence and aerospace amongst them now have specific cybersecurity compliance as part of the price of entry. Understanding and implementing those requirements is a key role for an IT service provider.
Read our blog on “Why does your business need Cyber Essentials?“
Ensure you keep up with the latest technology
With IT moving inexorably to the cloud and data storage and processing requirements outstripping traditional hardware, a managed IT solution eliminates the need for costly capital outlay on servers and licenses. The system can grow with your business meaning you can make plans knowing that the IT will grow with you at a predictable cost.
Keeping the updates up to date is key to the successful operation of any IT system. Having a schedule of planned maintenance and optimisation means that your key team members can rely on the system working, without waiting hours for a new update to install. The out of hours service provided by an IT management service will ensure that your system is guarded against any problems that may arise around the clock.
Check out our blog on “What are the main benefits of Managed IT Services for your business?“
Very few businesses operate without a department watching over the finances of the business and these are often supplemented with external accountants and auditors. Similarly, a fully managed IT service will work with your existing IT resources to provide a pro-active approach to your IT infrastructure management and growth. If you would like to learn more about what Netitude can offer your business, get in touch.